Obtaining access to documents held by Australian governments and their agencies using the provisions of freedom of information legislation; providing information in relation to obtaining access to documents held by Australian governments and their agencies using the provisions of freedom of information legislation; referral to legal services for matters which require filing documents in Australian courts and/or representation in Australian courts in relation to obtaining access to documents held by Australian governments and their agencies; on-line provision of web-based software for the making of requests for access to documents held by Australian governments and their agencies