Computer software and downloadable computer software for collecting, transmitting, processing and managing data, performing analyses, conducting studies and creating and generating reports in the fields of education, health, financial systems, management, business, information technology, supply chain management and systems, human resources, customer relationship management, sales force automation, enterprise resource planning, strategic change, business process re-engineering, data warehousing and data mining; computer software provided on magnetic disks, DVD's, CD's and CD-ROM's and downloadable computer software; firmware, hardware and peripherals; computer software provided via telecommunications networks, by online delivery, or by way of the Internet or world wide web; sound and video recordings, pre-recorded and blank magnetic disks, DVD's, CD's, CD-ROM's, video and audio cassettes; non-printed publications; teaching and instructional apparatus