Computer software used in the field of computer telephony integration for storing and dispatching digitized voice messages that are enabled by a triggering event received through the application program interface of the software; and instructional manuals sold therewith.

Computer services in the field of computer application software, namely, design, development, programming, maintenance, updating, and repair of computer application software for others; implementation, integration, deployment and customization of custom computer application software for others, and computer consultation relating thereto; technical support services, namely, troubleshooting of computer software problems relating to customized software applications; application service provider (ASP), namely, hosting computer software applications of others.