Design and development of software for databases; software as a service [SaaS] featuring software for social media and website monitoring, competition and event analysis, brand evaluation, crisis and campaign monitoring; software as a service [SaaS] featuring software and software modules for web care, including following and responding to online conversations and other social media statements; providing remporary use of non downloadable software for online customer service and responding to messages and conversation within social media; providing temporary use of non-downloadable software for creating, viewing, manipulating, editing, managing, indexing, cataloguing, sorting, organizing, storing, transferring, synchronizing, printing, and sharing reports, data, text, interactive documents and works, text documents and recorded information for use over computer networks, wireless networks and global communication networks; providing search engines, including sentiment analysis search engines; technical support services in relation to software; hosting of digital content on the internet; providing search engines for obtaining website and social media data and information via the internet and communication networks; providing search engines for obtaining data via communications networks; designing website-based indexes of information for others; advice, consultancy and information regarding the aforesaid services; the aforesaid services provided in particular via electronic networks, including the internet.