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Downloadable computer software for monitoring and reporting on the quality, performance and productivity of employees; Downloadable computer software for customer relationship management; Downloadable computer software for monitoring, measuring and analyzing the profitability of client relationships; Downloadable computer software for monitoring compliance with contracts; Downloadable computer software for workforce management process automation; Downloadable computer software for tracking people and objects using RFID (including by telephony and biometrics), GPS (including by telephony and biometrics), barcodes, tags and any combination thereof; Downloadable computer software for workforce management, hiring, payroll, human resources, planning, scheduling, controlling, auditing, inspection, monitoring, managing business assets, task tracking and task allocation.

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