Computer software, including computer software for use in computer systems management that automates the resolution and management of support and service requests in computing environments, enables computer support and service over computer networks and automates the exchange of information over computer networks

Updating of computer software from a computer network; providing information regarding implementation, use and maintenance of computer software; installation of computer software; technical support services, including, troubleshooting of computer software problems via telephone, e-mail, in person, and the global computer information network