Business services in the field of advertising, namely, advertising agencies; electronic advertising, namely, live electronic advertising, namely, dissemination of advertising for others via the Internet; preparing audio-visual presentations for use in advertising; dissemination of advertising for others via the Internet, namely, audio-video electronic mail advertising, transactive electronic mail advertising, and extranet electronic mail advertising; promoting the goods and services of others; online banner advertising; print advertising, namely, preparing print advertisements for others; direct mail catalog advertising; direct mailing advertising for others; electronic direct marketing advertising for others; audio and video communication with customers; direct audio-video electronic mail marketing advertising for others; direct extranet marketing for others; direct print advertising for others; direct mail marketing advertising for others; direct catalog marketing advertising for others; lead generation services, namely, telemarketing; business marketing consulting services; business management services, namely, customer relationship management; supply chain management featuring order management, product code generation, multi-tiered pricing management, dynamic content management, inventory planning management, inventory operations management, distribution operations management, and channel balancing management; sales center operation management; electronic commerce management; and multi-channel electronic commerce management; business research, namely, customer analysis services for others in the field of customer profiling, namely, industry specific, market specific, and segment specific profiling; business research, namely, customer modeling for others in the field of customer performance modeling, namely, industry specific, market specific, segment specific, and company specific modeling, and data mining; product merchandising; accounting services, namely, sales reporting and returns processing; and information management services, namely, invoice processing

Computer programming services for others, namely, computer software design, installation, integration and networking services, and computer application service provider services, namely, hosting, managing and maintaining computer software applications, computer software and websites of others in the field of customer care and customer relationship management, said software allowing the creation of data centers that function as diverse, central demarcation points for both voice and data traffic and support clients globally including dynamic global routing to a customer service representative queued from centrally-based equipment and using centralized, hosted applications via a global computer network; database development services in the field of customer care and customer relationship management; data mining, customer segmentation and reporting services, product research and development for others; computer disaster recovery planning services; remote and on-site management of cloud computing systems and applications for others; cloud computing featuring software for use in the provision of customer care and customer relationship management services