providing on-line non-downloadable software for use in customer relationship management; online data storage; providing temporary use of online non-downloadable software for importing and managing data; providing temporary use of on-line non-downloadable software for the transmission of data; providing online non-downloadable software for use in customer relationship management; providing temporary use of online non-downloadable software for the transmission of data; online provision of non-downloadable web-based applications; electronic storage of medical records