Software as a service (SaaS) services featuring software for tracking, analyzing and improving the performance and availability of applications, infrastructure, and business services; software as a service (SaaS) services featuring software for use in managing business processes; software as a service (SaaS) services featuring software for use in managing computer-based information systems; providing temporary use of non-downloadable software to others for information technology service management (ITSM) and information technology operations management (ITOM); providing temporary use of nondownloadable software to others for developing, deploying, operating, monitoring, configuring, customizing, implementing, and managing computer systems and applications; providing temporary use of non-downloadable software for managing computer-based information systems for businesses; providing temporary use of non-downloadable software to others for information technology service automation; providing temporary use of non-downloadable software for workflow and business process automation; IT integration services; software as a service (SaaS) services featuring software for executing IT assessments and generating and tracking of assessment reports and recommendations; software as a service (SaaS) services featuring software for providing databases of industry-compliant technology standards for the managed service provider (MSP) industry; software as a service (SaaS) services featuring software for enabling users to create and implement industry-compliant technology standards for businesses; software as a service (SaaS) services featuring software for reviewing, tracking, and managing IT assets, projects, budgets, and timelines, and generating reports and recommendations in connection therewith.