Life coaching (personal mentoring and support services); mentoring (spiritual); providing both in-person and on-line holistic spiritual counselling services; counselling in the field of personal development, namely, self-improvement, self-fulfilment, and interpersonal communication; non-therapeutic counselling rendered to meet the needs of individuals; charitable services, namely mentoring (personal or spiritual); counselling in the field of developing, strengthening and sustaining well-balanced families and family relationships as well as community relationships; providing counselling for victims of battery or abuse comprising interviewing the victim, identifying what the problem is and suggesting where help can be obtained; providing emotional counselling and emotional support services for at-risk youth, crime victims, victims of domestic violence, substance abusers, and disadvantaged youth; providing counselling and information in the field of improvement of social skills; employment screening services (security checking); consultancy services relating to social planning; consultancy services relating to the application of legislation; consultancy services relating to personal appearance (fashion and design); fire safety consultancy services; advisory services relating to organising personal schedules; consultancy services relating to security; security advisory services; personal wardrobe styling consultancy; online social networking services; personal and social services rendered by others to meet the needs of individuals; providing information, including online, about personal and social services meeting the needs of individuals; social work services; safety services; providing information, advisory and consultancy services in relation to the aforesaid services; provision of all the aforesaid services including by electronic means, on-line, via a website, the internet or other computer networks, by wireless technology, accessible by mobile phone and other internet-enabled devices, and/or via a global computer network

Advertising; personnel recruitment and placement; personnel management and advice; staff recruitment and placement services; temporary personnel employment services; recruitment advertising services, including but not limited to, enabling advertisers, recruiters and other online users to reach, engage, and interact with each other for the purposes of recruitment and promotion via an online platform; employment agencies, employment agency services, employment bureau services, employment consultancy, employment and career counselling services, recruiting consultancy, employment recruitment, and related advocacy services; clerical and secretarial employment services and agency services; interviewing services (for personnel recruitment); career information and advisory services (other than educational and training advice); career planning and counselling (employment advice and information); vocational guidance (employment advice and information); resume compilation for personnel seeking employment; personnel recruitment, advertising, consultancy, and agency services; job agency and placement services; evaluation of personnel requirements; evaluation of business opportunities; executive placement, recruitment, search and selection services; temporary assignment of employees, personnel, personnel employment or personnel placement services; human resource management; psychological testing for the selection of personnel; staff utilisation planning; advertising agency services; classified advertising; marketing, advertising and promotional services; preparing and production of advertisements and advertising material; corporate management consultancy; business management; business administration; business consultancy; office functions; business consultancy relating to franchising, data processing, marketing and the supply of quality management systems; business management organisation consultancy; business recruitment consultancy; commercial management consultancy; consultancy relating to auditing; consultancy relating to business efficiency; consultancy relating to the establishment and running of businesses; recruiting of office support staff; outsourced administrative management for companies; administration relating to business appraisal or business planning; business strategy and strategic planning services; registry services (administration services being recording and maintaining lists and information for others); charitable services, namely business management and administration; charitable services, namely organising and conducting volunteer programmes and community service projects; charitable services, namely the recruitment, organisation and deployment of volunteers; retail and wholesale of food and drink; providing information, advisory and consultancy services in relation to the aforesaid services; provision of all the aforesaid services including by electronic means, on-line, via a website, the Internet or other computer networks, by wireless technology, accessible by mobile phone and other Internet-enabled devices, and/or via a global computer network

Education; education and training including in relation to catering, hospitality, event management, culinary arts, restaurant and business management, mentoring, career development, retail and administration; providing of training, including courses for training; provision of education services via an online forum; setting of educational and training standards; design of educational courses, examinations and qualifications; career information and advisory services (educational and training advice); career counselling (education or training advice); mentoring and coaching (education and training); organising, arranging, conducting and providing seminars, workshops, conferences, symposiums, training, festivals, instructional courses, correspondence courses, and recreational and educational activities and facilities; computerised or computer based training; vocational training and guidance; vocation education, including vocational re-training; adult education, training and educational services; organisation of youth training schemes; personal development training; staff, teacher or technical training; commercial training services; conducting educational conferences, courses and exhibitions; arranging of exhibitions for training purposes; education and training assessment services; business training and education services; publishing services; publication of multimedia material online; dissemination of educational material; publication of educational, entertainment, or cultural materials; lifestyle counselling and consultancy (training); provision of education or entertainment services via online forums; provision of training namely computer, business, driver, employment, and industrial training; event management services (organisation of educational, entertainment, sporting or cultural events); employment training and career counselling; education research services; educational, entertainment, sporting and cultural activity centres; educational services for providing educational institutions; providing facilities for educational, entertainment, training or sporting purposes; charitable services, namely academic mentoring; charitable services, namely education and training; entertainment; physical training services, including fitness training; sporting and cultural activities; club services (entertainment or education); rental of educational apparatus and materials; providing information, advisory and consultancy services in relation to the aforesaid services; provision of all the aforesaid services including by electronic means, on-line, via a website, the Internet or other computer networks, by wireless technology, accessible by mobile phone and other Internet-enabled devices, and/or via a global computer network

Life coaching (personal mentoring and support services); mentoring (spiritual); providing both in-person and on-line holistic spiritual counselling services; counselling in the field of personal development, namely, self-improvement, self-fulfilment, and interpersonal communication; non-therapeutic counselling rendered to meet the needs of individuals; charitable services, namely mentoring (personal or spiritual); counselling in the field of developing, strengthening and sustaining well-balanced families and family relationships as well as community relationships; providing counselling for victims of battery or abuse comprising interviewing the victim, identifying what the problem is and suggesting where help can be obtained; providing emotional counselling and emotional support services for at-risk youth, crime victims, victims of domestic violence, substance abusers, and disadvantaged youth; providing counselling and information in the field of improvement of social skills; employment screening services (security checking); consultancy services relating to social planning; consultancy services relating to the application of legislation; consultancy services relating to personal appearance (fashion and design); fire safety consultancy services; advisory services relating to organising personal schedules; consultancy services relating to security; security advisory services; personal wardrobe styling consultancy; online social networking services; personal and social services rendered by others to meet the needs of individuals; providing information, including online, about personal and social services meeting the needs of individuals; social work services; safety services; providing information, advisory and consultancy services in relation to the aforesaid services; provision of all the aforesaid services including by electronic means, on-line, via a website, the internet or other computer networks, by wireless technology, accessible by mobile phone and other internet-enabled devices, and/or via a global computer network

Advertising; personnel recruitment and placement; personnel management and advice; staff recruitment and placement services; temporary personnel employment services; recruitment advertising services, including but not limited to, enabling advertisers, recruiters and other online users to reach, engage, and interact with each other for the purposes of recruitment and promotion via an online platform; employment agencies, employment agency services, employment bureau services, employment consultancy, employment and career counselling services, recruiting consultancy, employment recruitment, and related advocacy services; clerical and secretarial employment services and agency services; interviewing services (for personnel recruitment); career information and advisory services (other than educational and training advice); career planning and counselling (employment advice and information); vocational guidance (employment advice and information); resume compilation for personnel seeking employment; personnel recruitment, advertising, consultancy, and agency services; job agency and placement services; evaluation of personnel requirements; evaluation of business opportunities; executive placement, recruitment, search and selection services; temporary assignment of employees, personnel, personnel employment or personnel placement services; human resource management; psychological testing for the selection of personnel; staff utilisation planning; advertising agency services; classified advertising; marketing, advertising and promotional services; preparing and production of advertisements and advertising material; corporate management consultancy; business management; business administration; business consultancy; office functions; business consultancy relating to franchising, data processing, marketing and the supply of quality management systems; business management organisation consultancy; business recruitment consultancy; commercial management consultancy; consultancy relating to auditing; consultancy relating to business efficiency; consultancy relating to the establishment and running of businesses; recruiting of office support staff; outsourced administrative management for companies; administration relating to business appraisal or business planning; business strategy and strategic planning services; registry services (administration services being recording and maintaining lists and information for others); charitable services, namely business management and administration; charitable services, namely organising and conducting volunteer programmes and community service projects; charitable services, namely the recruitment, organisation and deployment of volunteers; retail and wholesale of food and drink; providing information, advisory and consultancy services in relation to the aforesaid services; provision of all the aforesaid services including by electronic means, on-line, via a website, the Internet or other computer networks, by wireless technology, accessible by mobile phone and other Internet-enabled devices, and/or via a global computer network

Education; education and training including in relation to catering, hospitality, event management, culinary arts, restaurant and business management, mentoring, career development, retail and administration; providing of training, including courses for training; provision of education services via an online forum; setting of educational and training standards; design of educational courses, examinations and qualifications; career information and advisory services (educational and training advice); career counselling (education or training advice); mentoring and coaching (education and training); organising, arranging, conducting and providing seminars, workshops, conferences, symposiums, training, festivals, instructional courses, correspondence courses, and recreational and educational activities and facilities; computerised or computer based training; vocational training and guidance; vocation education, including vocational re-training; adult education, training and educational services; organisation of youth training schemes; personal development training; staff, teacher or technical training; commercial training services; conducting educational conferences, courses and exhibitions; arranging of exhibitions for training purposes; education and training assessment services; business training and education services; publishing services; publication of multimedia material online; dissemination of educational material; publication of educational, entertainment, or cultural materials; lifestyle counselling and consultancy (training); provision of education or entertainment services via online forums; provision of training namely computer, business, driver, employment, and industrial training; event management services (organisation of educational, entertainment, sporting or cultural events); employment training and career counselling; education research services; educational, entertainment, sporting and cultural activity centres; educational services for providing educational institutions; providing facilities for educational, entertainment, training or sporting purposes; charitable services, namely academic mentoring; charitable services, namely education and training; entertainment; physical training services, including fitness training; sporting and cultural activities; club services (entertainment or education); rental of educational apparatus and materials; providing information, advisory and consultancy services in relation to the aforesaid services; provision of all the aforesaid services including by electronic means, on-line, via a website, the Internet or other computer networks, by wireless technology, accessible by mobile phone and other Internet-enabled devices, and/or via a global computer network

Career counselling (employment advice and information); Clerical employment agency services; Employee record services; Employment agencies; Employment agency services; Employment bureau services; Employment consultancy; Employment counselling services; Employment recruiting consultancy; Employment recruitment; Employment related advocacy services; Resume compilation for personnel seeking employment; Secretarial employment agency services; Secretarial employment services; Temporary assignment of employees; Temporary personnel employment services; Vocational guidance (employment advice and information); Career advisory services (other than education and training advice); Career information and advisory services (other than educational and training advice); Career planning services; Business acquisitions consulting services; Business administration consultancy; Business consultancy; Business consultancy relating to franchising; Business consultancy services relating to data processing; Business consultancy services relating to marketing; Business consultancy services relating to the supply of quality management systems; Business consultancy to firms; Business consultancy to individuals; Business consultation; Business management and organization consultancy; Business management consultancy; Business management organisation consultancy; Business organisation consulting; Business organization consultancy; Business planning consultancy; Business recruitment consultancy; Commercial management consultancy; Consultancy relating to advertising; Consultancy relating to auditing; Consultancy relating to business efficiency; Consultancy relating to business management; Consultancy relating to business organisation; Consultancy relating to business planning; Consultancy relating to business promotion; Consultancy relating to personnel management; Consultancy relating to personnel recruitment; Consultancy relating to public relations; Consultancy relating to sales promotions; Consultancy relating to the establishment and running of businesses; Consultancy relating to the management of personnel; Professional business consultancy; Recruitment consultancy services; Staff recruitment consultancy services; Strategic business consultancy; Charitable services, namely the recruitment, organisation and deployment of volunteers; Executive recruitment services; Interviewing services (for personnel recruitment); Office support staff recruitment services; Permanent staff recruitment; Personnel recruitment; Personnel recruitment advertising; Personnel recruitment agency services; Personnel recruitment consultancy; Professional recruitment services; Recruiting of office support staff; Recruitment advertising; Recruitment of personnel; Staff recruitment services; Job agency services; Job placement services; Administration of businesses; Administration relating to business appraisal; Administration relating to business planning; Business strategic planning; Business strategy services; Efficiency or process auditing (examining, reviewing or assessing the working of a business or organization); Evaluation of business opportunities; Organisational services for business purposes; Preparation of business reports; Association services being the provision of business support or advice; Business management and administration services supporting utilisation of a global computer network; Display and sale of works of art (commercial exhibitions shows, galleries); Business administration; Business administration advisory services; Outsourced administrative management for companies; Providing information, including online, about advertising, business management and administration and office functions; Provision of administrative staff; Provision of information in relation to business administration; Registry services (administration services being recording and maintaining lists and information for others); Advisory services for business management; Advisory services relating to business acquisitions; Advisory services relating to business management; Advisory services relating to business organisation; Advisory services relating to business planning; Advisory services relating to customer service; Business advisory services; Business advisory services relating to product development; Business advisory services relating to the management of businesses; Business management advisory services

Adult training; Advisory services relating to training; Arranging and conducting of workshops (training); Arranging of exhibitions for training purposes; Association services being the provision of training and education to members of the association; Business training consultancy services; Business training services; Career advisory services (education or training advice); Career counselling (education or training advice); Career counselling (training and education advice); Career information and advisory services (educational and training advice); Charitable services, namely education and training; Coaching (training); Commercial training services; Computer based training; Computer training; Computer training advisory services; Computerised training; Conducting training seminars; Conducting workshops (training); Consultancy services relating to training; Driver training; Employment training; Industrial training; Life coaching services (training or education services); Lifestyle counselling and consultancy (training); Mentoring (education and training); Mentoring (training); Occupational health and safety services (education and training services); Organisation of training courses; Organisation of youth training schemes; Personal development training; Physical fitness training services; Physical training services; Postgraduate training courses; Practical training (demonstration); Providing courses of training; Providing information, including online, about education, training, entertainment, sporting and cultural activities; Providing sports training facilities; Provision of information relating to training; Provision of training; Provision of training courses; Provision of training facilities; Setting of training standards; Staff training services; Teacher training services; Technical training; Training; Training consultancy; Vocational guidance (education or training advice); Vocational re-training; Vocational training services; Charitable services, namely academic mentoring; Consultancy services relating to education; Consultation services relating to publication; Educational consultancy services; Business educational services; Conducting of business conferences; Academy education services; Adult education; Adult education services; Advisory services relating to education; Arranging of exhibitions for educational purposes; Club services (entertainment or education); Conducting of educational conferences; Conducting of educational courses; Conducting of exhibitions for educational purposes; Design of educational courses, examinations and qualifications; Education academy services; Education advisory services; Education information; Education services; Educational advisory services; Educational assessment services; Educational examination; Educational institute services; Educational instruction; Educational research; Educational seminars; Educational services; Event management services (organisation of educational, entertainment, sporting or cultural events); Higher education services; Information relating to education; Information services relating to education; Providing facilities for educational purposes; Provision of education courses; Provision of education services via an online forum; Provision of educational courses; Provision of educational examinations; Provision of educational information; Provision of facilities for education; Provision of information relating to education; Publication of educational texts; Rental of educational apparatus; Rental of educational material; Setting of educational standards; Technological education services; Vocational education; Advisory services relating to entertainment; Advisory services relating to publishing

Career counselling (employment advice and information); Clerical employment agency services; Employee record services; Employment agencies; Employment agency services; Employment bureau services; Employment consultancy; Employment counselling services; Employment recruiting consultancy; Employment recruitment; Employment related advocacy services; Resume compilation for personnel seeking employment; Secretarial employment agency services; Secretarial employment services; Temporary assignment of employees; Temporary personnel employment services; Vocational guidance (employment advice and information); Career advisory services (other than education and training advice); Career information and advisory services (other than educational and training advice); Career planning services; Business acquisitions consulting services; Business administration consultancy; Business consultancy; Business consultancy relating to franchising; Business consultancy services relating to data processing; Business consultancy services relating to marketing; Business consultancy services relating to the supply of quality management systems; Business consultancy to firms; Business consultancy to individuals; Business consultation; Business management and organization consultancy; Business management consultancy; Business management organisation consultancy; Business organisation consulting; Business organization consultancy; Business planning consultancy; Business recruitment consultancy; Commercial management consultancy; Consultancy relating to advertising; Consultancy relating to auditing; Consultancy relating to business efficiency; Consultancy relating to business management; Consultancy relating to business organisation; Consultancy relating to business planning; Consultancy relating to business promotion; Consultancy relating to personnel management; Consultancy relating to personnel recruitment; Consultancy relating to public relations; Consultancy relating to sales promotions; Consultancy relating to the establishment and running of businesses; Consultancy relating to the management of personnel; Professional business consultancy; Recruitment consultancy services; Staff recruitment consultancy services; Strategic business consultancy; Charitable services, namely the recruitment, organisation and deployment of volunteers; Executive recruitment services; Interviewing services (for personnel recruitment); Office support staff recruitment services; Permanent staff recruitment; Personnel recruitment; Personnel recruitment advertising; Personnel recruitment agency services; Personnel recruitment consultancy; Professional recruitment services; Recruiting of office support staff; Recruitment advertising; Recruitment of personnel; Staff recruitment services; Job agency services; Job placement services; Administration of businesses; Administration relating to business appraisal; Administration relating to business planning; Business strategic planning; Business strategy services; Efficiency or process auditing (examining, reviewing or assessing the working of a business or organization); Evaluation of business opportunities; Organisational services for business purposes; Preparation of business reports; Association services being the provision of business support or advice; Business management and administration services supporting utilisation of a global computer network; Display and sale of works of art (commercial exhibitions shows, galleries); Business administration; Business administration advisory services; Outsourced administrative management for companies; Providing information, including online, about advertising, business management and administration and office functions; Provision of administrative staff; Provision of information in relation to business administration; Registry services (administration services being recording and maintaining lists and information for others); Advisory services for business management; Advisory services relating to business acquisitions; Advisory services relating to business management; Advisory services relating to business organisation; Advisory services relating to business planning; Advisory services relating to customer service; Business advisory services; Business advisory services relating to product development; Business advisory services relating to the management of businesses; Business management advisory services

Adult training; Advisory services relating to training; Arranging and conducting of workshops (training); Arranging of exhibitions for training purposes; Association services being the provision of training and education to members of the association; Business training consultancy services; Business training services; Career advisory services (education or training advice); Career counselling (education or training advice); Career counselling (training and education advice); Career information and advisory services (educational and training advice); Charitable services, namely education and training; Coaching (training); Commercial training services; Computer based training; Computer training; Computer training advisory services; Computerised training; Conducting training seminars; Conducting workshops (training); Consultancy services relating to training; Driver training; Employment training; Industrial training; Life coaching services (training or education services); Lifestyle counselling and consultancy (training); Mentoring (education and training); Mentoring (training); Occupational health and safety services (education and training services); Organisation of training courses; Organisation of youth training schemes; Personal development training; Physical fitness training services; Physical training services; Postgraduate training courses; Practical training (demonstration); Providing courses of training; Providing information, including online, about education, training, entertainment, sporting and cultural activities; Providing sports training facilities; Provision of information relating to training; Provision of training; Provision of training courses; Provision of training facilities; Setting of training standards; Staff training services; Teacher training services; Technical training; Training; Training consultancy; Vocational guidance (education or training advice); Vocational re-training; Vocational training services; Charitable services, namely academic mentoring; Consultancy services relating to education; Consultation services relating to publication; Educational consultancy services; Business educational services; Conducting of business conferences; Academy education services; Adult education; Adult education services; Advisory services relating to education; Arranging of exhibitions for educational purposes; Club services (entertainment or education); Conducting of educational conferences; Conducting of educational courses; Conducting of exhibitions for educational purposes; Design of educational courses, examinations and qualifications; Education academy services; Education advisory services; Education information; Education services; Educational advisory services; Educational assessment services; Educational examination; Educational institute services; Educational instruction; Educational research; Educational seminars; Educational services; Event management services (organisation of educational, entertainment, sporting or cultural events); Higher education services; Information relating to education; Information services relating to education; Providing facilities for educational purposes; Provision of education courses; Provision of education services via an online forum; Provision of educational courses; Provision of educational examinations; Provision of educational information; Provision of facilities for education; Provision of information relating to education; Publication of educational texts; Rental of educational apparatus; Rental of educational material; Setting of educational standards; Technological education services; Vocational education; Advisory services relating to entertainment; Advisory services relating to publishing

administration of business affairs; administration of businesses; administration relating to business planning; administrative assistance in responding to calls for tenders; administrative assistance in responding to requests for proposals (rfps); advice relating to business management; advice relating to business organisation; advice relating to commercial management; advice relating to personnel management; advisory services for business management; advisory services relating to business organisation; advisory services relating to business planning; advisory services relating to business management; advisory services relating to business risk management; advocacy (promoting, publicising or otherwise representing the interests or concerns of others); arranging business introductions; benchmarking (evaluation of business organisation practices for business management purposes); business administration; business administration advisory services; business advice; business advisory services; business advisory services relating to the management of businesses; business consultancy; business consultancy to firms; business consultancy to individuals; business consultation; business consulting services relating to logistics; business counselling; business development services; business efficiency expert services; business evaluation services; business expertise services; business finding services; business information; business information agency services; business inquiries; business investigations; business management; business management advice; business management advisory services; business management and organization consultancy; business management consultancy; business management assistance; business management organisation consultancy; business negotiation of contracts (for others); business negotiations; business organization consultancy; business project management; business strategic planning; charitable services, namely business management and administration; commercial management consultancy; commercial management advisory services; consultancy relating to business efficiency; consultancy relating to business management; consultancy relating to business organisation; consultancy relating to business planning; consultancy relating to personnel management; consultancy relating to the establishment and running of businesses; consultancy relating to the management of personnel; consultancy relating to the selection of personnel; employment consultancy; employment recruiting consultancy; management consultancy in information analysis; foreign trade consultancy services; evaluation of business opportunities; evaluation of personnel requirements; management advisory services for businesses; personnel management advice; management of business (for others); management of business projects (for others); market assessment consultancy; market reporting consultancy; marketing consultancy; personnel management; personnel management consultancy; preparation of business reports; preparation of commercial reports; preparation of documents relating to business; procurement of contracts (for others); professional business consultancy; project business management and administration; project studies for businesses; provision of business assistance; provision of business information; research services relating to business; risk management consultancy (business); strategic business consultancy; strategic business planning; writing of business project reports; writing of business project studies; writing of business reports

adult education; adult education services; adult training; advisory services relating to education; advisory services relating to training; apprenticeship preparation; arranging and conducting of conferences; arranging and conducting of in-person educational forums; arranging and conducting of lectures; arranging and conducting of seminars; arranging and conducting of workshops (training); arranging of courses of instruction; arranging of exhibitions for cultural purposes; arranging of exhibitions for educational purposes; arranging of exhibitions for training purposes; arranging technical instruction courses; business educational services; business training consultancy services; business training services; conducting of business conferences; career advisory services (education or training advice); career information and advisory services (educational and training advice); conducting of educational courses; conducting of exhibitions for educational purposes; conducting seminars; conducting training seminars; conducting workshops (training); cultural activities; cultural information; consultancy services relating to education; consultancy services relating to training; educational consultancy services; lifestyle counselling and consultancy (training); training consultancy; dissemination of educational material; education advisory services; education information; education services; educational instruction; educational seminars; educational services; employment training; information relating to education; information services relating to education; information services relating to schools; management of cultural events; organisation of exhibitions for cultural or educational purposes; mentoring (education and training); mentoring (training); occupational health and safety services (education and training services); organisation of training courses; organisation of youth training schemes; organising events for cultural purposes; personal development courses; personal development training; providing courses of training; providing courses of instruction; provision of courses of instruction; provision of education courses; provision of education services via an online forum; provision of educational courses; provision of educational information; provision of information relating to education; provision of information relating to training; provision of training courses; provision of training; technical training; training; training in the care of children; vocational re-training; vocational retraining; vocational training services; vocational education; vocational guidance (education or training advice)

Jewellery, trinkets, horological instruments, chronometric instruments, clocks, watches, cuff links, tie clips, tie pins, ornamental pins, key chains, key ring trinkets, key ring fobs, medals, coins; goods of precious metal or coated therewith including badges, boxes, cases and containers; and parts, fittings and accessories in class 14 for the aforesaid goods

Paper, cardboard, goods in class 16 made from paper and/or cardboard; printed publications, books, magazines, newspapers, newsletters, pamphlets, printed programs, printed entertainment programs, printed game programs, printed fixtures; printed matter for the radio, television and print media; bookbinding materials, stationery, diaries, calendars, artists' materials, paint brushes, office requisites except furniture, instructional and teaching materials except apparatus, plastic packaging materials, cards, trading cards, sports trading cards, football trading cards, dance team trading cards, mascot trading cards, entertainment trading cards, post cards, greeting cards, note cards, stamps, sports stamps, football stamps, posters, stickers, bumper stickers, decalcomanias, albums, scrap books, autograph books, photographs, mounted photographs, pictures, line art colouring boards, non-textile labels, tickets and control tokens