Computer hardware; integrated computer hardware and software, namely, a computer network appliance (virtual and physical) with software for real-time network monitoring, information gathering, information management, information delivery, data analysis, information extraction, policy compliance, content compliance, performance management, network system security and risk management, IT governance and project portfolio management, web site and IT infrastructure analysis, and business service management, for use in configuration management and reporting of business data and enterprise operations, and for capturing network datagrams and system events in order to provide alerts, reports, and queries in the field of business technology optimization; downloadable software for real-time network monitoring, information gathering, information management, information delivery, data analysis, information extraction, policy compliance, content compliance, performance management, network system security and risk management, IT governance and project portfolio management, web site and IT infrastructure analysis, and business service management, for use in configuration management and reporting of business data and enterprise operations, and for capturing network datagrams and system events in order to provide alerts, reports, and queries in the field of business technology optimization; computer software in a virtual or physical appliance that allows users to conduct their own proof of concepts; self service computer software

Computer software and computer hardware consulting services; customization of computer software and hardware; computer software and network design; computer programming and computer systems analysis; computer software maintenance and upgrading services; technical support services, namely, troubleshooting of computer hardware and software problems