Downloadable computer software, namely, software for use by enterprises for automating and managing business processes, facilitating communications, and creating forms, documentation and reports relating thereto.

Software as a service (SAAS) services, namely, hosting software for use by others and for use by enterprises in automating and managing business processes, and facilitating communications and creating forms, documentation and reports relating thereto; software as a service (SAAS) services, namely, providing non downloadable computer software for use by enterprises in automating and managing business processes, facilitating communication and creating forms, documentation and reports relating thereto; infrastructure as a service, namely, providing web-based access to applications and services through a web operating system or portal interface.