CrisisPBX is a computer based hardware and software telecommunications solution designed to meet the immediate demands of an organisation in a short-term crisis situation; CrisisPBX is designed to be a part of a company's business continuity plan for organisations that currently utilize a PBX or PABX; CrisisPBX is delivered either as a stand-alone enterprise version with the capacity to run up to 240 lines per server or as a hosted solution located remotely from the business in a telco data centre; it holds a current database of staff, which is updated either by an automated LDAP based directory or via a secure web interface

CrisisPBX is delivered either as a stand-alone enterprise version with the capacity to run up to 240 lines per server or as a hosted solution located remotely from the business in a telco data centre; it holds a current database of staff, which is updated either by an automated LDAP based directory or via a secure web interface; upon activation of CrisisPBX and at a time suitable to management, the PSTN lines are redirected from the customer's local telephone exchange to now re-direct inbound calls to CrisisPBX; the callers will experience a number of options dependent on the company's requirements; this ranges from; a simple DTMF based service where callers listen to a pre recorded message and make a selection using their keypad; to electra which is an electronic receptionist assistant using speech recognition; to a live receptionist operating from remote premises and operating a web based virtual operator consol