Providing customers with Internet and telephone access to an application hub, which provides computer telephony integration whereby people who wish to communicate with the customer are put into contact via the application hub; providing customers with Internet and telephone access to an application hub, which enables person-to-person, business-to-business and customer-to-business contact in multiple media formats with applications comprising at least one or a combination of voice processing, call recording, call routing, speech recognition, interactive voice response, lie detection, data processing and collection, credit card transaction, telephony, conferencing, video, word spotting, instant messaging, mobile services and web services, whereby people who wish to communicate with the customer are put into contact via the application hub; providing customers with Internet and telephone access to an application hub, which provides the processing facilities of a call or contact centre by hosted telephony