Software for use in managing and connecting customers using selfservice on the Internet, mobile communications, and social or voice channels, to the appropriate internal resource in a company who can most immediately help that customer by identifying and coordinating queue position and communication routing

Application software; Downloadable software applications (apps); Education software; Interactive education software

Advisory services for business management; Business management and administration services supporting utilisation of a global computer network; Providing information, including online, about advertising, business management and administration and office functions; Service to assist in establishing a network of business contacts; Strategic business planning; Marketing advisory services

Application software which allows consumers to connect with businesses; computer software; computer software applications publications in electronic form including publications supplied on-line from databases or from facilities provided on the Internet (including web sites); downloadable software applications (apps); none of the foregoing being software (including application software) for facilitating networking for business start-ups

Customer relationship management services; wholesale and retail services; marketing, merchandising, directory services; business advisory services; business planning and analysis services; business management and business administration services; business surveys, appraisals and research; collection, preparation, compilation, processing, retrieval and provision of business information; conduct of business studies and preparation of business reports; market analysis, research and monitoring services for business purposes; advertising services; advertising survey services, including telephonic and electronic surveys; electronic commerce services; business information services; advertising agency services in respect of such directories and business supplements; advertising services promoting the services and goods of advertisers in such directories and business supplements in any medium; co-operative advertising with those who advertise in telephone and telephone directory business supplements; on-line business information services relating to e-commerce; business services namely, media advisory services; business services specifically to support the creation, distribution, tracking and reporting of consumer printed coupons that can be used for traditional in store redemption; promoting the goods and services of others online featuring coupons, rebates, price comparison information, product reviews, links to the retail websites of others and discount information; sales promotion by issuing redeemable coupons(for others); business services to facilitate the ordering of goods or services from computer databases or the Internet; providing consumer product information; providing comparison shopping information; providing price comparison information; arranging the provision by third parties of discounts, complimentary goods and complimentary services; advertising, marketing and retailing services to assist users in the selection of gifts; operation and administration of loyalty marketing and other sales and promotional incentives and loyalty schemes; arranging and management subscriptions to magazines, newsletters and other publications and to online services; arranging, organising and conducting competitions, contests and tournaments for advertising, business, trade and promotional purposes; product and brand endorsements; product and brand launch services; publicity services; dissemination of advertising for others online; providing advertising space online; directory services; directory information services; information services relating to e-commerce provided by on-line telecommunications; provision of advertising information; provision of advertising space; bartering services (facilitating the trade exchange of goods and services); business promotion services; business referrals services; information services relating to advertising; information services relating to businesses; inventory control services; inventory management services; job agency services; job placement services; labour exchange services; logistics services (business management and organization of facilities and resources; market analysis reporting services; marketing advisory services; price analysis services; staff placement services; staff recruitment consultancy services; staff recruitment services; trade promotional services; Compilation of directories for publishing on the Internet; Arranging business introductions; Business finding services; Business information; Business inquiries; Compilation of business directories; Information services relating to businesses; Providing business information via a web site; Provision of an on-line marketplace for buyers and sellers of goods and services; Provision of commercial and business contact information; Electronic data processing the provision of on-line processing of personal data (names, addresses, telephone numbers, demographics and credit history); marketing support services including marketing consulting services, market research, prospective customer analysis, marketing campaign management, customer profiling and analysis; the provision of business information services including company and historical extract searches, document searches, personal and directorship searches trades business processes; search engine optimisation; information, consultancy and advisory services relating to all the aforesaid services; none of the foregoing being services for facilitating networking for business start-ups

Human resource management; Evaluation of personnel requirements; Personnel selection (for others); Selection of executive personnel; Placement of permanent personnel; Placement of temporary personnel; Personnel management; Personnel management advice; Personnel management assistance; Personnel placement; Maintenance of personnel records (for others); Team building (personnel management); Staff recruitment consultancy services; Recruitment of personnel; Interviewing services (for personnel recruitment); Personnel recruitment advertising; Recruitment, organisation and deployment of volunteers for charitable purposes

Downloadable podcasts; Communication software; Computer software

Business consultancy; Business consultancy services relating to data processing; Consultancy relating to public relations; Consultancy relating to the preparation of business statistics; Management consultancy in information analysis; Consumer market information services; Advocacy (promoting, publicising or otherwise representing the interests or concerns of others); Lobbying (promoting, publicising or otherwise representing the interests or concerns of others); Surveys (opinion polling); Interpretation of market research data; Market analysis services; Market research; Market research data collection services; Market surveys; Collection of information relating to market analysis; Collection of information relating to market research; Collection of market research information; Collation of data; Collection of data; Compilation of statistics; Compilation or exploitation of statistical data; Conducting of market research; Data compilation for others; Organisation of exhibitions for commercial or advertising purposes; Consultancy regarding public relations communications strategies; Public relations; Outdoor publicity services; Preparation of publicity material; Promotional services; Business data analysis; Business project management; Business statistical analysis; Business surveys; Collection of statistics for business; Compilation of business information; Conducting of business research; Preparation of business reports; Arranging exhibitions for commercial purposes; Event management services in the relation to the organization of exhibitions or trade fairs for commercial or advertising purposes; Charitable services, namely organising and conducting volunteer programmes and community service projects

Advisory services relating to education; Arranging and conducting of in-person educational forums; Conducting of educational courses; Conducting of exhibitions for educational purposes; Consultancy services relating to education; Dissemination of educational material; Education services; Educational consultancy services; Educational research; Event management services in relation to the organisation of educational, entertainment, sporting or cultural events; Management of educational events; Mentoring (education and training); Providing facilities for educational purposes; Provision of education services via an online forum; Provision of educational courses; Provision of educational information; Publication of educational materials; Training; Personal development training; Coaching (training); Arranging and conducting of seminars; Arranging and conducting of workshops (training); Arranging and conducting of conferences; Keynote speaking; Multimedia production, other than for advertising purposes; Production of audio and/or video recordings, other than advertising; Publishing services; Publishing by electronic means; Publication of multimedia material online; Online publication of electronic books and journals; Publication of books; Publication of manuals; Publishing of printed matter; Preparation of texts for publication; Weblog (blog) services (online publication of journals or diaries); Electronic publication of information on a wide range of topics, including online and over a global computer network

Commercial and business services provided via broadcast, narrowcast and communications networks (including the Internet)

Broadcasting and telecommunications services including multimedia broadcasting; providing telecommunication facilities to enable electronic transmission of data, messages and information between and among computers, mobile and handheld devices and wired and wireless communication devices; transmission of messages, comments, multimedia content, videos, movies, films, and photos, audio content, animation, pictures, images, text, information, webpage links and other user-generated content via a global computer network and other computer and communications networks; providing online forums, chat rooms and electronic bulletin boards on subjects of interest; providing telecommunication facilities that enable the creation, dissemination and editing of electronic web pages featuring user-provided content including personal profiles

Adult training; Advisory services relating to training; Business training consultancy services; Business training services; Career advisory services (education or training advice); Coaching (training); Commercial training services; Conducting training seminars; Conducting workshops (training); Consultancy services relating to training; Mentoring (education and training); Mentoring (training); Organisation of training courses; Personal development training; Practical training (demonstration); Providing courses of training; Provision of information relating to training; Provision of training; Provision of training courses; Staff training services; Teacher training services; Training; Training consultancy

Telecommunication apparatus, equipment and software

Downloadable electronic publications including printed material provided over the Internet or through any computer communications network; multimedia software and programs including applications for mobile electronic devices; multimedia hardware and accessories in this class; cinematograph films, video tapes, audio tapes, DVDs, compact discs, CD-ROMs; telecommunications apparatus in this class; electronic apparatus in this class, including apparatus for electronic publishing; apparatus for recording, transmission or reproduction of sound, images or text; computer hardware, software and computer accessories; downloadable music and other downloadable entertainment; interactive computer systems; users' manuals provided as a unit with any of the foregoing goods; bags and holders in this class for compact discs, DVDs and other audio-visual or multimedia apparatus

Goods made from paper and cardboard; printed matter; newspapers; journals; research papers and publications; periodicals; magazines; posters; books; stationery; instructional and teaching material