Downloadable computer software for use in providing customer interaction management, customer service, and customer engagement; downloadable computer software for use in providing call center, contact center communications, operations, and management; downloadable computer software for use in providing call center, contact center and telecommunications functionality, namely predictive dialing, voice recognition, interactive voice response systems, and interactive transaction processing systems; downloadable computer software for collection, editing, organizing, modifying, book marking, transmission, storage, and sharing of data and information; downloadable computer software for use in database management and management of customer communications, namely, email, phone calls, video calls, call recordings, online meetings, calendar, and messaging; downloadable computer software for use in management of customer data, aggregating of customer data, and tracking and recording of telephone calls, chats, and emails; downloadable computer software for planning, scheduling and management of customer meetings, task management, and project management; downloadable computer software for management of secured access to customer relationship management software systems; downloadable computer software for omni-channel customer service across email, calls, chat, and social networks; downloadable computer software for management, tracking of customer service performance; downloadable computer software for creation of customer service reports and tracking and displaying quantitative and visual information; downloadable computer software for integration with customer data platforms and databases.

Automated telephone voice message services; call recording services; electronic messaging services; electronic transmission of e-mail; international telephone services; providing telephone conferencing services; telecommunication services in the nature of providing telephone features, namely, call waiting, call identification, call forwarding, and message waiting; telecommunication services, namely, providing advanced calling features; telecommunications routing and junction services; telephone communication services; telephony communication services; text messaging services; video teleconferencing; voicemail services; providing access to an on-line portal, namely, providing customer access to their workflows and ability to design such workflows, communication account usage data, account usage pattern, for purposes of account business management and reporting.