A service for training call centre agents and their team leaders

Rental of background music and audio systems

Simulators; simulators reproducing the operation of aeronautical, rail and automotive vehicles; virtual reality [VR] motion simulators in the field of transport; flight simulators for aircraft; simulators for the driving or control of aeronautical, rail and automobile vehicles; simulators for training in the driving of aeronautical, rail and automotive vehicles; airport control simulators; air traffic control simulators; computer hardware enabling the behavior of a land vehicle driver to be tracked; software for the configuration, preparation and performance of simulations; simulation software for use in conducting technical studies in the field of transport; Simulation software for controlling air, rail and motor vehicles; software for testing systems for assisting in the driving of aeronautical, rail and automotive vehicles; driving simulation software for the initial and ongoing training of drivers of aeronautical, railway and automotive vehicles; simulation software for air, rail and automobile traffic control; software for tracking driver behavior; software for processing and analyzing data in real time; software for processing, storing and analyzing data in real time; software for processing images and data for the creation of three-dimensional models; 3D animation software for use in simulation in the field of transport; virtual and augmented reality software for simulation in the field of transport; interactive software based on artificial intelligence for simulation in the field of transport; gesture recognition software for driving aeronautical, railway and automotive vehicles; downloadable electronic simulation reports.

Training services in the use of driving simulators for aeronautical, railway and automotive vehicles; training services with respect to the driving of rail, aeronautical and automotive vehicles; educational testing and assessment services provided by computer; training services connected with the use of computer-aided engineering systems.

Flight simulators for aircraft; Flight simulators for space vehicles; Simulation software for use in digital computers; Simulators for simulating the operation of aircraft; Simulators for simulating the operation of motor vehicles; Simulators; Simulators for simulating the operation of land vehicles; Simulators for the steering and control of vehicles; Flight simulators

Plant engineering design; chemical process engineering; plant hazard mitigation; building services review; computational fluid dynamics (CFD); fluid structure interaction (FSI); explicit dynamics analysis; blast effects analysis; Process engineering; chemical engineering; modelling and simulation; process simulation; dynamic simulation; advanced engineering simulation; advanced simulation; advanced engineering; engineering design; all the foregoing being in relation to engineering services

Call centre services (telephone answering); Call centre services being the provision of business information; Business management of call centres including call centres providing advice and/or information provided via a national telephone network, the Internet or other electronic means; business management of call centres; business management and business advisory services; business information services; economic, business and market research, forecasting and analysis; collecting information relating to market analysis and market research; organisation and management of customer loyalty programmes and award programmes; marketing and promotional sponsorship; arranging exhibitions for business purposes; charitable services, namely organising and conducting volunteer programmes and community service projects; charitable services, namely business management and administration; all the aforesaid services provided online and over a global computer network

Banking, monetary and financial services; deposit services; bank, investment and savings account services; electronic funds transfer services, electronic banking services, banking services provided via a mobile device or wearable device; cheque clearing services, bill payment services, debt collection services; bank card services, credit, debit and travel card services; foreign currency exchange services, money exchange and transfer services; money order services; issuing travellers' cheques; safe deposit services; provision of finance and loans, mortgage lending, guaranteeing mortgages and loans, financial guarantee and surety services; funds management, funds investment, administration of funds, advisory and consultancy services in relation to funds management and funds investment; financial investment services; brokerage including securities, stock and bond brokerage; trading of shares; share underwriting; share valuation; pension and superannuation services; real estate services, real estate management and valuation services, real estate agency services; trusteeship services, mortgage and superannuation trusteeship services; insurance services, insurance brokerage services, mortgage insurance, insurance underwriting; financial sponsorship; charitable fundraising; information, advisory and consultancy services in relation to banking, finance, investments, real estate and insurance; research services relating to banking, finance, investments, real estate and insurance; all the aforesaid services provided online and over a global computer network

Alternative dispute resolution services, arbitration services, conflict resolution services, legal services in the nature of mediation of disputes, legal services in the nature of early neutral evaluation services.

Administration of business affairs; Administration of businesses; Administration of consumer loyalty programs; Administration of frequent flyer programs; Administration relating to business appraisal; Administration relating to business planning; Administration relating to marketing; Administration relating to sales methods; Advertising; Advertising agencies; Advertising agency services; Advisory services relating to advertising; Arranging and conducting promotional and marketing events; Arranging exhibitions for advertising purposes; Arranging business shows; Arranging of building contractors for others; Arranging of contractual trade services for others; Arranging subscriptions for others; Auctioneering; Benchmarking (evaluation of business organisation practices for business management purposes); Bundling (arranging) subscriptions to utilities (gas, water, electricity, telecommunications) for others; Business acquisitions; Business administration; Business administration advisory services; Business administration consultancy; Business advertising services relating to franchising; Business advisory services relating to the establishment of franchises; Business advisory services relating to the management of businesses; Business advisory services relating to the operation of franchises; Business appraisals; Business assistance; Business consultancy; Business consultancy relating to the administration of information technology; Business consultancy services relating to manufacturing; Business consultancy services relating to marketing; Business consultancy to firms; Business consultancy to individuals; Business consultation; Business consultation services relating to franchising; Business franchising consultancy and business support services; Business franchising services (group purchasing, group advertising); Business management; Business management and administration services supporting utilisation of a global computer network; Business management assistance; Bu; siness management consultancy; Business management and organization consultancy; Business management organisation consultancy; Business organization consultancy; Business planning; Business planning consultancy; Business promotion services; Business project management; Business project management services for construction projects; Business recruitment consultancy; Business research; Business strategy services; Business surveys; Commercial administration; Commercial management consultancy; Commercial management assistance; Commercial or industrial management assistance; Computerised database management; Computerised inventory control; Computerised inventory preparation; Conducting of trade shows; Consultancy regarding advertising communications strategies; Consultancy regarding public relations communications strategies; Consultancy relating to business document management; Consultancy relating to business efficiency; Consultancy relating to business management; Consultancy relating to business organisation; Consultancy relating to business planning; Consultancy relating to business promotion; Consultancy relating to marketing; Consultancy relating to public relations; Consultancy relating to sales promotions; Corporate management consultancy; Consultancy regarding advertising communications strategies; Cost analysis; Data base management; Data management; Data management consultancy; Demonstration of goods; Demonstration of goods for promotional purposes; Design of publicity material; Electronic publication of publicity texts; Event management services in the relation to the organization of exhibitions or trade fairs for commercial or advertising purposes; Export-import agency services; Export services, not being transport services; Import agency services; Import-export agencies; Import-export agency services; Import services, not being transport services; Inventory control services; Inventory management services; Livestock auctioneering services; Logistics servic; es (business management and organization of facilities and resources); Management assistance in business affairs; Management consultancy in information analysis; Marketing; Marketing consultancy; Office administration services (for others); Office functions; Online advertising on a computer network; Online promotion on a computer network; Online retail services; Organisation and administration services in relation to the supply of benefits for customer loyalty and frequent buyer or frequent flyer schemes; Organisation and management of airline frequent flyer programmes; Organisation and management of customer loyalty programmes; Organisation and management of discount card loyalty schemes; Organisation of trade expositions or shows for commercial or advertising purposes; Organisation, operation and supervision of customer loyalty schemes; Outsourcing services (business assistance); Point of purchase promotions (for others); Planning services for advertising; Preparation of advertising material; Preparation of publicity documents; Preparation of publicity material; Production of advertising material; Professional business consultancy; Project business management and administration; Promotion (advertising) of business; Promotion (advertising) of travel; Promotion of fairs for trade purposes; Promotional advertising services; Promotional marketing; Promotional services; Providing information, including online, about advertising, business management and administration and office functions; Provision of assistance (business) in the establishment of franchises; Provision of assistance (business) in the operation of franchises; Provision of business information; Provision of information in relation to business administration; Public relations; Publicity; Publicity agencies; Real estate auctioneering; Risk management consultancy (business); Sales promotions through customer loyalty programmes (for others); Strategic business consultancy; Tourism promotions (for others); Tra; de promotional services; Wholesaling of goods (by any means)

Apparatus, equipment and devices for providing haptic and sensory feedback for use with driving, racing and flying simulators; haptic and sensory feedback apparatus, equipment and devices for use when training personnel in the flying of aircraft and space vehicles and the driving of vehicles; transducers, including electromechanical transducers for converting electrical signals into corresponding mechanical vibrations; and parts, fittings and accessories for the aforesaid goods

Apparatus for electronic games; apparatus for gaming; video game apparatus; haptic and sensory feedback gaming seat pads for use in relation to video games; video game haptic and sensory feedback seat pads, including in relation to driving, racing and flying; haptic and sensory feedback apparatus, equipment and devices for use when playing video or electronic games; and parts, fittings and accessories for the aforesaid goods

Simulators; Game programmes (programs) and software for use with electronic games of all kinds; Installations for the remote unloading of computer software relating to game simulations

Gaming apparatus (other than software); Electronic games (other than software)