Organisational and workplace change management services, namely, linking of business objectives to workplace performance, performance profiling, evaluation and analysis, job design and validation; quality assurance, audit preparation and monitoring, including all such services offered using a computer or database system of some kind

Workplace training and development services,namely, cross- skilling and multi-skilling, training needs analysis, skills auditing, attitudinal analysis, job design and validation, standard operating procedures' development and validation, performance profiling, evaluation and analysis, competency profiling, recognition of current competencies, training materials development, including all such services offered using a computer or database system of some kind