Computer hardware; computer software; data communications apparatus; computer software platforms; computer operating system software; computer interface software; computer software for use as an application programming interface (API); software for creating and operating a graphic user interface; computer application software for mobile phones, tablet computers and other portable electronic devices; downloadable computer application software; computer software for controlling and managing access server applications; software for telecommunication and communication via local or global communications networks, including via the internet; software for robotic process automation; computer software to assist in handling requests for IT technical support; computer software for recordal, compilation, analysis and retrieval of information regarding the handling of requests for IT technical support; computer software for the automatic resetting of passwords; word processing computer programs; computer software for electronic document management and capture and for form processing; computer software for the design, creation and maintenance of, and access to, document management, authoring, storage and retrieval systems; computer software for the categorisation, research and retrieval of documents and data on computer networks; computer software for managing stock control systems; computer software for business operational and process efficiency, business organisation, risk management, financial control, supply chain optimisation, and cash flow; computer software for managing personal contact information, diary programs, and calculating programs; computer software for handwriting identification; computer software for the identification and verification of persons based on one or more biometric characteristics; computer software for access to sites on customised intranets and sites on global communications networks; computer software for the manufacture, processing and provision of text and graphics information, locally or by means of remote transmission; computer software for security and encryption programs and data synchronisation programs; computer software for the analysis and reporting of firewall log data; computer software for detecting, blocking and intercepting malware and other threats to computer hardware and software; computer software for identity security; computer software for authentication and identity management information security; computer software for data exchange using wireless communications technologies and for use with personal digital assistants; computer software for the linking, networking and central management of mobile terminals; computer software for the safeguarding of digital files; computer software for use in database management, namely for managing personal and business information; computer programs; computer firmware; apparatus for networking of computers; computer servers; computer peripheral equipment; computer printers; modems; handheld electronic devices with wireless e-mail and wireless access to electronic communications networks; pointing devices for use with computers, mobile phones and other portable electronic devices; computer games software; software for the infrastructure and operation of computer games via the internet; tablet computers; computer scanners; data processing apparatus and instruments for use with computers; screens and keyboards for computers; data processing apparatus and instruments; telecommunications apparatus and instruments; mobile phones; smartphones; telecommunications network apparatus; audio, visual and audio visual apparatus and instruments; apparatus for storage, recordal, retrieval and transmission of data; downloadable electronic publications; magnetic data carriers; audio recordings; visual recordings; audio-visual recordings; instruction manuals and other printed publications in electronic form relating to the aforesaid goods

Business management consultancy services; business management consultancy services in relation to the handling of customer services for IT technical support; business project management services; project management methodology; provision of information via, and retrieval of, documentation products, document templates, models and reports relating to project management, project management methodology, and management of customer service regarding IT technical support; assisting businesses in the monitoring of adoption of IT systems by their staff; assisting businesses in the rating of employees' IT skills and motivating staff to improve their IT skills; assisting businesses in conducting customer satisfaction surveys and analysing information obtained from them; assisting businesses in analysing user feedback regarding IT systems; management of call centres on behalf of others for IT technical support; management of customer service relations; assisting and advising businesses in the sharing of knowledge regarding organisational efficiency; business management consultancy in relation to environmental policy and energy efficiency policy; data processing services; database management services; business appraisals; business organisation consulting; advisory services and provision of business information relating to information technology; information technology procurement services; assisting and advising businesses in acquiring information technology systems and in the use of outsourcing services for information technology; provision of strategic business assistance in relation to the development of information technology and electronic commerce operations; business control and business monitoring of information technology suppliers; provision of business information relating to electronic commerce and interactive technologies; personnel management consulting; business advice relating to marketing; office function services; business process outsourcing, namely, clerical/organisational operations for others relating to the operation of computer network infrastructure; advertising the goods and services of others; retail store services, electronic retail and mail order retail services all connected with computers, data processing equipment, data communications apparatus, magnetic data carriers, computer networking apparatus, computer systems, telecommunications apparatus and instruments, electronic publications (downloadable) provided on-line from databases or the internet and printed matter; information and advisory services relating to all the aforesaid services