administrative services; administrative support and data processing services; business advice relating to customer service management; business consulting; business information services provided by access to a computer database; business management consultancy and advisory services; business marketing consultancy; business process management and consulting; business project management services; business strategy development; business support and administrative management services; business process management and consulting; collection, systematization, compilation and analysis of business data and information stored in computer databases; compiling of data into computer databases; computerized database management; customer relationship management; data management; data management services; maintenance of data in computer databases; maintenance of databases being organization of information into a database; marketing consultancy; marketing management advice; organization and management of commercial operations for customer loyalty; outsourcing services in the field of customer relationship management; providing administrative staff; sales management consultancy; consultancy services regarding business strategies; development of marketing strategies and concepts; development of processes for the analysis and the implementation of strategy plans and management projects