Communication services between educational content and information providers and students; communication services between teachers and students; communication services between students; communication services between subscribers; communication services for the purpose of e-commerce; telecommunication services, namely the electronic transmission of data and information; broadcasting, communication, telecommunication and datacasting services including television broadcasting services and interactive services; broadcasting, communication, telecommunication, transmission and datacasting of programs and program content, including news and sports programs and content; electronic mail, messaging and communication services via a global computer network digital broadcasting, communication, telecommunication and datacasting services (including interactive services); television broadcast transmissions; television broadcasting; mobile services, including message sending services; audio and audiovisual communications services; audio and audiovisual transmission services; broadcast of information by means of television; broadcast of television and radio programs; broadcast transmission by satellite; broadcasting of cable television programs; broadcasting of programs by television, radio and satellite; broadcasting or transmission of recorded messages and information; cable broadcasting and transmission; cable television broadcasting; cable television services; car telephone communications services; cellular communications services including radio telephone services; cellular telecommunications services; cellular telephone communication; chat room services; communication by and between computers, including via global computer networks including the Internet; communication by electronic mail systems; communication by electronic means or provided electronically; communication by radio and telegram; communication network consultancy; electronic transmission of streamed and downloadable files, including audio and video files, via computer and other communications networks; providing on-line chat rooms, bulletin boards and community forums for the transmission of messages among computer users concerning entertainment, music, concerts, videos, radio, television, film, news, sports, games and cultural events; web casting services; delivery of messages by electronic transmission; provision of connectivity services and access to electronic communications networks, for transmission or reception of audio, video or multimedia content; dial-up and broadband delivery of customer content; music, video, audio, television and data streaming services; providing multiple user access to proprietary collections of information and content by means of global computer information networks; communication of data and information by telecommunications, computer, cable, satellite, television, video, radio, broadcast, telephony or electronic means; communication of data by means of telecommunications; communication services between computers; communication services between data banks; communication services by cable; communication services by electronic means; communication services by television, radio and satellite; communication services for the transmission of data, images, voices and information; communication services for video conferencing purposes; communication services over computer networks; communication services provided by facsimile; communication services provided electronically; communications and transmissions between mobile telephones and computers, including over wireless networks; communications and transmissions between mobile telephones and mobile telephones, including over wireless networks; communications and transmissions with wireless devices and between wireless devices; communications and transmissions with mobile telephones, including over wireless networks; communications by closed circuit audio or video systems; communications by computer terminals; communications by fibre optic networks; communications by telegrams; communications by telephone and facsimile; communications consultancy; communications services for accessing a database; communications services for telegrams; communications services for the exchange of data in electronic form; communications via telephone and facsimile; computer aided receiving and transmission of messages and images, including from wireless devices and over wireless networks; computer bulletin boards; computer communication services; computer communications for the transmission of information; computer data transmission services; computer intercommunication; computer network communication services; computer transmission services; computerised communication services; computerised data communications; consultancy services relating to communications, data communications and telecommunications; data broadcasting services; data communication and transmission services; data communication by electronic means; data transmission by electronic mail; data transmission for others; data transmission, including over telecommunications networks; delivery of digital music by telecommunications; delivery of messages and audiovisual media by electronic media; delivery of music, audio, video and audiovisual content by telecommunications; digital network telecommunications services; digital transmission services; dissemination of information in the fields of communications, telecommunications and news via online services and mobile services, including SMS, MMS and wireless services; electronic bulletin board services (telecommunications services); electronic communication services for the transmission of data; electronic communication services, including by means of computer; electronic communications consultancy; electronic data communications, exchange and interchange services; electronic file transfer; electronic funds transfer communication services; electronic instructions transmission services; electronic mail services; electronic message services; electronic message transmission; electronic network communications; electronic relaying of messages and signals; electronic relaying of messages; electronic transmission of data, documents, images, information, messages, voices, television programs, television content and written communications; e-mail services; facsimile communication and transmission services; facsimile transmission services; fibre optic telecommunications services; forwarding of messages by telephone; hire of electronic mail boxes; hire of communications and telecommunications apparatus, installations and instruments; information about telecommunication; information and message receiving and sending services including telephone information services and wireless services; information services (including on-line, interactive, digital and datacasting information services) in the fields of communications, telecommunications and news; information services relating to broadcasting, electronic communication networks and telecommunications; interactive services for facilitating the viewing, download, and recording of television programs and television content; lnternet portal services; lnternet services provider services; leasing access time to web sites lnternet portal services; leasing access time to web sites; maritime radio-telephone network services; message boards; message sending; message storage and transmission; MMS telephony services; mobile radio and telephone communication services; mobile telephone services; music broadcasting; netcasting; news agencies; news broadcasting; on-line visual, audio and audio-visual transmission services; operating of electronic communications networks, electronic communications systems, television systems, cellular communications systems, local area networks, paging systems, telecommunications apparatus, broadcast apparatus, telecommunications systems, television cable networks and wide-band telecommunications networks; operating search engines; operation of cable television networks and systems; operation of cellular communications systems; operation of local area networks; operation of paging systems; operation of telecommunications apparatus and systems; operation of wide-band telecommunications networks; optical fibre telecommunications services; paging services by radio, telephone or other means of electronic communication; pay telephone communication and broadcasting services; planning relating to communications; point of sale communication services; preparation of reports relating to communications; providing access to computer networks and online computer databases; providing information, including on-line, about telecommunications; providing of access to telecommunication warehousing services; providing telecommunications connections to a global computer network; providing user access to a global computer network and online sites containing information on a wide range of topics; providing user access to global positioning signals for navigation purposes; providing user access to search engines; provision of access to electronic messaging systems; provision of access to television, including via decoding apparatus; provision of broadcasting equipment for outside locations; provision of communications between computers; provision of communications by telephone; provision of communications information; provision of electronic communications facilities; provision of electronic data links; provision of electronic mail facilities; provision of facilities for radio receiving and radio transmission; provision of information in the fields of communications, telecommunications and news by means of electronic communications networks including global computer networks and mobile services, including SMS, MMS and wireless services; provision of information relating to communications; provision of private mobile radio services; provision of search engine services; provision of telecommunication facilities; provision of teleconferencing facilities; provision of user access to the Internet; radio broadcasting; radio communication services, including by radio telephone; radio information services; radio telecommunications; radio-facsimile services; receiving communications and transmissions including email, text, audio, images and audio-visual material; remote transmission of data by means of telecommunications; rental of apparatus for the broadcast of audio and video signals; rental of broadcasting time by satellite; rental of broadcasting, communication, information transmitting, message sending, television, cable television, radio, satellite broadcasting, communications, telecommunication and telephone apparatus, instruments, installations, systems and equipment; rental of electronic mail-boxes, facsimile apparatus, information transmitting equipment, local area networks, message sending apparatus, modems, paging equipment, signal decoders, signalling apparatus and telephone circuits and lines; satellite broadcasting, communications, telecommunications, transmission and conferencing services; sending of messages by electronic means; SMS and text message services, including SMS and text alert services; telecommunication services being the provision of links to databases; telecommunications advisory services; telecommunications brokerage and consultancy; telecommunications routing and junction services; telecommunications; teleconferencing services; telegraph services; telegraphic communication services; telephone paging services; telephone services; teletext services; televisual communication services; telex services; transmission of computerised data; transmission of data, documents, messages, television programs, radio programs and information, including by audio-visual apparatus, cable, computer, television, telephone, radio and microwave, and by electronic means; transmission of information on a wide range of topics by means of electronic communications networks including global computer networks and mobile services, including SMS, MMS and wireless services; transmission of information on a wide range of topics via on-line services (including online, interactive, digital and datacasting information services); broadcasting of information on a wide range of topics; transmission of information on a wide range of topics, including via on-line services (including online, interactive, digital and datacasting information services) and via mobile services including SMS, MMS and wireless services; transmission of information on a wide range of topics, including on-line and over a global computer network; transmission of news; transmission services (regardless of the technological means of transmission); video communication and transmission services; videotext services; webcasting; wireless communication and telephone services; provision of an online chat room/forum for educational or entertainment purposes; operating chat rooms; information, support, assistance, consultancy and advisory services in relation to the foregoing

Education; educational training; educational instruction, tuition, assessment, testing and training services; educational assessment services; educational skills and knowledge assessment services; arranging and conducting educational training, seminars and workshops; educational services, namely, providing online instructional courses in the field of education; educational services, namely, providing online assessment courses in the field of education; educational services, namely, providing online assessment modules in the field of education; distribution of educational content, audio recordings, films, radio programs, sound recordings, television programs, television program content, videos and motion pictures, other than by transportation; educational services, namely, providing web-based education programs arranging of contests, educational events, educational activities, festivals and quizzes; publishing; dissemination of educational material; electronic publishing; management, organisation and arrangement of organisation of competitions for education; publication of information on the internet; electronic publication of electronic journals and web logs featuring user generated or specified content; consultancy, assistance, advisory and information services (including online, interactive, digital and datacasting services) in relation to the foregoing

Providing online non-downloadable software; providing online non-downloadable educational software; providing online non-downloadable software for online assessment; providing online non-downloadable software for use in online assessment of educational performance; providing online non-downloadable software for assessment and testing of skills and knowledge; providing online non-downloadable software for educational testing programs; providing online non-downloadable software for education via online modules; providing online non-downloadable software for assisting teaching and education; providing online non-downloadable software for integrating natural language processing, computational linguistics, information retrieval, language identification, artificial intelligence and machine learning; providing online non-downloadable software for educational, assessment and teaching; providing online non-downloadable software for tracking, collection, processing, visualising, manipulating, viewing, presentation and displaying data; providing online non-downloadable software for data, data visualisations, data analytics, data insights, documents, comments and recommendations; providing online non-downloadable software for use in data analysis, generating data insights, and making recommendations, predictions, options from same; providing online non-downloadable software for the provision of web-based education programs; providing online non-downloadable software for the provision of module-based education programs; providing online non-downloadable software for literacy; providing online non-downloadable software for mathematics; providing online non-downloadable software for science; providing online non-downloadable software for primary school education; providing online non-downloadable software for secondary school education; providing online non-downloadable software for displaying, playing, recording and editing video, sound, images and data used in the provision of educational programs; providing online non-downloadable software for use in the provision of web-based educational programs; providing online non-downloadable software for educating, entertaining and amusing children; providing temporary use of on-line non-downloadable software for enabling registered users to access a digital platform for tracking, collection, processing, visualising, manipulating, viewing, presentation and displaying data; software as a service (SAAS) services; platform as a service (PAAS) services; software as a service (SAAS) services featuring software for use in connection with tracking, collection, processing, visualising, manipulating, viewing, presentation and displaying data; software as a service (SAAS) and platform as a service (PAAS) services featuring software for enabling registered users to access a digital platform for tracking, collection, processing, visualising, manipulating, viewing, presentation and displaying data; software as a service (SAAS) and platform as a service (PAAS) services featuring software for education, assessment and testing; online provision of web-based software (non-downloadable); provision of online non-downloadable software; providing temporary use of online non-downloadable software; providing online non-downloadable software platforms for creating, developing, implementing, managing, tracking, measuring, analysing and reporting educational modules, assessments, tests and educational performance; providing online non-downloadable software platforms; software as a service (SAAS) and platform as a service (PAAS) services featuring software for education; design, installation and maintenance of computer software; application service provider (ASP) services; application service provider (ASP), namely, hosting, managing, developing, analysing, and maintaining applications, software, and web sites, of others; non-downloadable software platforms which create a connected ecosystem of people, devices and data; scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software; search engine feeder services; advisory, information and consultancy services in relation to the foregoing

Wholesale and distribution of educational materials; direct marketing; promotional marketing; providing information, including by electronic means and via a global computer network, about all of the aforesaid services

Book publishing; publishing of printed matter; publishing by electronic means; production of audio cassettes; production of audio recordings; production of audio/visual presentations; preparation of texts for publication; publication of education materials; publication of educational matter; publication of educational books; publication of educational teaching materials; publication of educational texts; providing information, including by electronic means and via a global computer network, about all of the aforesaid services

Design of printed matter and material; layout design of books and reading materials; writing of computer software and programs; design services for artwork; graphic art design; illustration services (design); providing information, including by electronic means and via a global computer network, about all of the aforesaid services

Molds [parts of machines]; plastic or metal molds for molding plastics [parts of machines]; valves being parts of machines; parts and components of plastic, especially molded or injected, for household machines, industrial machines and machine tools especially pipes of plastic [parts of machines], pipes [custom made parts of machines ]; bearings; molded/machined parts for pumps, especially pump membranes; valves for pumps; suction pads for vacuum pumps; pistons for vehicle engines; valves [parts of machines]; fuel pipes for vehicles.

Parts and components of plastic, especially molded, extruded or injected for radio and television apparatus and sets and speaking machines, for photographic and cinematographic apparatus, optical, weighing, measuring, signaling, checking (supervision), teaching apparatus and for calculating machines, for 3D printing apparatus, for the electric and electronics industry, especially acoustic membranes for recording or sound reproduction apparatus; laboratory receptacles and utensils made of plastic, especially polytetrafluoroethylene (PTFE), fluoride ethylenepropylene (FEP), polyfluoroalkoxy (PFA), polyvinylidene fluoride (PVDF), polychlorotrifluoroethylene (PCTFE), ethylene tetrafluoroethylene (ETFE), polyether ether ketone (PEEK) or polymide (PI).

Parts and components of plastic, especially molded, extruded or injected, for electrical household apparatus and for installations for lighting, heating, steam generation, cooking, refrigeration, drying, ventilation, water supply and sanitary installations; valves and fittings for taps made of plastic or coated with plastic for industrial purposes.; valves and fittings made of plastic or coated with plastic for industrial purposes.

Parts and components of plastic, especially molded, extruded or injected, for all vehicles, especially flying vehicles and automobiles, including brake pads for vehicles, suspension for vehicles, seats for vehicles, direction signals for vehicles, undercarriages [parts of aircraft]; fuel tanks for vehicles.

Sheets, plates, rods, sticks, tapes, strips, cane, tubes, flexible hoses, unlined pipes, couplings, flanges, blocks, membranes, discs, seals, sheathes, especially for cables, all being finished or semi-finished products, extruded, molded or injected in plastic, especially polytetrafluoroethylene (PTFE), fluoride ethylenepropylene (FEP), polyfluoroalkoxy (PFA), polyvinylidene fluoride (PVDF), polychlorotrifluoroethylene (PCTFE), ethylene tetrafluoroethylene (ETFE), polyether ether ketone (PEEK) or polymide (PI); braids and fittings of polytetrafluoroethylene (PTFE), fluoride ethylenepropylene (FEP), polyfluoroalkoxy (PFA), polyvinylidene fluoride (PVDF) or polyether ether ketone (PEEK); packing, stopping and insulating materials, intended for placing inside tanks, containers or vats; insulating and anti-corrosion strips of plastic; anti-corrosion coating of plastic in the form of plates, strips or sheets; waterproof packings; industrial insulating coatings; anti-corrosion insulation; sealing tape; insulating tapes; heat shrink tubing; heat shrink tubing for measuring apparatus submerged in corrosive liquids; sealing joints; plastic hoses for plumbing use.

Pipes for building; non-metallic rigid or flexible pipes for building; plastic pipes for plumbing; guide rails not of metal.

Non-woven textile fabrics; plastic material [substitute for fabrics]; woven plastic fabrics; non-woven plastic fabrics; fiberglass fabrics for textile use; mineral fiber fabrics for textile use.

Treatment of plastic materials, especially custom treatment by molding, injection, extrusion, blow-molding, foaming, calendering, bonding, labeling or rotary molding; services for metal-coating or other coatings of plastic parts; purification of water and air; assembling of products for the benefit of others; custom assembly of materials for others; molding of synthetic products; molding of plastic; sandblasting services; laser scribing; laser marking.

Administration services (legal) for businesses; Information services relating to legal matters; Legal administration of licences; Legal advice; Legal consultancy services; Legal document preparation services; Legal services relating to wills; Monitoring intellectual property rights for legal advisory purposes; Professional legal consultations relating to franchising; Provision of legal information; Registration services (legal)

Petri dishes, tubes, vials for culture media intended for in-vitro diagnosis; scientific apparatus and instruments for diagnosis (not for medical use) and for collecting, monitoring and detecting contaminants in industrial, pharmaceutical, cosmetic and agri-food products and in the production environment of these products (water, air, work surfaces); apparatus and instruments for monitoring and tracking of samples, reagents and collected data; measuring and monitoring apparatus and instruments enabling the recording of physical and environmental parameters inside medical laboratories or outside of medical laboratories as well as inside and outside of industry

Internal quality control in laboratories or industry; inter-laboratory or inter-industry quality control; assistance in approaching quality in accordance with current regulations, standards and guidelines; implementation or improvement of the aforesaid quality services; environmental monitoring and control particularly of physical and environmental parameters inside laboratories or industry or outside of laboratories or industry, namely detecting and recording parameters such as temperature, pressure, humidity, presence of gas, operating time and other parameters in laboratories or industry, and outside of laboratories or industry

Education; providing of training; entertainment; sporting and cultural activities; academies [education]; boarding schools; schools; nursery schools; services of schools [education]; coaching [training]; education information; physical education; practical training; teaching services; educational services; instruction services; tuition; vocational guidance [education or training advice]; vocational retraining; adult education services; analysing educational test scores and data for others; arrangement of training courses; business educational services; business training; certification of education and training awards; computer assisted education services; computer assisted examination services; design of educational courses, examinations and qualifications; development of educational material; educational assessment services; educational examination services; educational research; provision of educational examination facilities; setting of educational standards; university education services; university services; provision of distance learning programmes; arranging and conducting of colloquiums, workshops [training], congresses, conferences, seminars and symposiums; correspondence courses; distance learning courses; organisation of competitions [education or entertainment]; organisation of exhibitions for cultural or educational purposes; arranging of festivals for educational purposes; club services [entertainment or education]; game services provided on-line from a computer network; holiday camp services [entertainment]; holiday camp services [education]; sport camp services; electronic desktop publishing; publishing consultancy services; advisory services relating to publishing; publishing services; electronic publishing services; providing electronic publications; publication of printed matter and printed publications; production of radio and television programmes; providing online electronic publications, not downloadable; publication of texts, other than publicity texts; publication of books, reference books, directories, manuals, reports, magazines, journals, periodicals, dictionaries, exam papers, lecture notes, worksheets, quizzes, puzzles, examination marking criteria, pamphlets, booklets, flashcards, vocabulary lists and educational material including online publication; publishing; writing of texts, other than publicity texts; bibliographic information; language interpreter services; translation; lending libraries; mobile library services; providing museum facilities; teaching, examination and assessment services including computer assisted and computer mediated services and on-line services; information, advisory and consultancy services relating to the aforesaid services

Common metals and their alloys, unwrought or semi-wrought; Ferroalloys; Ores of metal, metals and alloys in sheet, rod, bar, slab, billet form, aluminium; Iron titanium oxide; Iron; Steel; Rutile; Copper concentrates; Copper

Apparatus for use in mining; Machines for the processing of materials; Machines for processing minerals; Machines for processing metal

Alloys of precious metal

Business management advice and consultancy; business investigations, evaluations, expert appraisals, information and research; Consultancy relating to business acquisitions; Commercial feasibility studies; Commercial consultancy; Supply chain management services; Negotiation and conclusion of commercial transactions for third parties; All of the foregoing services relating to mining, metals, minerals, commodities, fuels or energy; Advertising for sales promotion of diamonds, precious gems and gemstones, semi-precious gems and gemstones, jewellery on behalf of others, public relations, advertising agencies, and other advertising, marketing studies, marketing research, cost price analysis, providing information on commodity sales provided online from a global computer network or the Internet in fields relating to ores, metals, diamonds, gem stones and jewellery, operation of an electronic commerce business selling and distributing ores, metals, diamonds, gem stones and jewellery or business planning and business administrative services relating to marketing of precious and base metals, import-export agencies, arranging and auctioneering in the field of diamonds, advice on business of retail sales or mail order, agencies for office work relating to mail-order sale, advertising and publicity, arranging and conducting of exhibitions of goods

Surface mining; Underground mining; Quarrying services; Mining extraction

Transport; Marine transport; Railway transport; Air transport

Processes associated with extraction of metals from minerals; Manufacture of metal materials to order and/or specification of others; Mining services, namely treatment and blending of minerals, ores, concentrates and mineral substances, metal casting and refining services, recycling, recovery, purification, treatment and reprocessing services, all for common metals and their alloys and articles made wholly or principally therefrom; Diamond processing, namely, laser engraving of diamonds and others gemstones for others, processing, sorting, cutting and polishing diamonds, gemstones and other precious stones for others; Diamond refining and deep diamond boiling processing services; and other treatment of diamonds; Production of energy; Carbon offsetting services (recycling), recycling, advisory and consultancy services in respect of the aforesaid

Provision of educational and training services to community based organizations and groups as well as land owners and students in relation to various community based projects including environmental management, protection, conservation and care, economic development, scientific based land care, protection and maintenance of wildlife, water quality, and land degeneration, land erosion and land salinity; publication of electronic books, magazine, brochures and journals on-line; Providing publications from a global computer network or the internet which may be browsed; Educational services; Instruction services; Physical education; Academies (education); Correspondence courses; Arranging and conducting of workshops (training); Organization of competitions (education or entertainment); Organization of exhibitions for cultural or educational purposes; Arranging and conducting of conferences; Entertainment; Entertainment by means of videos, internet, television, film, recordings via cable, electronic media; Provision of museum facilities, exhibitions and services; Exhibitions on mining, conservation, construction and science; Information relating to education and entertainment services; Information, advisory and consultancy services relating to all services aforesaid

Mining, ore and metals prospecting and mine exploitation; Research, design and development services in relation to mining, metal, metal products, metallurgical industries and the manufacture and production thereof; Geological field investigation on mineral exploration, exploration services relating to mining industries, geological prospecting, geological research, research relating to the mining and energy supply industries, designing, chemical analysis, chemical research, engineering, technical research; Gemological services, grading diamonds, precious gems and gemstones and semi-precious gems and gemstones, expert opinion (authenticating works) of diamonds, gems, and gemstones for others; Technical studies, technical research in the field of carbon offsetting; Scientific and technological services and research and design relating thereto; Design and development of computer software; Advisory and consultancy services in respect of the aforesaid

Advertising; public relations; online advertising; promotional advertising services; radio advertising; television advertising; advertising and promotion services provided via video broadcasts and other experiential media; promotion of goods and services; electronic commerce services being advertising and retail services; business management; business administration; business information; office functions; retail services; business retail and wholesale marketing advisory services relating to financial products; advertising, marketing and promotional services; Internet marketing services including online advertising and directory services; business networking services

Insurance; provision of finance and loans; share trading; share brokerage; stock brokerage services; services offered by automated bank machines; deposit services; bank, investment and savings account services; bank card services (including credit, debit and travel cards); brokerage including securities, stock and bond brokerage; trading of shares; financial affairs; administration of shares; brokerage of shares; commodity trading; options trading; pension, retirement and superannuation services; international banking services; currency exchange services; safe deposit services; mortgage and superannuation trusteeship; financial sponsorship; monetary affairs; information, consultancy, advisory and management services relating to banking, finance, investments, money, superannuation and insurance; bank account information services; financial evaluation services; provision of online financial calculators and tools; provision of financial information via online calculators; real estate affairs; monetary and financial affairs; banking services; finance services; banking, finance and insurance services via electronic means; electronic money transfer services

Data transmission; communication between computers; communication by electronic means; communication of information by electronic means; operating of electronic communication systems and networks; point of sale communications services; telecommunication services; electronic transmission of data; computer data transmission services; computerised data communications; communication via a global computer network; electronic mail and encrypted communications; providing Internet forums; access to computer networks

Entertainment; sporting and cultural activities; providing of training; education; education symposiums, seminars and provision of training and/or educational information for business planning, analysis, management and/or administration; education, symposiums, seminars and provision of training and/or educational information for financial planning, analysis, management and/or administration; education, symposiums, seminars and provision of training and/or educational information for retailing services; education, symposiums, seminars and provision of training and/or educational information for advertising and promotion services; publication of educational, informational and/or training materials

Design and development of computer hardware and software; advisory services to business relating to the use of computer hardware and software; consultancy services relating to the use of computer hardware and software; providing temporary use of on-line non-downloadable software for processing electronic payments; providing temporary use of on-line non-downloadable authentication software for controlling access to and communications with computers and computer networks; application service provider services; software as a service

Online social networking services; information, consultancy and advisory services relating to all the aforesaid services; social networking services; security services including security checking and screening services; conducting identity checks on individuals and businesses; identity theft and fraud prevention services; verification of identity services including all types of photo capture, services relating to signature and electronic signature verification; security services for the protection of property and individuals; personal and social services rendered by others to meet the needs of individuals; providing information, including online, about personal and social services meeting the needs of individuals