ACCOMMO-DATE NCRS MATRIX ASSERTIVENESS COOPERATION IMPOSE PERSUADE, SELL ARGUE INFLUENCE DEBATE NEGOTIATE EXCHANGE BARGAIN TRADE REFER, NCRS MATRIX ASSERTIVENESS COOPERATION IMPOSE ENFORCE DEMAND PERSUADE, AVOID DELAY POSTPONE REQUEST ASK PLEAD BEG APPEAL GIVE IN CONCEDE, NEGOTIATE REFER COMPRO MISE PROBLEM SOLVE AVOID REQUEST CONCEDE, GAMBLE ESCALATE ARBITRATE COMPROMISE HAGGLE MEDIATE PROBLEM SOLVE