High volume telephone communications services for public utilities, businesses and government agencies and providing telephone communications services designed for use during emergency situations; communication services, including, telephone and Internet communication services for reporting and updating the status of trouble tickets for utility companies; telephone communications services, including, handling customer complaints and questions during disasters and reporting outages to utilities; computer services, including, acting as an application service provider in the field of knowledge management to host computer application software for searching and retrieving information from databases and computer networks; database management services, including, compilation, verification, updating and cleansing of databases containing customer contact information for others