Computer software; computer software in the field of customer relationship management; computer software and program manuals sold as a unit; electronic publications

On-line services in the field of customer relationship management, namely providing customer relationship management software that may be downloaded from a global computer network; providing temporary use of non-downloadable customer relationship management software; providing temporary use of on-line, non-downloadable customer relationship management software; computer services, namely hosting computer application software for storing, searching and retrieving information from databases and computer networks in the field of customer relationship management; computer hardware timesharing facilities; timesharing services for data processing; computer storage and retrieval services; compiling, scoring, analysing and retrieving data and information; computer programming; computer services including computer consultancy services; systems consultancy; design, analysis and development services all for use in the field of accountancy or business administration; computer software services; information services relating to computer software provided online from a computer database or the Internet; consultancy in the setting up and operation of data processing systems and, of databases; planning, development and setting up of data processing systems and databases; installation and maintenance of computer software; leasing access time to computer databases and to online computer services; information, advisory and consultancy services in relation to all of the forgoing services