Business consulting and information services; business consulting services featuring customer and employee surveys, metrics and feedback processes for comparing, rating the quality of and improving performance, products, services, pricing, sales and marketing, customer experience and customer service; business consulting services in the field of customer and employee satisfaction and loyalty services.

Business training consulting services; customer training services in the field of business training; employee training services in the field of business training; providing online publications in the nature of reports, articles, and newsletters in the field of business training consulting services and customer and employee training services; providing online publications in the nature of reports, articles, and newsletters in the field of business consulting and information services; providing online publications in the nature of reports, articles, and newsletters in the field of business consulting services, namely, customer and employee surveys, metrics and feedback processes for comparing, rating the quality of and improving performance, products, services, pricing, sales and marketing, customer experience and customer service; providing online publications in the nature of reports, articles, and newsletters in the field of business consulting services, namely, customer and employee satisfaction and loyalty services; educational services, namely, providing web-based and classroom training of business leaders and employees for certification in the fields of profitable growth, improving performance, products, services, pricing, sales and marketing, customer experience and customer service, and customer and employee satisfaction and loyalty, and providing online course material in connection therewith.