Advertising; business management, organization and administration; office functions; promotion of the office of the National Health Practitioner Ombudsman and the functions of the National Health Practitioner Privacy Commissioner, including promotion through mediums such as publishing media releases, video and other relevant news and information on the office website; publishing and otherwise providing information relevant to people engaging with the office of the National Health Practitioner Ombudsman and the National Health Practitioner Privacy Commissioner; promoting and providing information in regard to the office of the National Health Practitioner Ombudsman and the functions of the National Health Practitioner Privacy Commissioner, including by presenting at relevant forums, conferences or meetings; communications, media and stakeholder management and engagement; providing secretariat support; reporting on the activities of the National Health Practitioner Ombudsman and the National Health Practitioner Privacy Commissioner; facilitating user reviews and feedback regarding the functions of the National Health Practitioner Ombudsman and the National Health Practitioner Privacy Commissioner; conducting surveys for business purposes; providing responses and submissions to confidential and public consultation requests and opportunities in connection with the functions of the National Health Practitioner Ombudsman and the National Health Practitioner Privacy Commissioner; providing information, advisory, consulting and reporting services in regard to all the aforementioned services; including all the aforementioned services provided online

Providing of online access to non-downloadable software; providing use of online non-downloadable software, including for the purpose of complaints and dispute resolution services; providing information, advisory, consulting and reporting services in regard to all the aforementioned services; including all the aforementioned services provided online

Complaint handling services, including receiving, processing, investigating and finalising complaints, issuing decisions and awarding compensation and other remedies; complaint handling services, including complaints with regard to the handling of personal information; providing assistance and advice with regard to the handling of complaints; liaising with, and providing information to, all parties to a complaint; setting of industry standards, including with regard to registered health practitioners; establishment, maintenance and operation of complaints handling systems and procedures; dispute and conflict resolution services; alternative dispute resolution services; providing submissions to government bodies and other bodies relating to the application of legislation and regulation including in response to public consultation; investigation of issues relevant to the functions of the National Health Practitioner Ombudsman and the National Health Practitioner Privacy Commissioner, including issues relevant to the National Registration and Accreditation Scheme; research relating to issues relevant to the functions of the National Health Practitioner Ombudsman and the National Health Practitioner Privacy Commissioner, including issues relevant to the National Registration and Accreditation Scheme; research relating to safety and the administration of the National Registration and Accreditation Scheme; legal and regulatory compliance auditing; providing assistance with regard to legal and regulatory compliance; receiving, processing and reaching decisions on matters of legal and regulatory compliance; receiving, processing and reaching decisions on notifications of Notifiable Data Breaches, including in relation to the National Registration and Accreditation Scheme, and taking regulatory action; monitoring Ahpra and other bodies compliance with legislation including the Information Publication Scheme; receiving, processing and reaching decisions on applications for review of administrative decisions of government and other bodies; receiving, processing and reaching decisions with regard to Ahpras handling of freedom of information requests; receiving, processing and reaching decisions on applications for review of Ahpras decisions, including Ahpras decisions on freedom of information applications; managing applications (not related to review) in relation to Aphras handling of freedom of information requests; providing information relating to the application of legislation; assisting government and other bodies to develop policies and strategies for legal and regulatory compliance; providing statistics including statistics and information about work and complaint trends; providing responses and submissions to confidential and public consultation requests and opportunities relating to legislative and regulatory matters; provision of input related to specific projects and assistance in regard to enquiries relating to legal and regulatory matters, disputes and complaints; providing information, advisory, consulting and reporting services regarding all of the aforementioned services; including all the aforementioned services provided online