Computer hardware; computer hardware and software for digital recording of voice, video, radio, VOIP, email, instant messaging, worldwide web, Intranet, screen, wireless and other multimedia communication, transmitted over telecommunication equipment and networks; computerized hardware and software comprised of media and meta-data capture, signal processing, signal analysis, alarms, storage, archiving and dissemination; application software for data management, analysis, interpretation, identification, reporting, and decision support related to recorded and non-recorded voice, video, radio, VOIP, email, worldwide web, Intranet, screen, wireless and other unstructured multimedia interactions; application software for call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, security management, security surveillance and real-time threat detection, alarm analysis and management, lawful interception and intelligence systems; included in class 9