Design and development of computer software; design, development and maintenance of proprietary computer software in the field of natural language, speech, speaker, language, voice recognition and voice-print recognition; platform as a services (PaaS); design and development of native cloud based call recording solutions; design and development of SaaS based call recording solutions; design and development of subscription based call recording solutions; design and development of telecommunications carrier call recording solutions; design and development of hosted call recording solutions; design and development of scalable call recording solutions; design and development of secure call recording solutions; design and development of cloud based call recording solutions presenting features such as sharing, searching, filtering, security, metadata, permissions, centralisation, taggable; design and development of analytics based call recording solutions; design and development of biometrics based call recording solutions; design and development of sentiment analysis based call recording solutions; design and development of open API based call recording solutions; hosting of software as a service (SaaS); software as a service (SaaS); providing search engines for obtaining data via the internet and other electronic communications networks; provision of online non-downloadable software (application service provider); provision of online non-downloadable web-based software