Computer programs for data processing; data processing programmes; integrated data processing installations; programs for data-processing; terminals for remote data processing; application software; communication software; communications processing computer software; computer programmes (programs) and recorded software distributed online; computer programs (downloadable software); computer software; computer software (programs); computer software designed to estimate resource requirements; computer software downloaded from the Internet; computer software for analysing address files; computer software for business purposes; computer software products; computer software programs; computer software programs for database management; computer software programs for spreadsheet management; data communications software; data processing software; integrated software packages; packaged software; computer programs for the management of sales; computer software packages; computer databases; computer programs for use in database management; telephone call management systems; computer programs relating to the training of personnel; training guides in the form of a computer program; computer programs for the analysis of data processing efficiency; computer programs for providing a graphical presentation of data; computer programs for the analysis of data processing performance; speech recognition apparatus

Advisory services relating to data processing; advisory services relating to customer service; sales promotion (for others); database management; consultancy relating to business efficiency; advice relating to business management; advice relating to marketing management; business management; business management and organization consultancy; business management assistance; business management of call centres; business management of outsourcing; data management; data management consultancy; management consultancy in information analysis; management of business (for others); collection of data; data collection (for others); business consultancy services relating to data processing; business intelligence services; collection of information relating to market research; market campaigns; market research data collection services; marketing consultancy; compilation of business data; compilation of information into computer databases; data compilation for others; call centre services (telephone answering); management of telephone call centres for others; operation of telephone call centres for others; telephone marketing services; call centre services being the provision of business information; data capture (keyboarding); outsourcing services (business assistance); data analysis; interpretation of market research data