insulation

Customer contact centers, namely, computer hardware and associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web and facsimile contacts; telecommunication systems comprised of central and private telephone switches, voice response units and telephone dialers; computer software used for managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail, web and facsimile; computer software used to support the activities of contact center customer service representatives and contact center managers; computer software used for intelligent contact routing via telephone, e-mail, web and fax; computer software used to manage web chat, interactive voice response, real-time and historical contact center report generation and telephone blending by managing both inbound and outbound telephone calls; computer software used to create desktop and management tools for customer contact centers

Consulting services in the field of designing, integrating, controlling and monitoring of customer contact center hardware and software

Advisory services relating to energy efficiency; advisory services relating to the use of energy; consultancy in the field of energy-saving; energy auditing; energy use and conservation consultancy; recording data relating to energy consumption in buildings; preparation of technical projects, technical research and consultancy services in the field of carbon offsetting

Contact lenses

Water control apparatus including shower sprays, nozzles, taps, faucets, mixers and spouts; bathroom and kitchen fittings including sinks, bowls, basins, shower cubicles, shower trays, shower doors, baths, heated towel rails, bathroom mirrors; apparatus for water supply and sanitary purposes, toilet bowls and seats, bidets; parts and fittings for the aforesaid

Bathroom and toilet furniture and furniture fittings not of metal, including tiles, mirrors, mirror surrounds, table tops, cupboards, cabinets, chests, vanity units, drawers, picture frames

Telecommunications equipment and software for use in enterprise communications, including customer contact centres

Retailing and wholesaling of telecommunications equipment and software for use in enterprise communications, including customer contact centres

Computer software

Textile fabrics or cloths; synthetic textile fabrics or cloths; woven textile fabrics or cloths