Pre-recorded compact discs (disks)(CDs); Pre-recorded DVDs; Downloadable webcasts; Downloadable podcasts; Electronic publications (downloadable)

Manuals (printed matter); Printed matter; Printed publications; Brochures; Leaflets; Booklets; Books; Stationery; Calendars; Posters; Printed stickers

Computer systems comprised of processors, personal computers and servers and software for automating customer service and sales tasks, and for integrating automated customer service and sales tasks with live agent assistance; computer systems comprised of processors, personal computers and servers and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, including computers, tablets, phones and kiosks; computer systems comprised of processors, personal computers and servers and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems comprised of processors, personal computers and servers and software for the classification, navigation, search, retrieval, display and distribution of information in computer databases and over computer networks; computer systems comprised of processors, personal computers and servers and software for measuring and analyzing customer activity in automated interactions and agent-assisted interactions to predict and understand customer requests, preferences and interests; computer systems comprised of processors, personal computers and servers and software used to create and administer software for automating customer service and sales tasks

Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, business administration consulting, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects; operation of offshore businesses for others for the technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service

Alimentary preserves made of fish; Canned fish; Chilled foods consisting predominantly of fish; Chilled meals made from fish; Cooked meals consisting principally of fish; Deep frozen fish; Dried fish; Edible fish oil; Farmed fish; Farmed fish products; Fish (not live); Fish balls; Fish cakes; Fish eggs for human consumption; Fish extracts; Fish fillets; Fish fingers; Fish in olive oil; Fish jellies; Fish meal for human consumption; Fish mousses; Fish paste; Fish products; Fish roe, prepared; Fish sausages; Fish sticks; Fish stock; Fish with chips; Fish, preserved; Fish, tinned; Food pastes made from fish; Food products consisting principally of fish; Food products derived from fish; Food products made of fish; Foods made from fish; Fresh fish (not live); Frozen cooked fish; Frozen fish; Frozen fish products; Frozen prepared meals consisting principally of fish; Pastes containing fish; Prepared fish-based dishes; Prepared foods consisting principally of fish; Prepared meals consisting principally of fish; Preserved fish; Processed fish; Quenelles (fish); Salt water fish; Salted fish; Smoked fish; Steaks of fish; Tinned fish; Tuna, not live; Food pastes made from meat; Food preparations consisting principally of meat; Food preparations consisting principally of meat products; Food preparations made from meat; Food products derived from meat; Food products made from meat; Frozen meat; Frozen meat products; Preserved prepared meat

Enclosures of metal (other than for showers); wall mounted enclosures of metal; metallic enclosures for switchgear assemblies, electrical switches and control equipment, miniature circuit breakers; metal brackets; metal panels; metal panels for doors and walls; metal fasteners; metal tracks; tracks (rails) of metal; rails of metal for sliding doors and drawers; escutcheons of metal; sheets of metal; sheets and plates of metal; stands being metallic structures for distribution boxes; modular units of metal; metallic frames for housing electrical equipment; metallic units for housing electrical equipment; modular prefabricated steel framing; fittings of metal for doors; fittings of metal for drawers; fittings of metal for electrical enclosures; panels and brackets of metal used in forming modular enclosures for switchgear assemblies, electrical switches and control equipment, miniature circuit breakers; concealed fastening devices of metal; conduit fittings of metal (non-electric); cabinet fittings of common metal (metal hardware); fittings of metal hardware for cabinets; door panels of metal; metal building materials; metal drawers, other than parts of furniture; metal cable-clamps; metal hinges; levers, catches, fittings, fasteners and pulls of metal for doors

Electrical enclosures, including electrical enclosures for switchgear assemblies; enclosures for circuit breakers; electrical switchgear; electrical terminals; electrical terminal connectors; electrical connecting terminal blocks; electric terminals; cable management installations for power transmission; terminal boxes (electrical); terminal controllers (electric); terminals (connectors) for electric cables; terminals (connectors) for electrical wiring; distribution boards (electricity); distribution boxes (electricity); distribution units (electricity); electrical distribution apparatus, installations, instruments, boxes, cases and frames; parts, fittings and accessories for the aforesaid goods in this class

Retail and wholesale of bricks, pavers, stone, blocks and retaining blocks

Transport and delivery services for the transport and delivery of building materials including bricks, pavers, stone, blocks and retaining blocks

Building materials, insulating modular form/formwork for casting reinforced concrete for use in domestic and commercial construction

Business consultancy relating to risk and compliance management; Business consultancy relating to regulatory compliance

Non-metallic building materials; bricks, pavers, masonry being building materials; masonry bricks; tiles

Pharmaceutical products

Computer programs relating to the training of personnel; Training guides in electronic format; Training guides in the form of a computer program; Training manuals in electronic format; Training manuals in the form of a computer program

Booklets for use in conducting training workshops; Instruction manuals relating to training seminars; Manuals for business training courses; Printed training guides; Training booklets; Training guides in the form of printed matter; Training manuals in the form of printed matter; Training materials (other than apparatus)