Biochemicals including monoclonal antibodies and fragments thereof for pharmaceutical and biological research and development; chemicals and chemical goods in this class, including chemical agents used in the synthesis of pharmaceutical preparations, but excluding unprocessed plastics and unprocessed resins (artificial, acrylic, synthetic), bleaching chemicals, degreasing preparations, detergents, scale removing preparations

Developing and organizing for others outbound marketing campaigns in the field of contact center management, and providing online reporting of such campaigns, advertising, namely, designing and managing for others, operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics

Computer software for health care workflow management

Software as a service (SAAS) for health care workflow management; customisation and implementation of computer software for health care workflow management; consulting services in the field of design and customisation of software for health care workflow management

Computer software for contact center management

Cloud computing software for contact center management; software as a service (SAAS) for use in the field of contact center management; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management

Apparatus for recording / transmission or reproduction of sound or images; data processing equipment and computers

Telecommunications

Provision of an on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics

Telecommunications services in the field of contact center management, namely, voice over Internet protocol (VOIP) services and hosted private branch exchange (PBX) services, and automated operator and messaging systems