Computer software for reviewing and analyzing the content of communications, including phone calls, emails, web chats and text messages, for spotting keywords and phrases, evaluating script adherence, improving routing, detecting emotion, and assessing communication metrics, for customer service centres and call centres

Advertising services provided over the Internet; business advice relating to marketing; business consultancy services relating to marketing; consultancy relating to marketing; direct marketing; marketing; marketing advisory services; marketing agency services; marketing analysis; marketing consultancy; product marketing; promotional marketing; provision of information relating to marketing; research services relating to marketing; online data processing services; providing information, including online, about advertising, business management and administration and office functions

Professional business consultation services; advertising and promotion; publicity; business management; including the afore-mentioned services rendered via telecommunication means, such as the Internet

Apparatus for recording, transmitting, reproducing sound or images; magnetic recording media, phonograph records and optical discs, and in particular telephone apparatus and instruments, for telegraphs and telephony, for message transmission and reception, magnetic identity cards, computers and data processing apparatus, recorded or saved computer programs, computer data media, CD-ROMs, computer peripherals

Telecommunications services; computer terminal assisted transmission of communications and images; communications services via on-line computer and telematic networks

Software for computers

Integration and support of computer telephony interaction software, namely, services for integrating and supporting computer and telecommunications programs for combining and integrating voice and data communications with computer technologies, for controlling, monitoring, analysing, recording, providing, programming, interacting with and responding to voice or eletronic information, for controlling internal and external communication (including voice and data) for an organisation's computer system, and for handling and integrating an organisation's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response and customised customer specific applications in the customer service field

Computer networking facilities, electronic information services, electronic mail, risk information services namely electronic compilation and analysis of insurance claims, financial risk analysis, forecasting of claims and tracking insurance litigation; video conferencing, electronic referencing material namely electronic storage of reference material and data to assist in insurance business development; electronic newsletters comprising insurance bulletins, market, product and company updates, reports and newsletters all issued by electronic means

Consulting services including the provision of supervisery/subordinate modelling program for supervisery skills development, being services included in class No. 35

Educational services including conducting seminars, lectures and training sessions with respect to supervisory/subordinate modelling program for supervisory skills development, being services included in class No. 41

Alcoholic beverages containing wine; Beverages containing wine (wine predominating); Blended wine; Cooking wine; Dessert wine; Drinks containing wine (wine predominating); Dry fortified wine; Dry red wine; Dry sparkling wines; Dry white wine; Dry wine; Fortified wines; Ginger Wine; Low alcohol wine; Mulled wines; Non-sparkling wines; Red wine; Sparkling fruit wines; Sparkling wines; Still wines; Sweet fortified wine; Sweet red wine; Sweet sparkling wine; Sweet white wine; Sweet wine; Vintage wines; White wine; Wine; Wine hampers

Computer programs for combining and integrating voice and data communications with computer technologies; computer programs for controlling internal and external communication (including voice and data) for an organization's computer system, and computer programs for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response and customized, customer specific applications; and instruction manuals in electronic format therefor

Providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications; installation and maintenance of computer software; monitoring of computer systems; technical support services, namely, troubleshooting of computer hardware and software problems; professional services, namely, customization and configuration of computer hardware