Computer software; computer hardware; computer software for the financial services industry; computer software for independent financial advisors; computer software for business process outsourcing in the life and pensions sector; computer software for the administration of contracts for financial products in the life and pensions sector; computer software for outsourcing the administration of contracts for financial products in the life and pensions sector; voice recognition systems; telecommunications apparatus and instruments; computer software for use in administering mortgages, pensions and life insurance policies; computer software for use in connection with the provision of advice relating to mortgages, pensions and life insurance; computer software to facilitate trading between financial services products providers and financial intermediaries, agents and brokers, including, but not limited to, conclusion of electronic transactions, the provision of valuations and forecasts, the storage and maintenance of records, and the administration of said financial products; computer software programs for public and private service providers, namely, computer software for the managing, implementing and analyzing of utility customer information, customer service, work flow, reports, work orders, equipment, property, utility meters, mail, contracts, service orders, payroll, accounts, budgets, human resources, inventory, purchasing, electronics, credit ratings, accounting, finances and billing

Business management, business administration, provision of office services; provision of accounting services and book keeping; drawing up of statements of accounts; issuing of invoices; issuing of bills to end customers; payroll management; managing end customer accounts; issuing the bills to end customers; business services for the outsourcing of billing, accounting and payrolls; customer management services; advertising services; public relations services and publicity services; provision of statistical information; systemisation of information into computer databases; document management, storage and retrieval services; information management services; data warehousing services; management of business information; collating and managing information resources; knowledge management services namely services relating to the management of skills and experience held by employees; collating and managing information on people skills and expertise; meter reading; purchasing services; arranging appointments and diary management services; complaint handling services; customer relations management services; customer help line and enquiry services; operating and managing call centre services for others; recruitment, human resources and personnel services; telephone answering services; secretarial services; business services for performance management, process re-engineering, management of cultural change programmes within business, management of technical configuration of business systems; outsourcing services for utility companies in the fields of billing, customer contact management, customer enquiry services, call centre and e-mail communication and enquiry services; business services for call screening and monitoring services; payment management; billing and payroll services; outsourcing services for others via mail, telephone or electronic mail in the fields of customer contact management and customer inquiry; provision of business information services to the utility industry, namely, gathering, processing, sorting, upgrading and managing business information, metering and consumption measurement, customer information, billing and payment information; providing access to, and exchange of, business information to the utility industry via telephone, computer networks and the global computer network; and providing call centres to others; business consulting services; integrated tracking and management of commercial transactions on the Internet; customer services in the fields of public and private service providers, namely, operating computerised customer service contact centres for processing customer communications via telephone, fax, e-mail, and the Internet; providing outsourcing services in the fields of public and private service providers; providing an on-line computerized database for use by public and private service providers and their customers for use in managing, tracking and reporting customer account, payment, billing and transaction information; billing services provided to public and private service providers, namely, tracking, reporting, analysing and delivering usage data of customers to public and private service providers, and generating, printing, imaging and mailing of public and private service provider bills

Building and engineering services including mechanical, structural, electrical, marine and civil engineering construction and repair services; project preparation relating to civil and construction engineering; installation, repair and laying of pipelines; pipeline construction and maintenance; advisory services relating to the construction and repair of civil and mechanical engineering structures; civil and construction engineering consultancy

Engineering services; engineering consultancy services; engineering design and drawing services including civil, structural, mechanical, electrical and industrial engineering design and drawing services; building and structural surveying and inspection services; process engineering services; design feasibility studies; provision of engineering reports; engineering research and analysis; electrical installation and wiring services; maintenance installation and repair of electrical items and equipment and instrumentation; engineering feasibility studies; preparation and provision of engineering reports; engineering advisory services; engineering testing and analysis services; engineering certification and quality assessment services; project management services including architectural and engineering project management services

Pre-recorded video tapes and audio tapes, photographic slide transparencies, computer software; none relating to psychological testing

Printed matter, booklets, manuals and printed instructional materials; none relating to psychological testing

Electric and electronic equipment for the operation of lamps, light emitting diodes and electroluminescent films; ballasts and ignition devices for fluorescent lamps; ballasts and ignition devices for high-pressure and low-pressure discharge lamps, small magnetic and electronic transformers, in particular for low voltage lamps

Ear plugs; telecommunication machines and apparatus; electronic machines; apparatus and their parts; dust masks; gas masks; welding masks; fireproof garments; consumer video games; electronic circuits and CD-ROMs recorded programs for handheld games with liquid crystal displays; weight belts for scuba diving; wetsuits for scuba diving; inflatable swimming floats; protective helmets for sports; air tanks for scuba diving; swimming flutter boards; regulators for scuba diving; phonograph records; metronomes; electronic circuits and CD-ROMs recorded automatic performance programs for electronic musical instruments; exposed cinematographic films; exposed slid films; slide film mounts; recorded video discs and video tapes; electronic publications

Insurance; financial affairs; monetary affairs; real estate affairs

Base metals, their alloys and products made of base metals; press moulds; steel constructions; metal constructions; metal furniture fittings; chests of metal; hardware of metal; other metal products and metal hardware included in this class; metal valley gutters for roofs; metal fittings for construction; transportable metal constructions; metal wall claddings (construction); metallic building materials; tiles of metal for building; metal constructions for buildings; roof coverings of metal; building panels of metal; ducts of metal for ventilating and air conditioning installations; safety boxes and chests, strong rooms, fireproof strong rooms, metal boxes; pallets of metal; metal locks of all types; keys of all types; metal security walls; metal doors and meshes; metal clamps and holders

Non-metallic building materials; asbestos cement; asbestos mortar; asphalt paving; bitumen; tarred strips (construction); roof shingles; concrete, materials for making concrete; bituminous products for building; non-metallic wall claddings (for building); construction wood; plywood; workable timber; wood paving; wood veneers; wood panelling; wooden floors; pitch; bricks; gutters, not of metal; cardboard of all types for building; asphaltic cardboard; non-metallic building frameworks; nonmetallic frameworks; lime; mortar for building use; building paper; roof flashing, not of metal; roof coverings (not of metal) of all types; quartz; bituminous coatings for roofing; felt for building; building stones; building glass; gravel; sandstone for building; slag (construction materials); parquet flooring; lintels, not of metal; cask wood; coatings (building materials); non-metallic wall linings (for building); artificial stone; floors, not of metal; ceilings, not of metal; non-metallic coverings, linings and surfacings for building use; non-metallic roofing (construction); tiles, not of metal; joists, not of metal; non-metallic roofs; insulating glass (construction); non-metallic reinforcing materials for building; non-metallic building materials; non-metallic paving blocks; wood pulp board for building; non-metallic tiles for building use, non-metallic building panels

Call centre business solutions

Repair and maintenance of computers

Computer, communication and network apparatus, including concentrators, hubs, bridges, routers, brouters, repeaters, switches, local area network cards, adapters, networking cables, fibre cables, coaxial cables, connectors, keystone jacks, interface cards, transceivers, computer monitors, modems, printer servers, and parts and accessories therefor

Telecommunications