Downloadable computer software for use in managing and controlling customer contact centers and workforce optimization capabilities in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; downloadable computer software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; downloadable computer software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; downloadable computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; downloadable computer software used to support the activities of contact center customer service representatives and contact center managers in the nature of real-time and historical contact center report generation, creating desktop and management tools for customer contact centers, creating and managing workforce schedules, workforce job performance and workforce skills; downloadable computer software for managing web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; downloadable computer software for creating desktop and management tools for customer contact centers; downloadable computer software for integrating customer relationship management with customer contact centers; downloadable computer software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; downloadable computer software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development.

Consulting services in the field of design and development of computer software and hardware for use in the monitoring of customer contact centers, customer relationship management, workforce optimization and customer contact Center reporting; Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilities, in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Providing temporary use of online non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; providing temporary use of online non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; providing temporary use of online non-downloadable software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; providing temporary use of online non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; providing temporary use of online non-downloadable software used to create desktop and management tools for customer contact centers; providing temporary use of online non-downloadable software used to integrate customer relationship management with customer contact centers; providing temporary use of online non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; providing temporary use of online non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; providing temporary use of online non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development.

Non-medicated skin care products and preparations; non-medicated skin care products and preparations, including creamy face powders, creamy foundations, eye creams, eye gels, perfumed creams; non-medicated cleansing preparations for skin; non-medicated cleansing preparations for skin, including cream soaps, liquid face soaps, shower soaps infused with skin moisturizers, make-up removing preparations; non-medicated skin care lotions (cosmetic); non-medicated skin care lotions (cosmetic), including lotions, clarifying lotions, creams, masks, gels, toners, serums, cleaners, soaps and peels; cosmetics; cosmetics, including lip care preparations and glosses, mascara; non-medicated creams for the skin; non-medicated creams for the skin, including for hydrating, toning, firming, moisturising, protecting, paling, exfoliating, softening and soothing the skin; after sun creams; age spot reducing creams; anti-aging creams; anti-aging cosmetic preparations; cold creams; non-medicated skin care beauty products and preparations; non-medicated skin care beauty products and preparations, including topical creams and gels for the prevention of skin aging, the treatment and repair of skin damage, the treatment of skin conditions, including age spots, freckles, wrinkles, sun burns and sun spots; sunscreens; sunscreen preparations; facial mists and sprays; preparations for colouring the skin; preparations for covering discoloured skin

Customer contact centers systems, namely, computer hardware and associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, social media and facsimile contacts; telecommunication systems comprised of central and private telephone switches, voice response units and telephone dialers; computer software used for managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail, web, chat, social media and facsimile; computer software used to support the activities of contact center customer service representatives and contact center managers; computer software used for intelligent contact routing via telephone, e-mail, web, chat, social media and fax; computer software used to manage web chat, interactive voice response, real-time and historical contact center report generation and telephone blending by managing both inbound and outbound telephone calls; computer software used to create desktop and management tools for customer contact centers; computer software used to create and manage workforce schedules, workforce job performance and workforce skills improvement

Consulting services in the field of designing, integrating, controlling and monitoring of customer contact center and workforce optimization hardware and software

Implantable orthopedic devices, namely, surgical implants and bone implants composed of artificial materials; spinal fixation and stabilization devices; surgical instruments for use in orthopedic and spinal surgery

Gaming services in the nature ofcasino gaming and online casino gaming; multimedia entertainment software production services; entertainment services, namely, providing online electronic games; providing a web-based system and on-line portal for customers to participate in online gaming; operation and coordination of game tournaments, leagues and tours; entertainment services, namely, conducting live game tournaments, namely, games of chance, poker games, and video games; entertainment services, namely, conducting and providing facilities for special events featuring casino and gaming contests and tournaments; entertainment services, namely, production and distribution of multimedia game shows; providing information and consultancy services in the field of gaming; leasing of casino games; leasing of electronic gaming machines; multimedia publishing of books, magazines, journals, online journals, software, games, music, and electronic publications in the field of gaming

Computer software for gaming purposes on any computerized platform, including online gaming, dedicated gaming consoles, mobile devices, and any device utilizing wireless technologies; computer software, namely, game engine software for video game development and operation; gaming software for cellular telephones; gaming software for wireless devices; interactive multimedia gaming programs; video output game machines for use with external display screen or monitor; headphones; electronic systems for linking gaming machines; virtual reality game software; virtual reality game hardware

Gaming machines; hand-held gaming units; apparatus for electronic games other than those adapted for use with an external display screen or monitor; gaming machines comprising software modules and components including game symbols, mathematics, game play, sound effects and other configurable items embedded in memory devices or other storage media; poker machines

Bicycles, components and accessories thereof, included in this class

Soaps; perfumery, essential oils, cosmetics, hair lotions

Pharmaceutical and sanitary preparations

Non-prescription sunglasses

Metal building materials, including fence building materials included in this class; transportable buildings of metal; metal fences; pipes and tubes of metal