Software as a service (SaaS) services featuring software incorporating artificial intelligence for use in optimizing contact center operations, enhancing user experiences, and supporting customer interactions; providing temporary use of non-downloadable software utilizing artificial intelligence for data analysis, process automation, and decision support in contact center environments; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for contact center management; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for analyzing data and interacting with humans, for use in the field of contact center management; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications; Providing temporary use of online non-downloadable chatbot software using artificial intelligence (AI) for use in contact centers and contact center management

Pharmaceutical preparations for the treatment of blood-borne pathogens and diseases caused thereby; pharmaceutical preparations for the treatment of viruses, bacteria and other pathogenic organisms and diseases caused thereby.

Medical devices for use in treating infections.

Medical devices for use in treating or diagnosing infections.

Application software for case management; Application software for workflow management

Providing information, including online, about design and development of computer hardware and software used in respect of evidence management, case management and document management; Online provision of web-based software (non-downloadable) for evidence management, case management, document management and litigation discovery; Design and development of computer software for others used for evidence management, case management and document management; Software as a Service (SaaS) for evidence management, case management and document management; Software engineering in respect of software adapted for use in the operation of computers for evidence management, case management and document management; Software creation of software used for member management; Provision of online non-downloadable web-based software used by government to process freedom of information, right to information and privacy applications and complaints; Hosting of software as a service (SaaS) for evidence management, case management and document management

Advertising and marketing services; designing and managing for others outbound marketing campaigns and providing online reporting of such campaigns

Advertising and marketing services

Advertising and marketing services

Telecommunications services, namely, voice over internet protocol (voip) services and hosted private branch exchange (pbx) services

Computer software for contact center management; downloadable cloud computer software for contact center management; computer telephony software, namely, computer and telecommunications programs for combining and integrating voice and data communications with computer technologies; for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information; for controlling internal and external voice and data communication for an organization's computer system; and for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field, and instruction manuals sold or distributed therewith as a unit; computer software for workforce management; computer software for speech recognition and analytics

Advertising and marketing services; designing and managing for others outbound marketing campaigns and providing online reporting of such campaigns

Advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; personnel management and workforce management, motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service, all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion

Providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; software as a service (SAAS) services for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization’s handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management