Computer software platform for managing unified communications and contact center solutions in the fields of converged infrastructure, virtualization, data center deployment, management, and reference architecture; Software for creating, delivering, deploying, integrating and managing virtualized computer applications in the fields of communications, data security, system performance and monitoring, data center deployment, management, and reference architecture; Software for use in configuring, managing, monitoring, supporting and securing data, virtualization and computer hardware, applications and networks in the field of communications

Downloadable cloud-based and on-premise artificial intelligence (AI) / machine learning (ML) customer service software for simulating conversations, mining and analyzing data utilizing natural language processing (NLP) and computational linguistics in connection with real-time and historical digital customer attributes; Downloadable cloud-based and on-premise AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agent software for automating customer inquiries via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Downloadable cloud-based and on-premise AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agent software for simulating conversations, augmenting agent interaction with customers via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Downloadable cloud-based and on-premise AI / ML customer service software having cognitive computing technologies that provide multi-modal NLP, AI / ML, simulated conversations and predictive analytics for contextual analysis in connection with customer agent interactions; Computer software that integrates NLP, ML, Computational Linguistics (CL), Information Retrieval (IR) and Language Identification (LI), which is capable of understanding general human queries and formulating responses; Computer software and instructional manuals as a unit sold as subscription or under right-to-use, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; Downloadable cloud-based and on-premise computer software for use in controlling the operation and execution of computer systems, programs, and networks, downloadable cloud-based and on-premise computer software for use in connecting disparate computer networks and systems, servers and storage devices, downloadable cloud-based and on-premise computer operating system software, downloadable cloud-based and on-premise computer software for linking together computers and for enabling computing across a globally accessible network, and downloadable cloud-based and on-premise computer software for managing software and processes that exist within an information technology environment, and instructional manuals sold as a unit therewith, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; and downloadable cloud-based and on-premise computer software that integrates NLP, CL, IR, LI, and ML which is capable of understanding general human queries and formulating responses

Providing temporary use of non-downloadable AI / ML customer service software for simulating conversations, mining and analyzing data utilizing NLP and computational linguistics in connection with real-time and historical digital customer attributes; Providing temporary use of non-downloadable AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agent software for automating customer inquiries via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Providing temporary use of non-downloadable AI / ML-based chat-bot, voice assistant software via Speech-to-Text and Text-to-Speech and virtual agents for simulating conversations, augmenting agent interaction with customers via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Providing temporary use of non-downloadable AI / ML customer service software having cognitive computing technologies that provide multi-modal NLP, AI / ML, simulated conversations and predictive analytics for contextual analysis in connection with customer agent interactions; Providing temporary use of non-downloadable computer software for use in controlling the operation and execution of computer systems, programs, and networks, providing temporary use of non-downloadable computer software for use in connecting disparate computer networks and systems, servers and storage devices, providing temporary use of non-downloadable computer operating system software, providing temporary use of non-downloadable computer software for linking together computers and for enabling computing across a globally accessible network, and providing temporary use of non-downloadable computer software for managing software and processes that exist within an information technology environment, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; and providing temporary use of non-downloadable computer software that integrates NLP, CL, IR, LI, and ML which is capable of understanding general human queries and formulating responses

Administration of a partnership program for enabling participants to obtain discounts on goods and receive improved services; administration of a partnership program for enabling participants to provide improved services through discounts on goods and services; customer loyalty services for commercial, promotional and/or advertising purposes; providing information on marketing, sales, promotional, incentive award and loyalty programs for individuals and businesses

Desk phones; IP phones; screened telecommunications devices; business communication interfaces for computers and multimedia devices, and collaboration software applications that manage multiple interactions and channels of communications in any media, including voice, video, instant messaging, e-mail and social media, and integrates with enterprise and social media contacts, e-mail accounts, instant messaging sessions, voice, video and data conferencing application; hardware and software platform for providing communication devices with uniform access to communication applications; hardware and software for integrating communication devices with communication applications; hardware and software for performing application integration; hardware and client software for providing user interface between and integration of communication devices to communication applications; hardware and software for providing on-line access to cloud-based services in the field of enterprise communications; Communications software and hardware for connecting video and content collaboration systems; none of the aforementioned goods being in the fields of cytology and pathology; none of the aforementioned goods being in relation to building automation systems, building control systems or digital multiplex communication stations in the field of building automation systems

Providing temporary use of non-downloadable cloud-based software for the development and testing of communications and collaboration applications; Monitoring of computer software for technical purposes; Computer services, namely, providing virtual computer systems and virtual computer environments through cloud computing for data storage services and for online laboratory environments; Computer software design services; Technical support services in the nature of troubleshooting of computer software problems, and managing the web sites of others

Business communication interfaces for computers and multimedia devices, and collaboration software applications that manage multiple interactions and channels of communications in any media, including voice, video, instant messaging, e-mail and social media, and integrates with enterprise and social media contacts, e-mail accounts, instant messaging sessions, voice, video and data conferencing application; Software platform for providing communication devices with uniform access to communication applications; Software for integrating communication devices with communication applications; Software for performing application integration; Client software for providing user interface between and integration of communication devices to communication applications; Software for providing on-line access to cloud-based services in the field of enterprise communications; Computer software for use as an application development platform for the addition, deployment and integration of collaboration applications across multiple communication systems and devices; Computer software for use as an application development platform providing third party call control, flexible call leg and serial forking communications functions, database persistence, support for connections to additional applications and presence services; Computer software for use in creating customer and enterprise data repositories; Computer software for use as an application development platform for the direction and redirection of information, monitoring of words and other information exchanged in a communications system, capture and distribution of logistical information; Computer software for use as an application development platform for the identification and classification of customers; Computer software for comprehensive integrated application platforms, management tools, and services to enable rapid development and deployment of solutions on premise or in private or public clouds by enterprise and service providers

Computer software platform for providing users with uniform access to communication applications; Software for creating, delivering, deploying, integrating and managing service, applications and features; Software for managing, orchestrating and sequencing sessions, calls or interactions between users, devices or applications; Software for managing, deploying, configuring and initializing real time and non-real time multimedia communications software; Software for managing profiles of users, determining specific access to applications and capabilities, security and control; Software for collecting, aggregating and delivering multimodal, multimedia presence and contextual information from multiple sources; Software which provides unified communication capabilities, voice, video data, conferencing, messaging, collaboration; Business communication interfaces for computers and multimedia devices, and collaboration software applications that manage multiple interactions and channels of communications in any media, including voice, video, instant messaging, e-mail and social media, and integrates with enterprise and social media contacts, e-mail accounts, instant messaging sessions, voice, video and data conferencing application; Software platform for providing communication devices with uniform access to communication applications; Software for integrating communication devices with communication applications; Software for performing application integration; Client software for providing user interface between and integration of communication devices to communication applications; Software for providing on-line access to cloud-based services in the field of enterprise communications; Computer software for the control and operation of fixed and wireless communication for transmission of voice, video and data via packet or circuit switching; Telecommunications equipment, namely, computer chassis, blade servers, circuit boards, power supplies, CPU fans, telephones, radios, modems, modem cards, fax modem cards and pagers; Video conferencing equipment, namely, video cameras, monitors and printed circuits

Providing user access to a global computer network; Telecommunications and global computer network services, namely, electronic, digital and wireless transmission services of data, voice and video; Electronic store-and-forward messaging services; Wireless digital messaging; Network conferencing and video teleconferencing services; Multimedia network conferencing services; Voice over IP routing (VOIP) services; Electronic data interchange services

Computer software for use in the operation, management and reporting of telecommunications contact centers; computer software for providing telecommunications contact centers with cloud-based services and social media access in its operation, management and reporting

Non-downloadable software platform for contact center and customer interaction management, namely, a software platform that provides intelligent multichannel routing, distributing, queuing, auditing, real-time reporting, tracking, recording and storage of all customer interactions across every customer interaction channel, namely, voice, email, SMA, web chat, social media and text and that stores and manages customer data; providing cloud-based, online non-downloadable software for management of contact center platforms; providing on-line non-downloadable software that allows users to utilize VOIP communication services, instant messaging communication services, and video communication services; providing on-line, non-downloadable software for communication via the internet; providing on-line, non-downloadable software for enabling subscribers to communicate via the internet; providing on-line non-downloadable software for live chat; providing on-line non-downloadable software for real-time customer support, customer service and customer engagement; providing on-line non-downloadable software that allows customers to converse with a customer service representative in real time via live chats

Computer software platform for providing users with uniform access to communication applications; software for creating, delivering, deploying, integrating and managing service, applications and features; software for managing, orchestrating and sequencing sessions, calls or interactions between users, devices or applications; software for managing, deploying, configuring and initialising real time and non real time multimedia communications software; software for managing profiles of users, determining specific access to applications and capabilities, security and control; software for collecting, aggregating and delivering multimodal, multimedia presence and contextual information from multiple sources; software which provides unified communication capabilities, voice, video data, conferencing, messaging, collaboration; software for consolidating the number of physical servers required within a corporate network, and delivering applications in a virtualised manner

Refurbished telecommunications products, including telephones; telephone line modules comprising sensors and recorders for the analysis of telephone line operations; digital voice terminals; telephone station modules comprising routers and software for managing multiple telephone lines; computer software featuring information on telephone features and services options; telephone network controllers, cabinets, carriers, processors and circuit cards; communications systems; communications servers and gateways; computer information storage and retrieval systems; telephony systems, messaging systems, voice mail systems, voice messaging systems, electronic mail systems, automated attendant systems, interactive voice response systems, database access and processing systems, video and multimedia systems, and fax processing systems, all of the above systems being comprised of computers, computer circuit boards, modems, audio interface, video interface, and conversion boards and circuits, digital signal processing boards, telephone and data network switches, communications boards, logic boards, network interface boards, telephone and data transmission interface boards and circuits, voice and video analysis and response processors, power supplies, and user interface circuits; computer software for use in voice mail, voice messaging, electronic mail, automated attendant, interactive voice response, call processing, word processing, fax processing, video and multimedia applications, and programming tools and utilities; and, instructional manuals distributed with all of the foregoing goods