Software and hardware for multichannel platforms for controlling and facilitating voice and data communications; queuing software, namely, software for use in managing and coordinating queue position, call back, and communication routing between resources; communication scheduling software, namely, software for automating, coordinating and managing call back functions between resources; and Internet and SMS (short messaging service) queue management software, namely, software for coordinating and managing incoming communication requests into queues via telephony, Internet, SMS networks, and any other channel of conversation or communication; automated telephone and communication call-back systems comprised of computer software and computers with, and without, telephony control cards; software for use in managing and connecting customers using self-service on the Internet, mobile communications, social or voice channels, and any other communication system that can include a communication link, to the appropriate internal resource in a company who can most immediately help that customer by identifying and coordinating queue position and communication routing; queuing software, namely, software for use in automating, streamlining, and managing incoming call requests, queue position, call back, and communication routing between mobile communication technology, servers, computers, web applications and call center resources, allowing for the bypass of interactive voice response or front-end query technology; queuing software, namely, software for use in managing, coordinating, and prioritizing queue position, call back, and communication routing between internal and external resources and technologies; communication scheduling software, namely, software for automating, coordinating and managing call back functions between queues, resources and technologies; interactive voice response (IVR) software for handling requests for entering a queue by directing incoming telephone calls or communication requests to a respective queue and/or to provide the caller information based on voice inputs from the caller; SMS (short messaging service) queue management software, namely, software for coordinating and managing incoming voice communication requests into queues via telephony networks; computer software, namely, software for use in managing, coordinating, and prioritizing between internal and external resources and technologies; a system of proactive outbound dialing to customers with automated data and information retention and conveyance, including manuals and guides sold therewith; computer software, namely, software for use in queue management and coordination between adjunct computer, software, hardware and telephony resources, and user guides and manuals sold therewith; pre-recorded computer discs for use in queue management and coordination between adjunct computer, software, hardware and/or telephony resources and cases; computer accessories, namely, mouse pads and cases; computer software, namely, a graphical user interface (GUI) system for queue management control interacting with other queue management software programs for use in interfacing between computer systems and telephony systems, including manuals sold therewith; software, namely, software for managing and tracking the activity of items within a call center queue and calculating the expected wait time for the items comprised of callers and virtual placeholders representing callers who all enter the queue through various channels of communication, namely, telephony voice lines, web request, voice over IP, chat, SMS text message; software, namely, software for creating data reports to review, troubleshoot, manage and coordinate queue settings to determine how an incoming phone call is directed to a queue of phone calls to be answered by a person and/or otherwise responded to by automated equipment, queue data representing telephone calls waiting in a queue to be serviced and/or already serviced by being answered by a person and/or otherwise responded to by automated equipment, call back of a received phone call in response to a voice message or electronic message or signals, and communication routing of incoming phone calls from an answering person or answering automated equipment to another person or automated equipment; computer software, namely, watchdog program that monitors performance and operation of a queue management system or virtual queuing system, and helps to ensure that such system remains operational with automatic notification of system error or failure, for queue management control interfacing between computer systems and telephony systems, and for computer software performing actions that rectify errors or failures

Document and electronic message storage; automatic collation of electronic messages and documents; computer software (including online) relating to insurance products and services; computer programs for information processing; data recorded electronically

Negotiating trade deals on behalf of members and arranging deals on reduction of business expenses; business management; business administration; advisory services in relation to business; advisory services relating to data processing; business consultancy services relating to data processing; commercial information services provided by access to a computer database; data collection and management; data processing for businesses; hosting of data centre; monitoring quotes and reporting on quotes; business data analysis services

Computer software and computer programs for mining and exploration applications; computer software and computer programs relating to occupational health and safety, workers compensation, medical assessments, rehabilitation, risk and injury management, work environment monitoring, health education, control of emergencies and escape and rescue applications in the mining, heavy engineering and construction industries; apparatus for creation, reproduction and transmission of multimedia, interactive, immersive, virtual reality environments as a training apparatus for the mining, heavy engineering and construction industries

Printed matter and publications; brochures, newsletters, research materials; educational, instructional and teaching materials; all relating to mining and exploration, occupational health and safety, workers compensation, medical assessments, rehabilitation, risk and injury management, work environment monitoring, health education, control of emergencies escape and rescue applications in the mining, heavy engineering and construction industries

Business administration; business management services; office functions; rental of office machinery and equipment; human resources management and administration including personnel recruitment and placement services, office support staff for others, document reproduction and shredding services; photocopying, typing, word processing and shorthand secretarial services; provision of call centre services including management of telephone call centres for others and operating telephone call centres for others; organisation, administration and management of telephone welcoming services, telephone answering services and telephone receptionist services for others; management of telephone calls for others; management and compilation of databases; arranging and conducting business conferences; advertising services including advertising by transmission of online publicity for third parties through electronic telecommunications networks; computerised business information storage; elelctronic storage of data including computerised file management

Telecommunications services including voice over IP (VOIP), telecommunications services for enhanced voice products, transfer and transmission of data, audio, and video; provision of access to databases accessible via telecommunication networks and electronic data exchange services; transmission and reception of database information via telecommunication networks; data transmission and reception services over telecommunication networks; leasing and rental of telephone apparatus and facsimile machines; providing telecommunications connections to a global computer network; provision of telecommunications access and links to computer databases and the internet; telecommunications routing, junction and gateway services including provision of integrated telecommunications connections for users in multiple geographical locations; call forwarding services including forwarding of telephone calls to individuals travelling to multiple geographical locations and forwarding calls; electronic store-and-forward messaging

Digital signal processing chips; integrated circuits; DVD video players; DVD audio players; set top cable boxes; satellite receivers; television receivers; digital television receivers; audio and video players and recorders; computers; video game consoles; audio and video surround sound controllers; audio speakers; automobile sound speakers; multimedia speakers; portable audio equipment, namely cassette players and recorders, compact disc players, portable and handheld digital electronic devices for processing, recording, reproducing, transmitting, receiving, and playing audio files, MP3 players, and MiniDisc players; computer software for processing audio and video sound signals and for playing audio files, and computer software that delivers audio sound from DVDs loaded into a computer; and parts of and accessories for such goods as are included in this class

Chemical substances used for augmenting, enhancing and imparting fragrances to cosmetics and perfumes

Cosmetics and perfumes

Medical and surgical devices, including, AAA endovascular graft

business assistance; providing assistance in the field of business organisation; assistance and advice relating to business management; advisory services for business management; business management advisory services; business consultancy and advisory services; business management consulting services; business management assistance and advice; business management and consulting; business management consultancy; business management and consulting services; assistance and consultancy relating to business management and organization; business intermediary and advisory services; business consulting and business information for enterprises; providing assistance in the field of business management and planning; advisory services relating to business management; advisory services relating to business organisation; business consulting and information services; assistance, advisory services and consultancy with regard to business planning; assistance and advice regarding business organization and management; providing operational business assistance to enterprises; business management assistance services; business advisory services in the field of selling products; business management assistance for industrial or commercial companies; business organization consulting services in the field of logistics facilities and resources; providing assistance in the management of business activities; business operation consultancy; provision of business management assistance and information; providing business assistance; business and management consultancy; management assistance in business affairs; business management advice and assistance; advisory services relating to business organization; business consulting; providing assistance in the field of business management; business and management consultancy services; business consultancy; providing of business management assistance and information; assistance and advice regarding business management; business franchising consultancy and administrative business support services; business support and administrative management services; business advice; advisory services relating to business management and business operations; provision of business management assistance; business information services; consultancy and advisory services for business management; business assistance, management and administrative services; business representative services; provision of business management start-up support for other businesses; assistance, advisory services and consultancy with regard to business organisation; business advice and consultancy services; business advisory, consultancy and information services; providing assistance in the field of business promotion; business consultancy services; business management assistance to industrial or commercial companies; provision of operational business assistance to enterprises; business advice and consultancy; providing business management and operational assistance to commercial businesses; consultancy and advisory services relating to business management; assistance and consultancy relating to business management and organisation; business information and consultancy services; assistance, advisory services and consultancy with regard to business organization; advisory and consultancy services relating to business management; business organization consulting services; business organisation and management consulting services; business development consulting services; business consultancy services for enterprises; providing business management assistance; business accounting advisory services; providing business management information; business organisation consulting services; outsourcing services [business assistance]; business assistance, management and information services; business management consulting; assistance and advice regarding business organisation and management; business consultancy and information services; business management assistance; business organization and management consulting services; business advisory and information services; business management consultancy and advisory services; business advisory services; professional business consulting services; business management and consultancy services; business advisory and consultancy services; providing business management start-up support for other businesses; providing business and commercial advice and information; business intermediary and advisory services in the field of product sales; business management services; assistance, advisory services and consultancy with regard to business management; business management consultancy services; business advisory and consultancy; business assistance for others in the establishment of humanitarian organizations; business management consulting and advisory services; provision of business assistance; business consulting services; providing assistance in the field of business organization; business consultancy and business information services provided to enterprises

psychological or psychiatric counselling; psychotherapy

Cloud computing software; computer software platforms; market forecasting software; financial management software; financial mobile application software; accounting software; enterprise resource planning [ERP] software; electronic payments software; computer software designed for and specific to the financial and business sectors; apparatus for payment processing; computer software and hardware for transferring money and financial funds; software for authenticating online payments; downloadable smartphone software applications; application software for mobile devices, wireless devices and cloud computing services; downloadable computer software for blockchain technology.

Business project management; business analysis; market analysis services; business consultancy; financial records management; computerised accounting services.