Scientific apparatus and instruments, namely, bacteriological analyzers and microbiological analyzers for controlling and detecting contaminating substances in industrial, agro-foodstuff, cosmetic and pharmaceutical products and in the environment; diagnostic apparatus and instruments, not for medical use, namely, scientific equipment, devices and laboratory equipment in the nature of bacteriological analyzers and microbiological analyzers used alone or in combination for the isolation, identification, quantification, revelation, control and detection of contaminating substances used in industrial applications, namely, for the analysis of food or environmental samples for the purpose of detecting contaminants,determining composition, or control quality

Apparatus and instruments for medical and veterinary diagnosis, namely, hematology analyzers used for bacteriologic and microbiologic screenings, blood cultures, body fluid cultures and mycobacterial testing for detecting micro-organisms, bacteria, yeast, viruses, in medical and clinical applications

Precious metals and their alloys and goods in precious metals or coated therewith, not included in other classes; jewellery, precious stones; horological and chronometric instruments

Trunks, traveling bags and umbrellas, and goods made of leather or imitations of leather, namely, handbags, suitcases, clutch bags, vanity cases sold empty, purses, billfolds, wallets, briefcases, key-cases, business and credit card cases

Computer hardware; computer software including software and software packages for business administration, business management, business assistance and business services; downloadable computer programs; computer software for retail management and administration; accounting and accounts management software including for management of stock, recording of sales, calculation of GST, collection of customer information and processing and generating of invoices; software that analyses accounting, financial and business information including software that produces spreadsheets, charts, graphs, reports and data in relation thereto and which facilitates the transmission, exchange and downloading of information and payment of accounts; software to assist with and to enable creation of websites; printing software; software for financial and business transactions including business to business and franchise transactions; professional services software including practice management, document management and workflow management software; instructional and other manuals and materials provided with all the aforementioned goods; electronic publications; pre-recorded CDs and DVDs and other media; all of the aforementioned goods provided online, electronically or by other means

Printed publications and printed matter; instructional and other manuals, publications and teaching materials (other than apparatus) including relating to computers and computer software; stationery

Dietetic food and substances adapted for veterinary use, dietary supplements for animals, including vitamins, minerals and pre-mixes; nutritional feed supplements and feed additives for animals; protein preparations for use as additives to animal foodstuffs; foodstuff supplements for animals, including foodstuff supplements containing vitamins, minerals, amino acids, proteins, anti-oxidants, fatty acids, and/or fibre

Foodstuffs for animals; beverages for animals

Entertainment services, namely, arranging and conducting award ceremonies for recognizing excellence in travel; educational services, namely, presentations, seminars and conferences in the field of travel

Organizing, arranging, and conducting trade exhibitions in the field of travel; promoting the goods and services of others through the distribution of printed materials and arranging networking meetings between travel suppliers and travel agencies

Jewellery including jewellery of precious metals and stones and imitation jewellery; watches and clocks

Goods made of leather and imitations of leather; bags including handbags, sports bags, travelling bags and trunks; umbrellas, parasols and walking sticks

Coffee; coffee products

Coffee shop services

Software and hardware for multichannel platforms for controlling and facilitating voice and data communications; queuing software, namely, software for use in managing and coordinating queue position, call back, and communication routing between resources; communication scheduling software, namely, software for automating, coordinating and managing call back functions between resources; and Internet and SMS (short messaging service) queue management software, namely, software for coordinating and managing incoming communication requests into queues via telephony, Internet, SMS networks, and any other channel of conversation or communication; automated telephone and communication call-back systems comprised of computer software and computers with, and without, telephony control cards; software for use in managing and connecting customers using self-service on the Internet, mobile communications, social or voice channels, and any other communication system that can include a communication link, to the appropriate internal resource in a company who can most immediately help that customer by identifying and coordinating queue position and communication routing; queuing software, namely, software for use in automating, streamlining, and managing incoming call requests, queue position, call back, and communication routing between mobile communication technology, servers, computers, web applications and call center resources, allowing for the bypass of interactive voice response or front-end query technology; queuing software, namely, software for use in managing, coordinating, and prioritizing queue position, call back, and communication routing between internal and external resources and technologies; communication scheduling software, namely, software for automating, coordinating and managing call back functions between queues, resources and technologies; interactive voice response (IVR) software for handling requests for entering a queue by directing incoming telephone calls or communication requests to a respective queue and/or to provide the caller information based on voice inputs from the caller; SMS (short messaging service) queue management software, namely, software for coordinating and managing incoming voice communication requests into queues via telephony networks; computer software, namely, software for use in managing, coordinating, and prioritizing between internal and external resources and technologies; a system of proactive outbound dialing to customers with automated data and information retention and conveyance, including manuals and guides sold therewith; computer software, namely, software for use in queue management and coordination between adjunct computer, software, hardware and telephony resources, and user guides and manuals sold therewith; pre-recorded computer discs for use in queue management and coordination between adjunct computer, software, hardware and/or telephony resources and cases; computer accessories, namely, mouse pads and cases; computer software, namely, a graphical user interface (GUI) system for queue management control interacting with other queue management software programs for use in interfacing between computer systems and telephony systems, including manuals sold therewith; software, namely, software for managing and tracking the activity of items within a call center queue and calculating the expected wait time for the items comprised of callers and virtual placeholders representing callers who all enter the queue through various channels of communication, namely, telephony voice lines, web request, voice over IP, chat, SMS text message; software, namely, software for creating data reports to review, troubleshoot, manage and coordinate queue settings to determine how an incoming phone call is directed to a queue of phone calls to be answered by a person and/or otherwise responded to by automated equipment, queue data representing telephone calls waiting in a queue to be serviced and/or already serviced by being answered by a person and/or otherwise responded to by automated equipment, call back of a received phone call in response to a voice message or electronic message or signals, and communication routing of incoming phone calls from an answering person or answering automated equipment to another person or automated equipment; computer software, namely, watchdog program that monitors performance and operation of a queue management system or virtual queuing system, and helps to ensure that such system remains operational with automatic notification of system error or failure, for queue management control interfacing between computer systems and telephony systems, and for computer software performing actions that rectify errors or failures

Software and hardware for multichannel platforms for controlling and facilitating voice and data communications; queuing software, namely, software for use in managing and coordinating queue position, call back, and communication routing between resources; communication scheduling software, namely, software for automating, coordinating and managing call back functions between resources; and Internet and SMS (short messaging service) queue management software, namely, software for coordinating and managing incoming communication requests into queues via telephony, Internet, SMS networks, and any other channel of conversation or communication; automated telephone and communication call-back systems comprised of computer software and computers with, and without, telephony control cards; software for use in managing and connecting customers using self-service on the Internet, mobile communications, social or voice channels, and any other communication system that can include a communication link, to the appropriate internal resource in a company who can most immediately help that customer by identifying and coordinating queue position and communication routing; queuing software, namely, software for use in automating, streamlining, and managing incoming call requests, queue position, call back, and communication routing between mobile communication technology, servers, computers, web applications and call center resources, allowing for the bypass of interactive voice response or front-end query technology; queuing software, namely, software for use in managing, coordinating, and prioritizing queue position, call back, and communication routing between internal and external resources and technologies; communication scheduling software, namely, software for automating, coordinating and managing call back functions between queues, resources and technologies; interactive voice response (IVR) software for handling requests for entering a queue by directing incoming telephone calls or communication requests to a respective queue and/or to provide the caller information based on voice inputs from the caller; SMS (short messaging service) queue management software, namely, software for coordinating and managing incoming voice communication requests into queues via telephony networks; computer software, namely, software for use in managing, coordinating, and prioritizing between internal and external resources and technologies; a system of proactive outbound dialing to customers with automated data and information retention and conveyance, including manuals and guides sold therewith; computer software, namely, software for use in queue management and coordination between adjunct computer, software, hardware and telephony resources, and user guides and manuals sold therewith; pre-recorded computer discs for use in queue management and coordination between adjunct computer, software, hardware and/or telephony resources and cases; computer accessories, namely, mouse pads and cases; computer software, namely, a graphical user interface (GUI) system for queue management control interacting with other queue management software programs for use in interfacing between computer systems and telephony systems, including manuals sold therewith; software, namely, software for managing and tracking the activity of items within a call center queue and calculating the expected wait time for the items comprised of callers and virtual placeholders representing callers who all enter the queue through various channels of communication, namely, telephony voice lines, web request, voice over IP, chat, SMS text message; software, namely, software for creating data reports to review, troubleshoot, manage and coordinate queue settings to determine how an incoming phone call is directed to a queue of phone calls to be answered by a person and/or otherwise responded to by automated equipment, queue data representing telephone calls waiting in a queue to be serviced and/or already serviced by being answered by a person and/or otherwise responded to by automated equipment, call back of a received phone call in response to a voice message or electronic message or signals, and communication routing of incoming phone calls from an answering person or answering automated equipment to another person or automated equipment; computer software, namely, watchdog program that monitors performance and operation of a queue management system or virtual queuing system, and helps to ensure that such system remains operational with automatic notification of system error or failure, for queue management control interfacing between computer systems and telephony systems, and for computer software performing actions that rectify errors or failures