Computer hardware; computer software including software and software packages for business administration, business management, business assistance and business services; downloadable computer programs; computer software for retail management and administration; accounting and accounts management software including for management of stock, recording of sales, calculation of GST, collection of customer information and processing and generating of invoices; software that analyses accounting, financial and business information including software that produces spreadsheets, charts, graphs, reports and data in relation thereto and which facilitates the transmission, exchange and downloading of information and payment of accounts; software to assist with and to enable creation of websites; printing software; software for financial and business transactions including business to business and franchise transactions; professional services software including practice management, document management and workflow management software; instructional and other manuals and materials provided with all the aforementioned goods; electronic publications; pre-recorded CDs and DVDs and other media; all of the aforementioned goods provided online, electronically or by other means

Printed publications and printed matter; instructional and other manuals, publications and teaching materials (other than apparatus) including relating to computers and computer software; stationery

Software and hardware for multichannel platforms for controlling and facilitating voice and data communications; queuing software, namely, software for use in managing and coordinating queue position, call back, and communication routing between resources; communication scheduling software, namely, software for automating, coordinating and managing call back functions between resources; and Internet and SMS (short messaging service) queue management software, namely, software for coordinating and managing incoming communication requests into queues via telephony, Internet, SMS networks, and any other channel of conversation or communication; automated telephone and communication call-back systems comprised of computer software and computers with, and without, telephony control cards; software for use in managing and connecting customers using self-service on the Internet, mobile communications, social or voice channels, and any other communication system that can include a communication link, to the appropriate internal resource in a company who can most immediately help that customer by identifying and coordinating queue position and communication routing; queuing software, namely, software for use in automating, streamlining, and managing incoming call requests, queue position, call back, and communication routing between mobile communication technology, servers, computers, web applications and call center resources, allowing for the bypass of interactive voice response or front-end query technology; queuing software, namely, software for use in managing, coordinating, and prioritizing queue position, call back, and communication routing between internal and external resources and technologies; communication scheduling software, namely, software for automating, coordinating and managing call back functions between queues, resources and technologies; interactive voice response (IVR) software for handling requests for entering a queue by directing incoming telephone calls or communication requests to a respective queue and/or to provide the caller information based on voice inputs from the caller; SMS (short messaging service) queue management software, namely, software for coordinating and managing incoming voice communication requests into queues via telephony networks; computer software, namely, software for use in managing, coordinating, and prioritizing between internal and external resources and technologies; a system of proactive outbound dialing to customers with automated data and information retention and conveyance, including manuals and guides sold therewith; computer software, namely, software for use in queue management and coordination between adjunct computer, software, hardware and telephony resources, and user guides and manuals sold therewith; pre-recorded computer discs for use in queue management and coordination between adjunct computer, software, hardware and/or telephony resources and cases; computer accessories, namely, mouse pads and cases; computer software, namely, a graphical user interface (GUI) system for queue management control interacting with other queue management software programs for use in interfacing between computer systems and telephony systems, including manuals sold therewith; software, namely, software for managing and tracking the activity of items within a call center queue and calculating the expected wait time for the items comprised of callers and virtual placeholders representing callers who all enter the queue through various channels of communication, namely, telephony voice lines, web request, voice over IP, chat, SMS text message; software, namely, software for creating data reports to review, troubleshoot, manage and coordinate queue settings to determine how an incoming phone call is directed to a queue of phone calls to be answered by a person and/or otherwise responded to by automated equipment, queue data representing telephone calls waiting in a queue to be serviced and/or already serviced by being answered by a person and/or otherwise responded to by automated equipment, call back of a received phone call in response to a voice message or electronic message or signals, and communication routing of incoming phone calls from an answering person or answering automated equipment to another person or automated equipment; computer software, namely, watchdog program that monitors performance and operation of a queue management system or virtual queuing system, and helps to ensure that such system remains operational with automatic notification of system error or failure, for queue management control interfacing between computer systems and telephony systems, and for computer software performing actions that rectify errors or failures

Computer terminals and other hardware and apparatus for use with magnetic and/or encoded cards and tokens of value or exchange, including for the purposes of activating, deactivating and reading cards, and performing other transactions, including at point of sale; point of sale apparatus and terminals

Advertising, marketing and promotion services, including promoting the goods, services, brand identity and commercial information and news of third parties through all types of media; preparing advertising and promotional material; business consultation and management services, including in regard to launching of new products; preparing business reports; distribution of goods (not being transport services) (agent and representative services, by any means); electronic services for the purposes of activating, deactivating, and reading cards for others

Computer software (recorded and/or downloadable programs), computer software (recorded and/or downloadable programs) for network administration and management, for network traffic administration and management, for the management and administration of application performance on networks and for the management and administration of security on networks; computers, computer peripheral devices, data processing apparatus

Data processing namely telecommunications; telecommunication services in the field of network administration and management, of network traffic administration and management, of management and administration of application performance on networks and of security on networks

Computer software and programs; computer software packages; downloadable computer software; updateable computer software; networked computer software; labour management computer software; data bases; interfaces for computers; magnetic data media, optical data media, CD-ROMs, DVDs

Computer software design, development and programming services; installation, modification, maintenance and repair of computer software; research and development of computer programs; software engineering; updating of computer software; computer software consultancy, advisory and technical support services, including on-line help; provision of advisory, consultancy and information services in relation to the aforementioned services; provision of the aforementioned services and information in relation to such services via a global computer network

Apparatus for lighting; bulbs for lighting; lighting apparatus for commercial use; lighting apparatus for industrial use; lighting apparatus for motor vehicles; lighting apparatus for vehicles; lighting lamps; vehicle lighting; vehicle lighting apparatus; vehicle lighting installations

Computer hardware publications in electronic form; databases (electronic publications); electronic and recorded multimedia publications; electronic publications (downloadable); electronic publications including those sold and distributed online; printed publications in electronically readable form; publications in computer readable form; publications in machine readable form; weekly publications downloaded in electronic form from the Internet

Advertising; advertising services provided over the internet; advertising services provided via a data base; arranging exhibitions for advertising purposes; collection of information relating to advertising; conducting exhibitions for advertising purposes; direct mail advertising; direct market advertising; event management services (organization of exhibitions or trade fairs for commercial or advertising purposes); hire of advertising aids; online advertising on a computer network; organisation of exhibitions for commercial or advertising purposes; organisation of trade expositions or shows for commercial or advertising purposes; organisation of trade fairs for commercial or advertising purposes; providing information, including online, about advertising, business management and administration and office functions; provision of advertising space; rental of advertising space on the Internet

Computer software and programs, including computer software and programs for operating over computer networks including the internet and the world wide web; prerecorded instructional and training material such as video tapes, audio tapes and compact discs covering education topics and programs relating to topics including health, medicine and nursing; teaching apparatus and instruments for training and education including medicine. health and nursing; medical theory and training software packages including interactive software packages, media containing the aforementioned goods including CDROMs and DVD ROMs

Education and training in the field of medicine and nursing, including such services provided over computer networks, the Internet and the world wide web; distance education including provision of education, teaching and training via computer-based networks; arranging and conducting of seminars and workshops in the field of health, medicine and nursing; arranging and conducting of training courses, seminars, symposiums, lectures, exhibitions and conferences in relation to educational matters including health, medicine and nursing programs; publication of books, magazines, newspapers and other printed material; teaching; and library services; providing on-line electronic publications; publication of electronic books and journals on-line; providing publications for a global computer network or the internet which may be browsed; information relating to education and training services; provision of information relating to educational services

Full line of colour cosmetics

Advertising and business services including the development and delivery of such services relating to the field of corporate and business intelligence, investigation and analysis but excluding the gathering and distribution of intelligence in databases for the purpose of modelling a variety of virtual scenarios

Personal investigative services including missing persons investigations but excluding the gathering and distribution of intelligence in databases for the purpose of modelling a variety of virtual scenarios