Computer-based telephone switching units and control programs for automating inbound and outbound telephone calls and for controlling and managing telephone communications; computer telephony system comprised of telecommunications hardware and computer operating software for automation of call center monitoring, reporting and evaluation; telecommunications systems, namely, computer desktop platforms integrating telephony hardware and computer software for display, control and measurement of data, audio and video for call centers; telecommunications software, namely, computer software for collection, measurement and reporting of quality and productivity data; computer programs and program manuals all sold as a unit for use with computer communications management products; computer system comprised of a processing unit with customer database and associated telephone and data channel interface units; for use in telephone marketing

Online services, namely, enabling sites on the global computer network with voice communications

Computer software

Business management and administration services; services in the management, measurement and monitoring of workflows, business processes and clients; point of sale and e-commerce services; advisory and consultancy services relating to all the aforesaid; all the aforesaid being provided by electronic means, means of a computer network, or otherwise

Telcommunications components; wirewound electrical and electronic components; coils, inductors, transformers, chokes, electrical filters, electrical and electronic apparatus or instruments, all incorporating wirewound components; ferrite rod aerials; electrical printed circuit boards; electrical delay lines; communications interfaces; modems, cabinets and casings, all adapted for any of the aforesaid goods; parts and fittings included in class 9 for all the aforesaid goods

Custom manufacturing services being winding services for winding electrical windings; preparation of printed circuit boards; assembly of electrical components

Clothing, namely T-shirts, knitted tops and pants

Preparations for killing weeds and destroying vermin; pesticides, herbicides, fungicides and insecticides