Interactive management and communications equipment apparatus and systems, including but not limited to speech recognition and interactive voice response, customer relationship management and computer telephony (including unified messaging of web and W.A.P. communications) apparatus and systems; all associated parts, accessories and fittings in this class

Research, computer consulting, technical planning and implementation, technical assistance and project supervision services in the field of interaction management and communications technologies, including but not limited to speech recognition and interactive voice response, customer relationship managemen and computer telephony as well as general networks; outsourcing being the consulting, system design, implementation, technical management and project management of networks and computer telephony, speech recognition and interactive voice response systems for clients and others; development of computer and systems software