Customer contact centers systems, namely, computer hardware and associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, social media and facsimile contacts; telecommunication systems comprised of central and private telephone switches, voice response units and telephone dialers; computer software used for managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail, web, chat, social media and facsimile; computer software used to support the activities of contact center customer service representatives and contact center managers; computer software used for intelligent contact routing via telephone, e-mail, web, chat, social media and fax; computer software used to manage web chat, interactive voice response, real-time and historical contact center report generation and telephone blending by managing both inbound and outbound telephone calls; computer software used to create desktop and management tools for customer contact centers; computer software used to create and manage workforce schedules, workforce job performance and workforce skills improvement

Consulting services in the field of designing, integrating, controlling and monitoring of customer contact center and workforce optimization hardware and software

Implantable orthopedic devices, namely, surgical implants and bone implants composed of artificial materials; spinal fixation and stabilization devices; surgical instruments for use in orthopedic and spinal surgery

Gaming services in the nature ofcasino gaming and online casino gaming; multimedia entertainment software production services; entertainment services, namely, providing online electronic games; providing a web-based system and on-line portal for customers to participate in online gaming; operation and coordination of game tournaments, leagues and tours; entertainment services, namely, conducting live game tournaments, namely, games of chance, poker games, and video games; entertainment services, namely, conducting and providing facilities for special events featuring casino and gaming contests and tournaments; entertainment services, namely, production and distribution of multimedia game shows; providing information and consultancy services in the field of gaming; leasing of casino games; leasing of electronic gaming machines; multimedia publishing of books, magazines, journals, online journals, software, games, music, and electronic publications in the field of gaming

Computer software for gaming purposes on any computerized platform, including online gaming, dedicated gaming consoles, mobile devices, and any device utilizing wireless technologies; computer software, namely, game engine software for video game development and operation; gaming software for cellular telephones; gaming software for wireless devices; interactive multimedia gaming programs; video output game machines for use with external display screen or monitor; headphones; electronic systems for linking gaming machines; virtual reality game software; virtual reality game hardware

Gaming machines; hand-held gaming units; apparatus for electronic games other than those adapted for use with an external display screen or monitor; gaming machines comprising software modules and components including game symbols, mathematics, game play, sound effects and other configurable items embedded in memory devices or other storage media; poker machines

Bicycles, components and accessories thereof, included in this class

Soaps; perfumery, essential oils, cosmetics, hair lotions

Pharmaceutical and sanitary preparations

Non-prescription sunglasses

Metal building materials, including fence building materials included in this class; transportable buildings of metal; metal fences; pipes and tubes of metal

Publications about autism on electronic and electronically readable media such as CDs or DVDs

Printed publications about autism; training manuals; printed promotional materials

Intensive English language and educational and training programs including development of skills in English grammar, reading, writing, vocabulary, listening and speaking; arrangement of language courses; courses aimed at university preparation and vocational guidance; diploma courses to enable accelerated entry into university courses; preparation courses for students taking examinations