Customer contact centers systems, namely, computer hardware and associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, social media and facsimile contacts; telecommunication systems comprised of central and private telephone switches, voice response units and telephone dialers; computer software used for managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail, web, chat, social media and facsimile; computer software used to support the activities of contact center customer service representatives and contact center managers; computer software used for intelligent contact routing via telephone, e-mail, web, chat, social media and fax; computer software used to manage web chat, interactive voice response, real-time and historical contact center report generation and telephone blending by managing both inbound and outbound telephone calls; computer software used to create desktop and management tools for customer contact centers; computer software used to create and manage workforce schedules, workforce job performance and workforce skills improvement

Consulting services in the field of designing, integrating, controlling and monitoring of customer contact center and workforce optimization hardware and software

Implantable orthopedic devices, namely, surgical implants and bone implants composed of artificial materials; spinal fixation and stabilization devices; surgical instruments for use in orthopedic and spinal surgery

Customer contact centers, namely, computer hardware and associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web and facsimile contacts; telecommunication systems comprised of central and private telephone switches, voice response units and telephone dialers; computer software used for managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail, web and facsimile; computer software used to support the activities of contact center customer service representatives and contact center managers; computer software used for intelligent contact routing via telephone, e-mail, web and fax; computer software used to manage web chat, interactive voice response, real-time and historical contact center report generation and telephone blending by managing both inbound and outbound telephone calls; computer software used to create desktop and management tools for customer contact centers

Consulting services in the field of designing, integrating, controlling and monitoring of customer contact center hardware and software

Advisory services relating to energy efficiency; advisory services relating to the use of energy; consultancy in the field of energy-saving; energy auditing; energy use and conservation consultancy; recording data relating to energy consumption in buildings; preparation of technical projects, technical research and consultancy services in the field of carbon offsetting

Bicycles, components and accessories thereof, included in this class

Contact lenses

Soaps; perfumery, essential oils, cosmetics, hair lotions

Pharmaceutical and sanitary preparations

Water control apparatus including shower sprays, nozzles, taps, faucets, mixers and spouts; bathroom and kitchen fittings including sinks, bowls, basins, shower cubicles, shower trays, shower doors, baths, heated towel rails, bathroom mirrors; apparatus for water supply and sanitary purposes, toilet bowls and seats, bidets; parts and fittings for the aforesaid

Bathroom and toilet furniture and furniture fittings not of metal, including tiles, mirrors, mirror surrounds, table tops, cupboards, cabinets, chests, vanity units, drawers, picture frames

Metal building materials, including fence building materials included in this class; transportable buildings of metal; metal fences; pipes and tubes of metal