Advertising; promotional services including the preparation and issuing of publicity materials and publications and the supervision of promotional campaigns; business management; business administration; professional, advisory and consultancy services included in this Class in relation to the design, development, implementation, supervision and support of business planning and business systems; business advisory, appraisal, management, assessment, organisation and administration services; the devising and conduct of business development and business enhancement schemes and programmes; the implementation and co-ordination of business management strategies and business performance measures; the development and implementation of marketing policies, approaches and initiatives; services pertaining to customer development, customer relationships and customer service management; the conduct of customer incentive schemes, customer loyalty programmes and marketing programmes; the conduct of consumer awareness duties; customer satisfaction indexing and assessment; consumer sampling; the provision of professional practice management and business development systems and the promotion and marketing of same; the conduct of quality assurance and quality management programmes; personnel and human resources management; efficiency expertise services; the carrying out of organisational reviews; business communication services; services pertaining to the distribution and dissemination of information; the conduct of enquiries, research and analysis; business information and commercial information services; public relations services; strategic planning for businesses; the implementation, monitoring and auditing of strategic planning, methods and systems and the analysis, evaluation and assessment of same; the provision of business planning and business efficiency advice; the development, planning and implementation of business systems and business methods; the provision of business facilitation, planning and guidance; the marketing and selling of products, materials and accessories used for business advisory purposes including books, manuals, notes and other publications, stationery, computer software, video recordings, audio recordings and compact discs; the preparation, compilation and production of publications journals, magazines, newsletters, circulars and bulletins; services relating to the provision, interpretation, analysis, evaluation and presentation of information and data including through the use of computers, computer programs and software and computer related equipment and accessories; the providing of assistance and advice in relation to the organisation, management, operation and evaluation of business and commercial enterprises and activities; project management and project supervision; the compilation, preparation, analysis, interpretation and presentation of information, data, reports and studies for business planning and forecasting; computer services including computer programming and computer hiring, rental and time-sharing; franchising and licensing services; the appointment of franchisees and licensees, and the management of the business affairs of franchised and licensed operations; business management, advisory and support services included in this Class

Education and entertainment services; the provision of instructional, educational, training and entertainment activities in relation to business management and the conduct and operation of businesses and organisations; educational and training services involving the provision and exchange of information; practical training and instruction services; the provision of training to companies, businesses and individuals in relation to business skills, business management and administration, and customer service; training and instruction pertaining to the implementation of business and management systems, techniques and methods; training in business and organisational practices, skills and techniques and in the development and enhancement of customer relations; instruction in improved business performance and enhanced efficiency and the methods for achieving same; the conduct of management training programmes; counselling organisations and individuals in relation to improved skills and enhanced performance in recognising and meeting the needs and requirements of customers; teaching and instructional services; information services; the arranging, organising and conduct of seminars, classes, workshops, sessions, conferences, forums, conventions, courses of instruction, meetings, tutorials, programmes, lessons, training activities, exhibitions, trade fairs, trade shows, display and demonstrations; the arranging of venues, sites, locations and facilities; the preparation and organisation of training programmes and services pertaining to the conduct of courses and the giving of instruction; the provision of teaching, training and instruction services and the making available of teachers, trainers and instructors; the provision of information; the development and dissemination of educational and instructional materials in the field of business management; the preparation, publication and distribution of printed matter, texts, books, manuals, course materials, notes, papers, guidelines, checklists, magazines, journals, newsletters and pamphlets; the production and dissemination of electronic and multi- media publications for education and entertainment purposes including the production of video and audio tapes, compact discs, on-line journals and computerised information sources; assessing and evaluating professional competence by means of the conduct of testing, assessment, evaluation and examination and the issuing of accreditation or certification

Professional, consultancy and advisory services included in this Class; services pertaining to the establishment, operation, management and conduct of a business advisory service or bureau; management organisation and consultancy services relating to the conduct of business affairs; the provision of a professional practice management system pertaining to the establishment and maintenance of improved customer relations and enhanced customer service; the conduct of quality assurance and quality management programmes and the provision of accreditation or certification schemes in relation to same; the provision of guidance and advice in relation to the operation and optimisation of marketing programmes and strategies; professional consulting services relating to customer service management and the sound marketing of goods and services to customers and third parties; services pertaining to the devising, implementation and practical application of business systems, business solutions and business plans; the design and implementation of customer awareness programmes, systems and strategies for companies, businesses and individuals; consultation and advice in the planning, designing, structure, management and operation of businesses and organisations; the provision of business planning facilities and resources; the provision of professional expertise and technical advice in relation to the conduct of businesses and the improved performance of same; the inspection, testing, analysis, assessment and evaluation of data, business systems, organisations and management practices; the provision of assistance, guidance and planning to businesses, organisations and individuals including the submission of suggestions, proposals, business plans and schemes; research, investigation, enquiry and evaluation services; the preparation, compilation, interpretation and evaluation of technical, statistical, financial and factual information and data; the preparation of reports, studies and documentation; the conduct of market surveys and the interpretation of same; the carrying out of feasibility studies; computer programming services; consultancy, advisory and technical services pertaining to the devising, writing, development and provision of computer software and computer programs and the use and application of same; the giving of professional advices in relation to the use of applications software; computer database services in this Class; services relating to the conduct, organisation and management of franchising and franchised outlets; the appointment, organisation, conduct and operation of franchisees and licensees and the provision of franchising and licensing advisory and consultancy services in respect of same