Business management and organisation consultancy; Business strategy services; Advisory services relating to customer service management; Business research; Market research; Collection of market research information; Marketing research; Research of commercial information; Research services relating to advertising; Research services relating to business; Research services relating to marketing; Planning of marketing strategies; Consultancy regarding advertising communications strategies; Project business management and administration; Advertising agency services; Development of marketing concepts

Telecommunication machines and apparatus; computer interfaces; application software; electronic publications; laser printers; ink-jet printers; dye-sublimation printers; printers and their parts and fittings; scanners and their parts and fittings; multifunctional devices which incorporate printer, copier and scanner functions; multifunctional devices which incorporate copier, facsimile, scanner and printer functions; plotters; printers with copy, facsimile, scanning function and their parts and fittings; computer hardware and peripherals, and their parts and fittings; electronic devices for use in copying, printing, scanning, video capturing and/or transmitting documents and images, and their parts and fittings.

Design, creation or maintenance of computer programs; consultation, instructions, advice or provision of information related to development, design, creation or maintenance of computer programs; rental of computers; provision of computer programs on data networks; software as a service [SaaS]; technological advice relating to computer programs.

marketing strategy planning; brand strategy services; interactive marketing strategies; social media strategy and marketing consultancy; development of marketing strategies and concepts; advertising communication strategy services; business strategy development; marketing; business marketing; marketing, advertising and promotion services; formulation of sales strategies; business advice relating to strategic marketing; development and implementation of marketing strategies for others; business marketing services; development of advertising and marketing concepts; business marketing consultancy; business strategy development services; marketing consulting; marketing services; advertising, promotion and marketing services; advertising, marketing and promotion services; business management and marketing of brands for businesses and individuals; consultancy regarding advertising communication strategies; advertising, promotion and marketing; business consulting relating to marketing; marketing, advertising and promotional services; advertising and marketing services; marketing consultancy; brand marketing services; business consultancy regarding marketing activities and launching of new products; advertising and marketing; direct marketing consultancy; marketing and promotional services; content marketing strategies; business management services regarding marketing activities and launching of new products; consultancy relating to business strategy; business advice relating to marketing; providing advice relating to marketing; recruitment advertising services; direct marketing advertising; marketing, market studies and market analysis; marketing studies; business consulting services relating to marketing; business consultancy and management services regarding marketing activities and launching of new products; development of marketing campaigns for others; marketing consulting services; marketing consultancy services; online marketing services; business consultation services relating to marketing; marketing advice; consultancy and advisory services in the field of business strategy; online marketing; brand orientation; marketing information; marketing, market research and market analysis; digital marketing; on-line marketing services; on-line advertising and marketing services; database marketing; developing promotional campaigns for businesses; analysis of advertising response and market research; providing advice in the field of business management and marketing; brand positioning; on-line marketing; customer relationship management; marketing services in the field of web site traffic optimization; development of advertising concepts; marketing services in the field of web site traffic optimisation; marketing plan services related to search engine optimization; marketing services provided by means of digital networks; business information about sales methods; planning, development and implementation of marketing strategies; consultancy regarding advertising communications strategy; development of marketing concepts; business consultancy relating to marketing; business and marketing research; business consultation and management regarding marketing activities and launching of new products; product marketing services; multi-level marketing business services [business networking services]; business consultation regarding marketing activities and launching of new products; business consultation relating to marketing; marketing plan development; marketing analysis; advertising and marketing consultancy; advertising, marketing and promotional services; business consultancy services relating to marketing; direct marketing consulting; consultancy relating to marketing; advertising, promotional and marketing services; online customer-based social media brand marketing services; marketing management advice; business marketing consulting services; direct marketing consultancy services; direct marketing services; online advertising and marketing services; providing business marketing information; direct marketing consulting services; marketing agency services; organisation and management of customer loyalty programmes; organization and management of commercial operations for customer loyalty; promotional marketing services; business and marketing studies; providing business and marketing information; organization and management of customer loyalty programmes; on-line customer-based social media brand marketing services; marketing services in the nature of promotion of third party goods by brand ambassadors; promoting the goods and services of others by means of a preferred customer programme; advertising agencies specializing in marketing strategies to promote businesses; organisation and management of customer loyalty programs; market research services regarding customer loyalty; marketing research; consultancy services regarding business strategies; direct marketing; providing customer loyalty programs for advertising purposes; planning and development of advertising concepts; promoting the goods and services of others by means of a preferred customer program; marketing advisory services; targeted marketing services; analysis of advertising response and market studies; consultancy regarding public relations communication strategies; research services relating to advertising and marketing; marketing research and analysis; marketing analysis services; advertising and promotion services; advertising, marketing and promotional consultancy, advisory and assistance services; advertising and promotion services and consultancy related thereto; affiliate marketing services; advertising and promotion services and related consulting; providing marketing information via web sites; marketing, publicity and promotion services; advisory and consultancy services relating to marketing; organization and management of customer loyalty programs; consultancy relating to advertising and promotion services; business promotion of products for others; organisation of customer loyalty programs for commercial, promotional or advertising purposes; business and market research; marketing services of the goods and services of others by means of push notification technology; consultancy in the field of development of advertising concepts; product sales ranking information; market research and marketing studies; marketing, publicity and promotional services

training courses in strategic planning relating to advertising, promotion, marketing and business; business training; education and training services; business training services; transfer of business knowledge and know-how [training]; business education services; education and training consultancy; education, teaching and training; instruction and training services; organisation of business training; training in the field of design, advertising and communication technologies; business training consultancy; commercial training; coaching [education and training]; training in the field of advertising; training services in the nature of coaching; career counseling and coaching [training and education advice]; education, training and entertainment services; teaching and training services in the fields of business, industry and information technology; training of personnel in the areas of recruitment, human resources and business management

Downloadable electronic books in the field of customer relationship management (CRM)

Books in the field of customer relationship management (CRM); Printed publications, namely, brochures, booklets, and teaching materials in the field of customer relationship management (CRM); Instructional and teaching material (except apparatus) in the field of customer relationship management

Apparatus for locomotion by air, land, sea and water; vehicles, including electric vehicles; land vehicles incorporating access apparatus; trailers including tipper trailers; trucks including tipper trucks and dump trucks; motorbikes; body parts for vehicles; trolleys

Installation, refurbishment, maintenance and repair services, including all the aforementioned services for products and components used in the defence, mining, transport, architectural, power generation and processing industries; ship repairs; mechanical engineering services; painting of vehicles; refuelling and lubrication services for vehicles and equipment; cleaning and detailing services

encoded payment cards; illuminated signs used for advertising; ATM machines; automatic paying-in and deposit machines; cash dispensers; cash dispensing machines; cash registers; electronic payment terminals; currency authentication apparatus and equipment; apparatus for electronic payment processing; payment terminal apparatus; card readers; encoded, magnetic and smart cards; cash counters; electronic chip cards; encoded bank cards; magnetically encoded bank cards; electronic key cards; computer terminals for banking purposes; electronic machines for recording financial operations; automated banking machines; automated cash machines; automatic cash sorting and counting machines; apparatus for processing electronic payments; hardware for processing electronic payments to and from others; computer programs for facilitating payment transactions by electronic means

cards; bank cheques; paper for bank cheques; forms; printed matter; books; cardboard signboards; paper signboards; posters; advertisement boards of paper or cardboard; printed flyers; printed leaflets; advertising pamphlets; user guides; printed guides; printed documents representing financial values; printed documents representing monetary values; newsletters; periodical publications; printed publications; printed periodicals; newspapers; printed stationery; stationery

providing information about beauty; beauty treatment; beauty care and hygiene; beauty care; beauty therapy; provision of beauty care for human beings; providing beauty care for human beings; provision of beauty care for human beings or animals; beauty consultation; beauty care services for human beings or animals; beauty care services; beauty care and hygiene services; providing beauty care for human beings or animals; beauty treatment services; beauty and hair care services; health and beauty care; beauty therapy services; beauty salon services; beauty consultancy services

Business management; business management analysis; business information management; assistance with business management and planning; business knowledge management services; business organization and management consultancy including personnel management; outsource service provider in the field of customer relationship management; customer service management for others; management of business inquiries from internal teams and departments; management of communications with potential sales leads, namely, providing lead generation activities (term considered too vague by the International Bureau pursuant to Rule 13 (2) (b) of the Regulations); human resources (HR) management, analysis, and consulting services; human resource (HR) services, namely, providing online searchable databases of business information for employees (term considered too vague by the International Bureau pursuant to Rule 13 (2) (b) of the Regulations); compiling and analyzing statistics, data and other sources of information for business purposes; business communications management featuring omni-channel communications, namely, receiving, sending, routing, and systematization of written and electronic communications and data (term considered too vague by the International Bureau pursuant to Rule 13 (2) (b) of the Regulations); marketing services, namely, promoting or advertising the goods and services of others; development of marketing strategies, concepts and tactics, namely, audience development, brand awareness, customer relations, online community building and digital word of mouth communications; consumer survey services; conducting market surveys in the field of customer satisfaction and customer support; conducting business surveys.

Computer technology support services, namely, help desk services; data mining; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer service; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information for customer support; software as a service (SaaS) services featuring software for collecting, reviewing, and analyzing business information to support customer service; software as a service (SaaS) services featuring software for collecting, reviewing, and analyzing business information for customer support; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer billing and invoice inquiries; providing temporary use of online, non-downloadable computer software for customer relationship management (CRM); software as a service (SaaS) services featuring software for customer relationship management (CRM); providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information for sales support and sales support management; providing temporary use of online, non-downloadable computer software for data analysis; providing temporary use of online, non-downloadable computer software for data analysis in the field of customer service and customer support; providing temporary use of online, non-downloadable computer for creating charts, reports, and graphs (term considered too vague by the International Bureau pursuant to Rule 13 (2) (b) of the Regulations); providing temporary use of online, non-downloadable computer software for hosting online messaging forums; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support an online help desk; providing temporary use of online, non-downloadable computer software for business management and sales management; providing temporary use of online, non-downloadable computer software for business database management; providing temporary use of online, non-downloadable computer software for database management; providing temporary use of online, non-downloadable computer software for enabling electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of online, non-downloadable computer software for management of communications with potential sales leads; providing temporary use of online, non-downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; providing temporary use of online, non-downloadable computer software for creating and displaying online knowledge bases; platform as a service (PaaS) featuring computer software platforms for organizing and maintaining computer applications and application programming interfaces (APIs); platform as a service (PaaS) featuring computer software platforms for customer relationship management; communications platform as a service (CPaaS) featuring computer software platforms for organizing and maintaining voice, social media, email, live chat, and other communications; providing temporary use of non-downloadable computer software for recording, processing, receiving, reproducing, transmitting, modifying, compressing, decompressing, broadcasting, merging and enhancing of data; providing temporary use of non-downloadable computer software for data aggregation; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation, namely, data automation and collection services using software to evaluate, analyze, and collect business data; platform as a service (PaaS) software for compiling data; platform as a service (PaaS) featuring computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions; platform as a service (PaaS) featuring computer software platforms for planning, personalization, and analysis of customer data across social media, customer relationship management (CRM) systems, point-of-sale systems, web analytics, email and mobile devices; providing temporary use of non-downloadable computer software for workflow and process automation; providing temporary use of non-downloadable computer software using artificial intelligence for resolving inquiries; software as a service (SaaS) services featuring software for analysis and reporting of survey data; software as a service (SaaS) services featuring software for conducting surveys and collecting survey data.

Recorded and downloadable computer software for customer service; recorded and downloadable computer software for customer support; recorded and downloadable computer software for customer relationship management (CRM); computer software for sales support and sales support management; recorded and downloadable computer software for data analysis; recorded and downloadable computer software for data analysis in the field of customer service and customer support; recorded and downloadable computer software for customer billing and invoice inquiries; recorded and downloadable computer software for creating charts, reports, and graphs; recorded and downloadable computer software for graphical representation of data; recorded and downloadable computer software for online messaging forums; recorded and downloadable computer software for instant messaging; recorded and downloadable computer software for an online help desk; recorded and downloadable computer software for business database management; recorded and downloadable computer software for electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); recorded and downloadable computer software for management of inquiries from internal teams and departments; recorded and downloadable computer software for management of communications with potential sales leads; recorded and downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; recorded and downloadable computer software for knowledge bases; recorded and downloadable computer software for tracking user behavior; recorded and downloadable computer software for data aggregation; recorded and downloadable computer software for data aggregation in order to visualize customer data; recorded and downloadable computer software for workflow and process automation; recorded and downloadable computer software using artificial intelligence for resolving inquiries; recorded and downloadable computer software for analysis and reporting of survey data; recorded and downloadable computer software for conducting surveys and collecting survey data.

Business information management; business knowledge management services; outsource service provider in the field of customer relationship management; customer service management for others; sales support management services; management of inquiries from internal teams and departments; management of communications with potential sales leads; human resources (HR) management, analysis, and consulting services; human resource (HR) services, namely, providing business information for employees via on-line searchable databases; compiling and analyzing statistics, data and other sources of information for business purposes; business communications management featuring omni-channel communications; consumer survey services; conducting market surveys in the field of customer satisfaction, customer service management, and customer relationship management; conducting business surveys.

Business consulting services in relation to providing solutions to boost performance across culture, leadership, customer experience and commercial outcomes; business management advisory services in the field of teamwork, collaboration and leadership; advertising and marketing consultancy; business consulting, strategic and advisory services in relation to customer and consumer experience, consulting services for start-up companies relating to performance culture; human resources consultancy; consultancy relating to analysis of customer experiences and journey mapping; business management consultancy in the field of executive leadership development; business advisory services in relation to customer experience strategising, measurement, and preparation of relevant insights and reporting

financial and insurance consulting services; financial consulting and advisory services; insurance consulting and advisory services; banking consultancy; financial consulting and management services