Mobile machines adapted to operate by remote control

Apparatus for controlling the operation of machines (remote); Apparatus for the remote control of industrial operations; Electric installations for the remote control of industrial operations

Designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion

Telecommunications services, namely, voice over internet protocol (voip) services

Advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; personnel management and workforce management, motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service, all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion

Providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; software as a service (SAAS) services for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization’s handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management

Educational materials in printed form; non-fiction books; printed publications, namely, books, reports, white papers, journal articles and case studies on improving leadership, organisational culture, employee experience, customer service and patient experience in the healthcare industries; printed publications, namely, newsletter, magazines, handbooks and pamphlets on improving leadership, organisational culture, employee experience, customer service and patient experience in the healthcare industries

Business consultancy and advisory services provided to the healthcare industry relating to coordination of care, improvement in quality of care, patient relationship management, improving customer service, improving patient and employee experience; business services provided to the healthcare industry, namely, the collection, reporting, and analysis of patient experience and patient engagement data for business purposes; promoting public awareness of the importance and impact of improving customer service and patient experience in the healthcare industries

Timepieces and chronometric instruments, alarm clocks, radio alarm clocks, watches, wristwatches, watch bands, watch cases, watch chains; watch springs, watch glasses; cases for timepieces; chronometers; sundials; key rings [trinkets or fobs]; rings, watches; clocks (timepieces); clocks; smart watches; electric, electronic and digital watches; boxes of precious metal, silver and gold ware [other than knives, forks and spoons], jewelry, ornaments [jewelry], chains [jewelry], cuff links [jewelry], buckles [jewelry] of precious metal, decorative pins [jewelry], tie pins, shoe ornaments of precious metal, medals

Air freshening preparations and deodorants in this class, air purifying preparations, adhesive bands for medical purposes, adhesive tapes for medical purposes, first-aid boxes, medical bandages in this class, sanitary towels and all other goods in this class

Batteries; electric dry cell batteries; batteries for lighting and for pocket lamps

All goods in this class

Educational and entertainment services in connection with motor vehicles and engines, including educational services relating to sales promotion, maintenance and repair for motor vehicles and engines