Business consultancy; business consultancy services relating to marketing; business consultancy services relating to the marketing of fund raising campaigns; business consultancy services relating to the promotion of fund raising campaigns; marketing; marketing advisory services; marketing analysis; marketing assistance; marketing consultancy; marketing forecasting; marketing information; marketing management advice; marketing research; marketing studies; planning of marketing strategies; consultancy relating to business organisation; consultancy relating to business planning; consultancy relating to business promotion; consultancy relating to data processing; consultancy relating to public relations; advice relating to business management; advice relating to commercial management; advice relating to marketing management; advice relating to advertising; advice relating to commercial planning; advice relating to corporate identity; advice relating to customer services; benchmarking (evaluation of business organisation practices); brand creation services; business evaluation services; collection of data; collection of information relating to advertising; collection of information relating to market analysis; collection of information relating to market research; collection of market research information and personal information; compilation of business data; compilation of business directories; compilation of business information; compilation of commercial information; compilation of company information; writing of business project reports; writing of business project studies; writing of business reports; surveys for business purposes; research of business information; research services relating to advertising; research services relating to business; research services relating to marketing; research services relating to the marketing of fund raising campaigns; research services relating to the promotion of fund raising campaigns

Building services being project management; Building (construction) supervision; Building project management (building construction supervision); On site building project management; Demolition services; Advisory services relating to property development building project management; Project preparation relating to demolition; Waste removal (cleaning); Site clearance; Installation of office apparatus; Office equipment installation

Off site building project management; Project management (design); Commercial design services; Commercial interior design; Interior design services; Advisory services relating to interior design; Advisory services relating to the planning of premises; Design of layouts for offices; Design services relating to interior decoration; Retail design services; Design of building interiors; Design of business premises; Software as a service (SaaS); Hosting of software as a service (SaaS)

Administration of consumer loyalty programs; Administration of frequent flyer programs; Business advice relating to franchising; Advisory services relating to advertising; Advisory services relating to business risk management; Benchmarking (evaluation of business organisation practices for business management purposes); Business advisory services; Business analysis services; Business appraisals; Business auditing; Business consultancy; Business consultancy to individuals; Strategic business consultancy; Business data analysis; Compilation of business data; Provision of business data; Business efficiency studies; Consultancy relating to business efficiency; Business evaluation services; Business examination services; Business information agency services; Compilation of business information; Computerised business information services; Dissemination of business information; Provision of business information; Research of business information; Business management advisory services; Business modelling services; Business monitoring services; Business planning consultancy; Strategic business planning; Business referrals services; Business research; Computerised business research; Conducting of business research; Business statistical analysis; Business surveys; Career counselling (employment advice and information); Career information and advisory services (other than educational and training advice); Collation of data; Collection of data; Collection of personnel information; Competitive intelligence services; Compilation of business statistics; Compilation of company information; Compilation of statistics; Compilation or exploitation of mathematical data; Compilation or exploitation of statistical data; Computer data processing; Computerised business records keeping; Conducting of productivity studies; Consultancy relating to business organisation; Consultancy relating to data processing; Consultancy relating to personnel management; Consultancy relating to personnel recruitment; Consultancy relating to the preparation of business statistics; Corporate planning; Data capture (keyboarding); Data management; Data preparation; Efficiency or process auditing (examining, reviewing or assessing the working of a business or organization); Employee record services; Evaluation of personnel requirements; Local government council management and administration; Management consultancy in information analysis; Market surveys; Marketing advisory services; Marketing analysis; Marketing information; Marketing research; consumer profiling for commercial or marketing purposes; Organisation and management of airline frequent flyer programmes; Organisation and management of customer loyalty programmes; Organisation and management of discount card loyalty schemes; Organisation and management of incentive programmes; Organisation, operation and supervision of customer loyalty schemes; Organising of business competitions; Organising of trade competitions; Personnel management advice; Team building (personnel management); Preparation of business reports; Processing of business survey results; Profit surveys; Project studies for businesses; Provision of business statistical information; Psychological testing for the selection of personnel; Business organization and management of discount services; Discount services (retail, wholesale, or sales promotion services); Organisation and management of incentive and sales promotion programmes (frequent buyer programmes); Sales promotion through customer loyalty programmes (for others); Sales promotions at point of purchase or sale (for others); Sales promotions by issuing redeemable coupons (for others); Sales promotions through customer loyalty programmes (for others); Selection of executive personnel; Consultancy relating to the selection of personnel; Staff utilisation planning; Conducting of internal business communication surveys; Surveys (opinion polling); Surveys for business purposes; Writing of business project reports

Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, business administration consulting, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects; operation of offshore businesses for others for the technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service (terms considered too vague by the International Bureau - Rule 13 (2) (b) of the Common Regulations)

Services for developing and maintaining enterprise-grade, integrated speech customer contact applications (terms considered too vague by the International Bureau - Rule 13 (2) (b) of the Common Regulations)

Advice relating to marketing management; Business advice relating to marketing; Business consultancy services relating to marketing; Conducting of marketing studies; Consultancy relating to marketing; Design of marketing material; Marketing advisory services; Marketing agency services; Marketing analysis; Marketing assistance; Marketing consultancy; Marketing forecasting; Marketing information; Marketing management advice; Marketing research; Marketing studies; Planning of marketing strategies; Planning services for marketing studies; Preparation of marketing plans; Preparation of reports for marketing; Provision of advice relating to marketing; Research services relating to marketing; Business promotion services; Consultancy relating to business promotion; Consultancy relating to sales promotions; Administration relating to sales methods

Advisory services relating to training; Arranging and conducting of workshops (training); Arranging of exhibitions for training purposes; Business training consultancy services; Business training services; Coaching (training); Commercial training services; Computer based training; Conducting training seminars; Conducting workshops (training); Consultancy services relating to training; Mentoring (education and training); Mentoring (training); Organisation of training courses; Providing information, including online, about education, training, entertainment, sporting and cultural activities; Provision of information relating to training; Provision of training; Provision of training courses; Staff training services; Training consultancy; Adult education services; Advisory services relating to education; Arranging of exhibitions for educational purposes; Business educational services; Conducting of exhibitions for educational purposes; Consultancy services relating to education; Design of educational courses, examinations and qualifications; Dissemination of educational material; Education information; Education services; Educational advisory services; Educational assessment services; Educational consultancy services; Educational services; Information relating to education; Information services relating to education; Provision of education courses; Provision of educational information; Provision of facilities for education; Provision of information relating to education; Publication of educational materials; Publication of educational texts

Administration relating to marketing; Business advice relating to marketing; Business consultancy services relating to marketing; Conducting of marketing studies; Consultancy relating to marketing; Design of marketing material; Marketing advisory services; Marketing agency services; Marketing analysis; Marketing assistance; Marketing consultancy; Marketing forecasting; Marketing information; Marketing management advice; Marketing research; Marketing studies; Planning of marketing strategies; Planning services for marketing studies; Preparation of marketing plans; Preparation of reports for marketing; Provision of advice relating to marketing; Provision of information relating to marketing; Research services relating to marketing; Business promotion services; Consultancy relating to business promotion; Consultancy relating to sales promotions; Administration relating to sales methods

Advisory services relating to training; Arranging and conducting of workshops (training); Arranging of exhibitions for training purposes; Business training consultancy services; Business training services; Coaching (training); Commercial training services; Computer based training; Computerised training; Conducting training seminars; Conducting workshops (training); Consultancy services relating to training; Mentoring (training); Organisation of training courses; Providing courses of training; Providing information, including online, about education, training, entertainment, sporting and cultural activities; Provision of information relating to training; Provision of training; Provision of training courses; Provision of training facilities; Staff training services; Adult education; Adult education services; Advisory services relating to education; Arranging of exhibitions for educational purposes; Business educational services; Conducting of educational conferences; Conducting of educational courses; Conducting of exhibitions for educational purposes; Consultancy services relating to education; Design of educational courses, examinations and qualifications; Dissemination of educational material; Education information; Education services; Educational advisory services; Educational assessment services; Educational consultancy services; Educational services; Information relating to education; Information services relating to education; Publication of educational materials; Publication of educational texts

Computer software, computer programmes, computer hardware, and peripheral apparatus and instruments for use with computers; computer software and programmes for improving customer communications and interactions and the customer experience; computer software that provides web-based access to applications and services through a web operating system or portal interface; computer software for use in establishing and accessing online desktop services and application rental services; computing devices that provide software for transmitting data, graphics, audio or video over electronic communications networks, computer hardware device for use in accessing computer software applications of others; computing device for hosting, managing, developing, and maintaining applications, software, files, and databases for others via a virtual desktop available via a network; computer software for use in storing, managing, tracking and analysing data in the fields of marketing, promotion, sales, customer information management, customer support and service, collaborative exchange of such data, maintaining statistics and generating reports concerning such data, providing customised on-line information and resources relevant to the customers' business; computer software applications downloadable to PDAs and mobile devices to enable access to and the editing of document templates, the building of data models and the integration of said software applications with social networks, all for improving customer communications and interactions and the customer experience; recording media bearing computer software and programmes; recording media bearing recordings in sound and/or visual form; discs; CD-ROMs; all of the aforesaid relating to computer software and software as a service (SAAS) for improving customer communications and interactions and the customer experience

Providing multiple-user access to data on the Internet in the field of computer communications software; electronic mail services; computerised on-line services for business professionals namely providing access via global and non-global computer networks to computer software for use in storing, managing, tracking and analysing data in the fields of marketing, promotion, sales, customer information management, customer support and service; collaborative exchange of such data; maintaining statistics and generating reports concerning such data; providing customised on-line information and resources relevant to the customers' business; web messaging; providing information in the field of telecommunications and telecommunications systems over computer networks; wireless networks and global communication networks; telecommunication access services; communications by computer; communication between computers; electronic sending of data and documentation via the Internet or other databases; supply of data by electronic transmission; providing users with telecommunication access time to electronic communications networks with means of identifying; locating; grouping; distributing; and managing data and links to third-party computer servers; computer processors and computer users; information, advisory and consultancy services relating to the aforesaid; all of the aforesaid relating to computer software and software as a service (SAAS) for improving customer communications and interactions and the customer experience

Website design consultancy and hosting

Organisation and management of incentive and sales promotion programmes (frequent buyer programmes); Organisation and management of incentive programmes; Organisation, operation and supervision of an incentive scheme

Business training consultancy services; Business training services; Coaching (training); Consultancy services relating to training; Mentoring (education and training); Mentoring (training); Organisation of training courses; Staff training services; Training consultancy