| AWARENESS ENGAGEMENT CONNECTIONS STRATEGY DESIGN STRUCTURE CONTENT PLATFORM POSTS CRM/EDM AUTOMATION MARKETING CONTENT OFFLINE ONLINE ORGANIC PAID GENERATE NURTURE ANALYSE CRO NOTIFICATIONS CALLS BRAND WEB SOCIAL SYSTEMS STRATEGY MEDIA TRAFFIC LEADS OPTIMISE CONVERSION SEARCH ENGINE OPTIMISATION OPTIMISE THE CUSTOMER EXPERIENCE FOUNDATION MARKETING GROWTH MAXI DIGITAL GROUP PTY LTD 2433445 15 Mar 2024 | Registered: Registered/protected | Administration relating to marketing; Advice relating to marketing man... Class 035 Class 035 Advertising, Business & Retail Services Administration relating to marketing; Advice relating to marketing management; Arranging and conducting promotional and marketing events; Business advice relating to marketing; Business consultancy services relating to marketing; Business consultancy services relating to the marketing of fund raising campaigns; Collection of information relating to market analysis; Collection of information relating to market research; Collection of market research information; Conducting of market research; Targeted marketing; Social media marketing; Search engine optimisation services (marketing services); Research services relating to marketing; Provision of information relating to marketing; Provision of advice relating to marketing; Promotional marketing; Product marketing; Preparation of reports for marketing; Preparation of marketing plans; Planning services for marketing studies; Planning of marketing strategies; Marketing through product placement for others in virtual environments; Marketing research; Marketing studies; Marketing management advice; Marketing information; Marketing in the framework of software publishing; Marketing forecasting; Marketing consultancy; Marketing assistance; Marketing and sales channel management; Marketing and business development of inventions; Marketing analysis; Market reporting services; Market research; Market research data collection services; Market research data retrieval services; Market research for advertising; Market research studies; Market studies; Market survey analysis; Market surveys; Marketing; Marketing advisory services; Marketing agency services; Development of marketing plans; Direct marketing; Direct market advertising; Direct marketing and selling by home party plan; Influencer marketing; Market analysis reporting services; Market analysis services; Market assessment consultancy; Market assessment services; Market campaigns; Market forecasting; Market intelligence services; Market reporting consultancy; Interpretation of market research data; Conducting of marketing studies; Consultancy relating to marketing; Consumer market information services; Consumer profiling for commercial or marketing purposes; Demographic survey services for marketing purposes; Development of marketing concepts; Sponsorship (promotion and marketing services); Telephone marketing services; Production of sound recordings for marketing purposes; Production of video recordings for marketing purposes Class 042 Class 042 Computer & Software Services & Scientific Services Creating and designing web pages for others; Creating indexes of web-based information for searching purposes (computer programming); Hosting computer sites [web sites] for Transport as a Service [TaaS]; Hosting computer sites [web sites] for Mobility as a Service [MaaS]; Online provision of web-based applications (non-downloadable); Online provision of web-based software (non-downloadable); Provision of online non-downloadable web-based software; Rental of web servers; Web data extraction services; Web portal services (designing or hosting); Web scraping services; Web harvesting services | |
| METHOD STAGE 1 1. PROBLEM DEFINITION EMPATHY AND INSIGHTS STAGE 2 2. IDEA GENERATION CREATIVITY AND IDEAS STAGE 3 3. EXPERIMENTATION SOLUTIONS SKILLS HUMAN CENTRED SCENARIO (A) EXPLORATION OF SPECIFIC PEOPLE AND THEIR SPECIFIC PROBLEMS IN A SPECIFIC SCENARIO (B) CONSOLIDATION OF PROBLEMS INTO THEME AREAS FOR FURTHER TARGETED EXPLORATION (C) EXPLORATION OF IDENTIFIED PRIORITY PROBLEM AREAS (D) CONSOLIDATION OF INSIGHTS, TO CREATE PROBLEM AND VOICE OF CUSTOMER / PERSONA STATEMENTS TO TARGET FOR IDEATION (E) GENERATING A WIDE RANGE OF IDEAS ADDRESSING THE PROBLEM (F) CONSOLIDATION OF PROMISING NEW IDEAS OR EMERGING SOLUTIONS INTO THEME AREAS (G) FURTHER DEVELOPMENT OF EMERGING IDEAS TOWARDS POSSIBLE SOLUTIONS (H) CONSOLIDATION OF IDEAS TO FORMULATE POTENTIAL SOLUTIONS FOR TESTING (I) RAPIDLY BUILD, TEST AND LEARN YOUR WAY FORWARDS USING SMALL EXPERIMENTS, PROTOTYPES AND MVPS (J) (MVP) BUILD + TEST = LEARN ITERATE FORWARD (K-Z), TESTING FOR: 1. DESIRABILITY 2. FEASIBILITY 3. VIABILITY 2449503 10 May 2024 | Registered: Registered/protected | consultancy services relating to business strategy; development of mar... Class 035 Class 035 Advertising, Business & Retail Services consultancy services relating to business strategy; development of marketing strategies and concepts; strategic business consultancy; business strategy development; business strategic planning; strategic business planning; strategic business analysis; strategic business planning and analysis; business strategy development services; business advice relating to strategic marketing; business strategic planning services; strategic business planning services; providing business management information in the field of strategic planning; consultancy services regarding business strategies; consultancy relating to business strategy; consultancy and advisory services in the field of business strategy; business consulting; professional business consulting; business consulting services; professional business consulting services; commercial consulting; business management and consulting; commercial consulting services; business advisory and consultancy; business organization consulting; professional business consultancy; business consultancy; business organization consulting services; business consulting services for non-profit organizations; business consulting services for start-up companies; professional business consultancy services; business management and consulting services; business consultancy and advisory services; business advisory and consultancy services; business management consulting; business advice and consultancy; business consultancy services; professional business consultation; business organisation consulting; business organisation consulting services; marketing consulting; business management consulting services; business development consulting services; business management and consultancy; business and management consultancy; business management consulting and advisory services; commercial consultancy; consultancy relating to business planning; corporate management consultancy; business organization consultancy; business organization consultancy services; business advice and consultancy services; marketing consulting services; corporate management consultancy services; business consultancy services for non-profit organizations; business consultancy services for enterprises; business management consultancy and advisory services; consultancy relating to business analysis; commercial consultancy services; business consultation services; business management consultancy; consultancy relating to business management and organization; business consulting relating to manufacturing; business process management and consulting; consultancy relating to business management; business administration consultancy; business management and consultancy services; business consultation; consultancy and advisory services for business management; assistance, advisory services and consultancy with regard to business planning; business consulting services relating to manufacturing; business consultancy services for start-up companies; business management consultancy services; business and management consultancy services; business organization and management consulting services; assistance, advisory services and consultancy with regard to business management; business organisation consultancy; assistance, advisory services and consultancy with regard to business organization; consultancy relating to business management and organisation; business management and organization consultancy; business organisation consultancy services; business management consultancy in the field of executive and leadership development; business development consultancy services; consultancy in the field of business administration; business organization and management consulting; providing consulting services in the area of global sustainable business solutions; consultancy relating to business process management; consultancy relating to the establishment and management of businesses; business management and organization consultancy services; business administration consultancy services; business management consultation services; business process management and consultancy; business management and consultation services; consultancy relating to the establishment and running of businesses; assistance, advisory services and consultancy with regard to business organisation; business organization and management consultancy; business organisation and management consulting; business organisation and management consulting services; business management and consultation; business management consultancy in the field of leadership development; business administration and business consultancy services; consultancy and advisory services relating to business management; business advisory services; advisory and consultancy services relating to business management; business organization and management consultancy services; assistance and consultancy relating to business management and organisation; business management and organisation consultancy; providing consultancy services in the area of global sustainable business solutions; business management consultation; business management and enterprise organization consultancy; business consulting relating to marketing; business consulting services relating to marketing; business management and enterprise organization consultancy services; business consultancy relating to manufacturing; business management consultation in the field of executive and leadership development; consultancy relating to marketing; business process management consultancy; business organisation and management consultancy services; business consulting for enterprises Class 041 Class 041 Education and Entertainment Services training courses in strategic planning relating to advertising, promotion, marketing and business; training in the field of design; design of educational courses, examinations and qualifications; education; education and instruction; instruction and education; education, teaching and training; higher education; provision of educational courses; provision of educational services; adult education; education services; providing educational courses; educational examination; education and instruction services; educational services; educational services provided by schools; instruction and education services; instruction and educational services; providing on-line information in the field of education; educational services provided by universities; providing of training and education; educational and instruction services; academic education services; vocational education; educational and teaching services; business education services; business education; research in the field of education; teaching and educational services; education and training services; providing courses of instruction at high school level; providing courses of instruction at high school, college or post-graduate level; providing educational information; higher education services; vocational education for young people; provision of training and educational examination being educational certification services; organisation and conducting of educational courses for students; teaching; educational services provided by colleges; academies [education]; organisation and conducting educational courses for students; preparation of educational courses and examinations; providing courses of instruction at college level; publication of educational texts; vocational education services; primary education services; organising and conducting of educational courses for students; information relating to education provided on-line from a computer database or the internet; organisation and conducting of educational courses; arranging of educational courses; instruction; organising and conducting educational courses for students; provision of training and educational examination for certification purposes; educational services in the nature of coaching; educational services provided by academies; dissemination of educational material; mentoring [education]; providing courses of instruction; vocational training and education services; organising and conducting of educational courses; vocational education and training services; further education; coaching [education and training]; education academy services; publication of educational documents; adult education services; organizing and conducting of educational courses for students; provision of tuition; arranging and conducting of educational courses for students; organising and conducting educational courses; teacher training; organisation and conducting educational courses; teaching and training services in the fields of business, industry and information technology; providing training and educational examination for certification purposes; education and training consultancy; organisation and conducting of educational courses for students in the field of science; publication of educational and training guides; providing courses of instruction at post-graduate level; providing courses of instruction in the field of technology; academy education services; conducting of educational studies and research; publishing of educational materials; providing research services in the field of education; educational consultancy; mentoring [education and training]; production of educational and instructional materials; publication of educational teaching materials; arranging and conducting educational activities for students; organization and conducting educational courses; conducting of instructional, educational and training courses; online educational examination; providing online courses of instruction; provision of online training; providing online training; provision of online tutorials; providing online classes via an online forum; providing online educational classes via a live video chat; online educational testing; providing online tutorials; online educational testing services; online educational examination services; providing online training seminars; online educational assessment services; distance learning services provided online; provision of on-line tutorials; providing on-line tutorials; education services in the nature of courses at the university level Class 042 Computer & Software Services & Scientific Services design engineering; design of consumer products; product design; engineering design; research relating to design; design planning; design of engineering products; architectural design; design of commercial products; design and development of consumer products; consumer product design; new product design; design of prototypes; product design and development; prototype design; design of industrial products; consultancy in the field of design; design consultancy; design and development of engineering products; industrial design; providing information in the field of product design; product design services; design of mechanical components; evaluation of product design; analysis of product design; design and development of industrial products; engineering design services; new product design services; design and testing of new products; analysis and evaluation of product design; consumer product design services; industrial product design; design of industrial machinery; custom design services; product design and development services; design and testing for new product development; architectural design services; provision of information relating to industrial design; research and design services; industrial design services; design services relating to civil engineering; preparation of reports relating to industrial design; technological design services; prototype design services; consultancy in the field of architectural design; consultancy in the field of fashion design; preparation of reports in the field of industrial design; certification of educational services; development of new technology for others; development of new products; providing technological information about environmentally conscious and green innovations; research and development of new products for others; product development consultancy for inventors in the field of nanotechnology; research and development for others with regard to new products; product development consultancy for inventors in the field of science; product development consultation for inventors in the field of nanotechnology; research to develop new products; product development consultation for inventors in the field of science; new product development; product development consultancy for inventors in the field of biotechnology; research of new products for others; product development consultation for inventors in the field of biotechnology; technological research; consultancy in the field of nanotechnology development; research and development of new products for third parties; product development consultancy for inventors in the field of robotics; technological research consultancy; consultancy in the field of technological research; product development consultation for inventors in the field of robotics; industrial process development; scientific research and development; product development consultancy for inventors in the field of artificial science; research and development in the field of biotechnology; product development consultancy for inventors in the field of engineering; product development consultancy for inventors in the field of industrial engineering; consultancy in the field of technological design; design and development of new products; design and development of new technology for others; design of new products | |
| Customer Report Generator FUJIFILM Business Innovation Kabushiki Kaisha (also trading as FUJIFILM Business Innovation Corp.) 2509249 23 Dec 2024 | Published: Under examination | Telecommunication machines and apparatus; computer interfaces; applica... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products Telecommunication machines and apparatus; computer interfaces; application software; electronic publications; laser printers; ink-jet printers; dye-sublimation printers; printers and their parts and fittings; scanners and their parts and fittings; multifunctional devices which incorporate printer, copier and scanner functions; multifunctional devices which incorporate copier, facsimile, scanner and printer functions; plotters; printers with copy, facsimile, scanning function and their parts and fittings; computer hardware and peripherals, and their parts and fittings; electronic devices for use in copying, printing, scanning, video capturing and/or transmitting documents and images, and their parts and fittings. Class 042 Class 042 Computer & Software Services & Scientific Services Design, creation or maintenance of computer programs; consultation, instructions, advice or provision of information related to development, design, creation or maintenance of computer programs; rental of computers; provision of computer programs on data networks; software as a service [SaaS]; technological advice relating to computer programs. | |
| The Right Customer Social Intelligence Lab as Trustee for The SIL Unit Trust 2449566 10 May 2024 | Published: Under examination | marketing strategy planning; brand strategy services; interactive mark... Class 035 Class 035 Advertising, Business & Retail Services marketing strategy planning; brand strategy services; interactive marketing strategies; social media strategy and marketing consultancy; development of marketing strategies and concepts; advertising communication strategy services; business strategy development; marketing; business marketing; marketing, advertising and promotion services; formulation of sales strategies; business advice relating to strategic marketing; development and implementation of marketing strategies for others; business marketing services; development of advertising and marketing concepts; business marketing consultancy; business strategy development services; marketing consulting; marketing services; advertising, promotion and marketing services; advertising, marketing and promotion services; business management and marketing of brands for businesses and individuals; consultancy regarding advertising communication strategies; advertising, promotion and marketing; business consulting relating to marketing; marketing, advertising and promotional services; advertising and marketing services; marketing consultancy; brand marketing services; business consultancy regarding marketing activities and launching of new products; advertising and marketing; direct marketing consultancy; marketing and promotional services; content marketing strategies; business management services regarding marketing activities and launching of new products; consultancy relating to business strategy; business advice relating to marketing; providing advice relating to marketing; recruitment advertising services; direct marketing advertising; marketing, market studies and market analysis; marketing studies; business consulting services relating to marketing; business consultancy and management services regarding marketing activities and launching of new products; development of marketing campaigns for others; marketing consulting services; marketing consultancy services; online marketing services; business consultation services relating to marketing; marketing advice; consultancy and advisory services in the field of business strategy; online marketing; brand orientation; marketing information; marketing, market research and market analysis; digital marketing; on-line marketing services; on-line advertising and marketing services; database marketing; developing promotional campaigns for businesses; analysis of advertising response and market research; providing advice in the field of business management and marketing; brand positioning; on-line marketing; customer relationship management; marketing services in the field of web site traffic optimization; development of advertising concepts; marketing services in the field of web site traffic optimisation; marketing plan services related to search engine optimization; marketing services provided by means of digital networks; business information about sales methods; planning, development and implementation of marketing strategies; consultancy regarding advertising communications strategy; development of marketing concepts; business consultancy relating to marketing; business and marketing research; business consultation and management regarding marketing activities and launching of new products; product marketing services; multi-level marketing business services [business networking services]; business consultation regarding marketing activities and launching of new products; business consultation relating to marketing; marketing plan development; marketing analysis; advertising and marketing consultancy; advertising, marketing and promotional services; business consultancy services relating to marketing; direct marketing consulting; consultancy relating to marketing; advertising, promotional and marketing services; online customer-based social media brand marketing services; marketing management advice; business marketing consulting services; direct marketing consultancy services; direct marketing services; online advertising and marketing services; providing business marketing information; direct marketing consulting services; marketing agency services; organisation and management of customer loyalty programmes; organization and management of commercial operations for customer loyalty; promotional marketing services; business and marketing studies; providing business and marketing information; organization and management of customer loyalty programmes; on-line customer-based social media brand marketing services; marketing services in the nature of promotion of third party goods by brand ambassadors; promoting the goods and services of others by means of a preferred customer programme; advertising agencies specializing in marketing strategies to promote businesses; organisation and management of customer loyalty programs; market research services regarding customer loyalty; marketing research; consultancy services regarding business strategies; direct marketing; providing customer loyalty programs for advertising purposes; planning and development of advertising concepts; promoting the goods and services of others by means of a preferred customer program; marketing advisory services; targeted marketing services; analysis of advertising response and market studies; consultancy regarding public relations communication strategies; research services relating to advertising and marketing; marketing research and analysis; marketing analysis services; advertising and promotion services; advertising, marketing and promotional consultancy, advisory and assistance services; advertising and promotion services and consultancy related thereto; affiliate marketing services; advertising and promotion services and related consulting; providing marketing information via web sites; marketing, publicity and promotion services; advisory and consultancy services relating to marketing; organization and management of customer loyalty programs; consultancy relating to advertising and promotion services; business promotion of products for others; organisation of customer loyalty programs for commercial, promotional or advertising purposes; business and market research; marketing services of the goods and services of others by means of push notification technology; consultancy in the field of development of advertising concepts; product sales ranking information; market research and marketing studies; marketing, publicity and promotional services Class 041 Class 041 Education and Entertainment Services training courses in strategic planning relating to advertising, promotion, marketing and business; business training; education and training services; business training services; transfer of business knowledge and know-how [training]; business education services; education and training consultancy; education, teaching and training; instruction and training services; organisation of business training; training in the field of design, advertising and communication technologies; business training consultancy; commercial training; coaching [education and training]; training in the field of advertising; training services in the nature of coaching; career counseling and coaching [training and education advice]; education, training and entertainment services; teaching and training services in the fields of business, industry and information technology; training of personnel in the areas of recruitment, human resources and business management | |
| CQE CUSTOMER QUIP ENGINEERING Custom Quip Engineering Pty Limited 2532733 21 Mar 2025 | Published: Awaiting examination | Apparatus for locomotion by air, land, sea and water; vehicles, includ... Class 012 Class 012 Vehicles and Products for locomotion by land, air or water Apparatus for locomotion by air, land, sea and water; vehicles, including electric vehicles; land vehicles incorporating access apparatus; trailers including tipper trailers; trucks including tipper trucks and dump trucks; motorbikes; body parts for vehicles; trolleys Class 037 Class 037 Construction and Repair Services Installation, refurbishment, maintenance and repair services, including all the aforementioned services for products and components used in the defence, mining, transport, architectural, power generation and processing industries; ship repairs; mechanical engineering services; painting of vehicles; refuelling and lubrication services for vehicles and equipment; cleaning and detailing services Class 039 Transportation & Storage Services Transport; packaging and storage of goods; travel arrangement; rental of vehicles including trailers, trucks and tippers
Class 042 Computer & Software Services & Scientific Services Scientific and technological services and research and design relating thereto; product development; design services, including design of specialised vehicles and shipping containers; design project management; engineering design services; mechanical research in the field of vehicles; design of mechanical and structural components; design and development of computer hardware and software | |
| CO CUSTOMER OWNED BANKING ASSOCIATION Customer Owned Banking Association Limited 2531626 19 Mar 2025 | Accepted: Awaiting publication | encoded payment cards; illuminated signs used for advertising; ATM mac... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products encoded payment cards; illuminated signs used for advertising; ATM machines; automatic paying-in and deposit machines; cash dispensers; cash dispensing machines; cash registers; electronic payment terminals; currency authentication apparatus and equipment; apparatus for electronic payment processing; payment terminal apparatus; card readers; encoded, magnetic and smart cards; cash counters; electronic chip cards; encoded bank cards; magnetically encoded bank cards; electronic key cards; computer terminals for banking purposes; electronic machines for recording financial operations; automated banking machines; automated cash machines; automatic cash sorting and counting machines; apparatus for processing electronic payments; hardware for processing electronic payments to and from others; computer programs for facilitating payment transactions by electronic means Class 016 Class 016 Paper Goods and Printed Material cards; bank cheques; paper for bank cheques; forms; printed matter; books; cardboard signboards; paper signboards; posters; advertisement boards of paper or cardboard; printed flyers; printed leaflets; advertising pamphlets; user guides; printed guides; printed documents representing financial values; printed documents representing monetary values; newsletters; periodical publications; printed publications; printed periodicals; newspapers; printed stationery; stationery Class 035 Advertising, Business & Retail Services collection of data; event management services being organizing and conducting of trade fairs; business advertising services relating to franchising; business advisory services relating to franchising; advertising services; research services relating to business; promoting the business interests of professionals provided by an association for its members; promoting the commercial and business interests of credit unions provided by an association for its members
Class 036 Insurance & Financial Services banking consultation; electronic banking; financial evaluation; financial evaluation [insurance, banking, real estate]; mortgage banking insurance; personal banking services; private banking; advisory services relating to banking; banking; financial services; cash card services; processing of cash transactions; cheque cashing; issuance of prepaid vouchers; cash dispensing services; cash management; issuance of credit cards; insurance; mortgage banking, lending and brokerage services; banking, financial and insurance services; banking services; credit card and cash card services; real estate lending services; real estate financing services; real estate investment services; financial consultancy services; conducting of financial transactions; advisory services relating to investments and finance; advisory services relating to investments; financial planning; administration of financial affairs; consultancy, research and information in relation to financial affairs; providing online information relating to financial, banking, insurance and investment services; consumer banking services provided by credit unions | |
| Make Customer Service Great Again 2520690 21 Feb 2025 | Accepted: Awaiting publication | providing information about beauty; beauty treatment; beauty care and ... Class 044 Class 044 Medical, Beauty & Agricultural Services providing information about beauty; beauty treatment; beauty care and hygiene; beauty care; beauty therapy; provision of beauty care for human beings; providing beauty care for human beings; provision of beauty care for human beings or animals; beauty consultation; beauty care services for human beings or animals; beauty care services; beauty care and hygiene services; providing beauty care for human beings or animals; beauty treatment services; beauty and hair care services; health and beauty care; beauty therapy services; beauty salon services; beauty consultancy services | |
| UNLOCK THE POWER OF CUSTOMER EXPERIENCES Zendesk, Inc. 2500633 25 Mar 2024 | Published: Under examination | Business management; business management analysis; business informatio... Class 035 Class 035 Advertising, Business & Retail Services Business management; business management analysis; business information management; assistance with business management and planning; business knowledge management services; business organization and management consultancy including personnel management; outsource service provider in the field of customer relationship management; customer service management for others; management of business inquiries from internal teams and departments; management of communications with potential sales leads, namely, providing lead generation activities (term considered too vague by the International Bureau pursuant to Rule 13 (2) (b) of the Regulations); human resources (HR) management, analysis, and consulting services; human resource (HR) services, namely, providing online searchable databases of business information for employees (term considered too vague by the International Bureau pursuant to Rule 13 (2) (b) of the Regulations); compiling and analyzing statistics, data and other sources of information for business purposes; business communications management featuring omni-channel communications, namely, receiving, sending, routing, and systematization of written and electronic communications and data (term considered too vague by the International Bureau pursuant to Rule 13 (2) (b) of the Regulations); marketing services, namely, promoting or advertising the goods and services of others; development of marketing strategies, concepts and tactics, namely, audience development, brand awareness, customer relations, online community building and digital word of mouth communications; consumer survey services; conducting market surveys in the field of customer satisfaction and customer support; conducting business surveys. Class 042 Class 042 Computer & Software Services & Scientific Services Computer technology support services, namely, help desk services; data mining; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer service; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information for customer support; software as a service (SaaS) services featuring software for collecting, reviewing, and analyzing business information to support customer service; software as a service (SaaS) services featuring software for collecting, reviewing, and analyzing business information for customer support; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer billing and invoice inquiries; providing temporary use of online, non-downloadable computer software for customer relationship management (CRM); software as a service (SaaS) services featuring software for customer relationship management (CRM); providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information for sales support and sales support management; providing temporary use of online, non-downloadable computer software for data analysis; providing temporary use of online, non-downloadable computer software for data analysis in the field of customer service and customer support; providing temporary use of online, non-downloadable computer for creating charts, reports, and graphs (term considered too vague by the International Bureau pursuant to Rule 13 (2) (b) of the Regulations); providing temporary use of online, non-downloadable computer software for hosting online messaging forums; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support an online help desk; providing temporary use of online, non-downloadable computer software for business management and sales management; providing temporary use of online, non-downloadable computer software for business database management; providing temporary use of online, non-downloadable computer software for database management; providing temporary use of online, non-downloadable computer software for enabling electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of online, non-downloadable computer software for management of communications with potential sales leads; providing temporary use of online, non-downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; providing temporary use of online, non-downloadable computer software for creating and displaying online knowledge bases; platform as a service (PaaS) featuring computer software platforms for organizing and maintaining computer applications and application programming interfaces (APIs); platform as a service (PaaS) featuring computer software platforms for customer relationship management; communications platform as a service (CPaaS) featuring computer software platforms for organizing and maintaining voice, social media, email, live chat, and other communications; providing temporary use of non-downloadable computer software for recording, processing, receiving, reproducing, transmitting, modifying, compressing, decompressing, broadcasting, merging and enhancing of data; providing temporary use of non-downloadable computer software for data aggregation; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation, namely, data automation and collection services using software to evaluate, analyze, and collect business data; platform as a service (PaaS) software for compiling data; platform as a service (PaaS) featuring computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions; platform as a service (PaaS) featuring computer software platforms for planning, personalization, and analysis of customer data across social media, customer relationship management (CRM) systems, point-of-sale systems, web analytics, email and mobile devices; providing temporary use of non-downloadable computer software for workflow and process automation; providing temporary use of non-downloadable computer software using artificial intelligence for resolving inquiries; software as a service (SaaS) services featuring software for analysis and reporting of survey data; software as a service (SaaS) services featuring software for conducting surveys and collecting survey data. | |
| THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE Zendesk, Inc. 2465103 28 Aug 2023 | Accepted: In opposition period | Recorded and downloadable computer software for customer service; reco... Class 009 Class 009 Computer & Software Products & Electrical & Scientific Products Recorded and downloadable computer software for customer service; recorded and downloadable computer software for customer support; recorded and downloadable computer software for customer relationship management (CRM); computer software for sales support and sales support management; recorded and downloadable computer software for data analysis; recorded and downloadable computer software for data analysis in the field of customer service and customer support; recorded and downloadable computer software for customer billing and invoice inquiries; recorded and downloadable computer software for creating charts, reports, and graphs; recorded and downloadable computer software for graphical representation of data; recorded and downloadable computer software for online messaging forums; recorded and downloadable computer software for instant messaging; recorded and downloadable computer software for an online help desk; recorded and downloadable computer software for business database management; recorded and downloadable computer software for electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); recorded and downloadable computer software for management of inquiries from internal teams and departments; recorded and downloadable computer software for management of communications with potential sales leads; recorded and downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; recorded and downloadable computer software for knowledge bases; recorded and downloadable computer software for tracking user behavior; recorded and downloadable computer software for data aggregation; recorded and downloadable computer software for data aggregation in order to visualize customer data; recorded and downloadable computer software for workflow and process automation; recorded and downloadable computer software using artificial intelligence for resolving inquiries; recorded and downloadable computer software for analysis and reporting of survey data; recorded and downloadable computer software for conducting surveys and collecting survey data. Class 035 Class 035 Advertising, Business & Retail Services Business information management; business knowledge management services; outsource service provider in the field of customer relationship management; customer service management for others; sales support management services; management of inquiries from internal teams and departments; management of communications with potential sales leads; human resources (HR) management, analysis, and consulting services; human resource (HR) services, namely, providing business information for employees via on-line searchable databases; compiling and analyzing statistics, data and other sources of information for business purposes; business communications management featuring omni-channel communications; consumer survey services; conducting market surveys in the field of customer satisfaction, customer service management, and customer relationship management; conducting business surveys. Class 038 Communications Services Providing on-line forums for transmission of messages among computer users; on-line services, namely, message sending; instant messaging services; voice over internet protocol (VOIP) services; omni-channel messaging services; messaging services conducted via multiple channels, namely, electronic messaging, web messaging, text messaging, telephone voice messaging, digital voice messaging, and instant messaging.
Class 042 Computer & Software Services & Scientific Services Computer technology support services, namely, help desk services; data mining; providing temporary use of online, non-downloadable computer software for customer service; providing temporary use of online, non-downloadable computer software for customer support; software as a service (SaaS) services featuring software for customer service; software as a service (SaaS) services featuring software for customer support; providing temporary use of online, non-downloadable computer software for customer billing and invoice inquiries; providing temporary use of online, non-downloadable computer software for customer relationship management (CRM); software as a service (SaaS) services featuring software for customer relationship management (CRM); providing temporary use of online, non-downloadable computer software for sales support and sales support management; providing temporary use of online, non-downloadable computer software for data analysis; providing temporary use of online, non-downloadable computer software for data analysis in the field of customer service and customer support; providing temporary use of online, non-downloadable computer for creating charts, reports, and graphs; providing temporary use of online, non-downloadable computer software for online messaging forums; providing temporary use of online, non-downloadable computer software for an online help desk; providing temporary use of online, non-downloadable computer software for business database management; providing temporary use of online, non-downloadable computer software for electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of online, non-downloadable computer software for management of communications with potential sales leads; providing temporary use of online, non-downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; providing temporary use of online, non-downloadable computer software for online knowledge bases; platform-as-a-service (PaaS) featuring computer software platforms for organizing and maintaining computer applications and application programming interfaces (APIs); platform-as-a-service (PaaS) featuring computer software platforms for customer relationship management; communications-platform-as-a-service (CPaaS) featuring computer software platforms for organizing and maintaining voice, social media, email, live chat, and other communications; providing temporary use of non-downloadable computer software for data aggregation, namely, data automation and collection services using proprietary software to evaluate, analyze and collect service data; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation, namely, data automation and collection services using proprietary software to evaluate, analyze and collect service data; platform as a service (PaaS) software for compiling data; platform as a service (PaaS) featuring computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions; platform as a service (PaaS) featuring computer software platforms for planning, personalization, and analysis of customer data across social media, customer relationship management (CRM) systems, point-of-sale systems, web analytics, email and mobile devices; providing temporary use of non-downloadable computer software for workflow and process automation; providing temporary use of non-downloadable computer software using artificial intelligence for resolving inquiries; software as a service (SaaS) services featuring software for analysis and reporting of survey data; software as a service (SaaS) services featuring software for conducting surveys and collecting survey data. | |
| Customer Care Ware, customer careware, Customer CareWare, Customer care-ware, Customer Careware Transacta Pty Ltd 1090216 13 Dec 2005 | | Application service provider (ASP) services; computer consultancy serv... Class 042 Class 042 Computer & Software Services & Scientific Services Application service provider (ASP) services; computer consultancy services; computer support services (computer hardware, software and peripherals advisory and information services); computer support services (programming and software installation, repair and maintenance services); design services; information technology (IT) services (computer hardware, software and peripherals design and technical consultancy) | |