providing on-line non-downloadable software for use in customer relationship management (CRM), sales processes, and industrial asset management; providing on-line non-downloadable software for use in customer relationship management (CRM), namely, searching for customers, creating and accessing data and information about customers, accessing data and information about customer assets, creating and managing customer surveys, and documenting and managing issues related to customer satisfaction; providing on-line non-downloadable software for managing industrial assets; providing on-line non-downloadable software for monitoring the condition of industrial assets; providing on-line non-downloadable software for analyzing data related to industrial assets; providing on-line non-downloadable software for accessing data and information related to industrial assets; providing on-line non-downloadable software for use in the repair or maintenance of industrial assets; providing on-line non-downloadable software for use in managing the work order cycle related to the repair or maintenance of industrial assets; providing on-line non-downloadable software for use in scheduling the repair or maintenance of industrial assets; providing on-line non-downloadable software for use in managing the repair or maintenance of industrial assets; providing on-line non-downloadable software for communicating with customers about the repair or maintenance of industrial assets; providing on-line non-downloadable software for accessing predictive analytics and data science services; predictive analytics and data science services; the provision of any one or more of these services on-line, including via a global communications (including telecommunications) or computer network